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  5. Reviews of Imperia Hotel & Suites Saint-Eustache

Reviews of Imperia Hotel & Suites Saint-Eustache This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

570, Dubois Street,, J7P 0B3 Saint-Eustache, Canada

#1 of 3 hotels in Saint-Eustache

Guests' Choice

Review Score

Based on 162 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: January 20, 2024

    8.0
    I had a fabulous stay staff was great friendly I would recommend it to anyone that is heading to St. Eustache
    • Leisure trip
    • Solo traveler
    • Loft Suite
    • Stayed 1 night
    • Submitted from a mobile device

    There was one light in the room that would turn off randomly. Mentioned it staff they are Going to look into it

    They were very accommodating

    Stayed in January 2024

  • Reviewed: December 8, 2023

    9.0
    A nice hotel with so much to offer and would recommend highly to others.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Would have preferred a room not next to the elevator but it was only an issue the following morning when people were gathering outside our door waiting for the elevator. Noisy.

    I liked everything about the place. Nice spacious comfortable room including the bed. Very clean. The restaurant was great and the next morning when I went down to ask if I could order some coffee to take up to our room and maybe some croissants for a light breakfast. The young gentleman made a suggestion to share a plate for $17 with coffee and delivered to our room in record time. It was perfect! Such a nice young man obviously with a good client service attitude. So were the desk clerks when we arrived and checked out.

    Stayed in December 2023

  • Reviewed: October 29, 2023

    8.0
    Served our purpose and was comfortable
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    pretty comfortable rooms. Friendly staff.

    convenient location.

    Stayed in September 2023

  • Reviewed: October 26, 2023

    8.0
    We have stayed at this hotel before and at that time the Restaurant/Grill was open and enjoyed it.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    The Restaurant/Grill was temporarily closed for lunch and dinner. Therefore we had to drive to another location to dine. Also there were no walk-in showers in any of the Double queen bed rooms. That was a negative for us giving our advanced ages.

    Beds very comfortable

    Stayed in October 2023

  • Reviewed: September 9, 2023

    8.0
    Great for a road trip stay between citys
    • Leisure trip
    • Couple
    • Queen Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing really

    Very nice hotel. Clean and comfortabe rooms and free parking.

    Stayed in September 2023

  • Reviewed: September 3, 2023

    7.0
    Tired hotel but good service
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    The rooms are old and tired. In need of renovations.

    The employee at reception was very friendly and the breakfast was nice.

    Stayed in August 2023

  • Reviewed: August 11, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights

    There was no microwave and limited towels.

    The staff was pleasant and accommodating

    Stayed in July 2023

  • Reviewed: August 5, 2023

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Staff was very friendly and accommodating! Great value for what I paid. 5 star for the price of a 2.

    Stayed in August 2023

  • Reviewed: July 3, 2023

    7.0
    Lady checking us in on July 1st was very pleasant and accommodating. Rooms/beds very comfortable.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    One slow elevator with limited capacity is unacceptable for a hotel that size. On many occasions, we had to wait unreasonable durations from both lobby and 4th floor.

    Relatively modern hotel.

    Stayed in July 2023

  • Reviewed: July 2, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room with Sofa Bed
    • Stayed 2 nights

    I thought the room would be bigger, and when I attempted to mirror my ipad to the TV it failed. However, the worse thing about the hotel was the elevator. There is 1, and it is sadly very slow and small. It should be bigger or there should be 2 of them.

    the room was nice, comfortable, clean and smelled fresh.

    Stayed in June 2023

  • Reviewed: June 20, 2023

    7.0
    Rooms was small but was clean.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant at the hotel was closed because of lack of staff, they did not mention that it was closed on their website. We would have booked somewhere else as we were coming in late and wanted to get something to eat.

    Room was clean.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    The hotel was welcoming, close to food, and a great place to stay while traveling.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    needed to ask for towels for the room, usually my room will come with two sets of towels, their restaurant was not functioning (not sure if it was a staff issue) the hallways were a little dim I like a brighter hallway.

    clean, and welcoming

    Stayed in June 2023

  • Reviewed: June 1, 2023

    7.0
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    This review is hidden because it doesn't meet our guidelines.

  • Reviewed: May 22, 2023

    9.0
    Comfortable, functional hotel - perfect for our transit stop.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Nothing.

    Very functional hotel for a transit stop from Montreal airport on way home. Expensive, but all hotels are. Clean, all amenities (although restaurant was closed), no complaints.

    Stayed in May 2023

  • Reviewed: May 17, 2023

    9.0
    The rooms were clean and the staff very friendly.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant of the hotel was closed so that was a bit disappointing. Apart from that, everything was good.

    The breakfast was not included in the price for my room so we went outside for it.

    Stayed in May 2023

  • Reviewed: April 7, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    only 1 very slow elevator

    very friendly staff. restaurant on site is excellent.

    Stayed in April 2023

  • Reviewed: April 4, 2023

    8.0
    ok for the money, better out there
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed
    • Stayed 1 night
    • Submitted from a mobile device

    smelled funny, dated furniture and electronics that do not work

    overall an ok hotel, can use some upgrades and a chef for the in-house restaurant to serve dinner service

    Stayed in April 2023

  • Reviewed: March 27, 2023

    7.0
    average
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    Fire alarm went off when already in bed. Took some time to have it shut off. Ended up not sleeping for some time. Also, there was no movie option that i could find. I also thought it was on the expensive side

    Snack and drink options in room were good.

    Stayed in March 2023

  • Reviewed: March 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff was super friendly and nice. The rooms are really clean and comfy.

    Stayed in March 2023

  • Reviewed: February 28, 2023

    9.0
    Great location, clean and practical.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    My only ''complaint'' would be the strong smell of Chlorine in most hallways and the lobby. I understand there is a pool available to guests, but the smell is quite strong (note: this did not directly affect my stay).

    We enjoyed our stay. We booked a night here as we were going to the Cabane à sucre au Pied de cochon in Mirabel (18 minutes away). The hotel was clean, close and practical.

    Stayed in February 2023

  • Reviewed: December 29, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I like everything... it's clean, affordable, staff are here to help you, the room are perfect size and I would recommend it to close ones.

    Stayed in December 2022

  • Reviewed: December 1, 2022

    8.0
    Convenient and comfortable.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    It was disappointing that breakfast is not offered on weekends It would also have been nice if a kettle was available for making tea, instead of having to use the coffee machine.

    The location was good for us. It was close to our family and it was super easy to access the highway when leaving for home.

    Stayed in November 2022

  • Reviewed: October 11, 2022

    9.0
    Wonderful
    • Business trip
    • Couple
    • Queen Room
    • Stayed 2 nights
    • Submitted from a mobile device

    lovely room with very comfortable bed, ver helpful staff and great little restaurant

    Stayed in October 2022

  • Reviewed: October 1, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Not many amenities in the area

    EV charging onsite

    Stayed in September 2022

Showing 1 - 25

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