The room was very much lacking in decor and was very sterile looking. The bathroom sink had no stopper so we constantly worried about losing small items into it. The toilet plumbing was very noisy.

Wery friendly staff and comfortable bed. We also liked the the restaurant which served good quality food.

Stayed in May 2024

The games room could be upgraded😊

It is close to the Lake, mountain , good to have a relaxing time away from the city.

Stayed in April 2024

Beautiful log cabin in a beautiful part of the world. Very comfortable stay with a good nearby restaurant.

Stayed in April 2024

Kitchen needed a cookie sheet. Coffeemaker was tiny.

Cabin was big. Clean. Older but still great! Lots of towels. We really enjoyed the pool & hot tubs

Stayed in April 2024

The staff should have informed me how housekeeping works and provide some information about amenities, facilities, opening hours, location, attractions would have helped for a first time visitor. I had to find out the hard way that the onsite restaurant closes at 8 pm with a hungry toddler and no restaurants within a 50 min radius. I also would like to see hotels provide paper/compost recycling and replace one time use plastic with reusables eg cups, toiletries, soap and promote less waste.

The facilities like pool, Jacuzzi, Sauna. The onsite restaurant has excellent food and the onsite grocery store had reasonable prices.

Stayed in April 2024

The walkway between the lodge, and the restaurant was sometimes icy. 

Friendly staff, very well managed, excellent hot tub and swimming pool. Shuttle bus to the skiing was efficient and reliable. The ski area is brilliant, for a small resort without pretensions. The ski lifts worked without a stop and we had a great time! 

Stayed in March 2024

Alpine Ski conditions were poor, due to warm weather…not the resort’s fault. However ski hill was too rigid in not offering any discount rate even though only one chair lift was operating. They did not even offer a slightly earlier afternoon ski time when asked. Why be so rigid when customer experience is reduced? Made no sense….ski passes were not worth value paid.

Location, amenities were good overall, scenic area.

Stayed in March 2024

Unable to ski as slopes closed on day of arrival.

Good accommodations.

Stayed in March 2024

Love the chef, our dinner was amazing.

Stayed in March 2024

The walkway between the lodge and the restaurant was slippery from snow and ice. But that is Nature, not a fault of the lodge.

A well-managed lodge and ski resort, with friendly and helpful staff.

Stayed in March 2024

Hot tub and change rooms we're really filthy.Hot tub had lots of hair and scum floating around.

Stayed in March 2024

Bathrooms were not renovated

The rooms are nicely renovated and staff were good. Pool was great fun for the kids.

Stayed in February 2024

The standard cabins need upgrades. The heating is so loud that it is impossible to sleep as it starts every couple of mins and runs very loud for 10-20 mins

Stayed in January 2024

The hotel is a little old, a little tired, and could certainly benefit from a facelift. Sheets on the bed were definitely clean but are old and a bit stained. No ability to adjust temperature in the room, so it was a bit warm and stuffy, mostly mitigated with the pedestal fan in the room. None of this is enough to discourage us from coming back, minor issues at most.

All of the staff we encountered were fantastic...pleasant, professional, cheerful and helpful. Everyone we dealt with seemed to genuinely want to be there, such an incredible breath of fresh air. Every staff member smiled and said hello, even just in passing. Facility was clean and well looked after. Restaurant had a good menu and was reasonably priced, and once more with great people! Snow conditions were good, trails were well cared for, it was not busy. Highway 1 and The Crowsnest Highway were very well maintained, making it an enjoyable drive there and back. Roads within the park were likewise well looked after. Just remember, this is not Whistler, so don't expect a plethora of bars and restuarants and the whole tiring 'apres-ski' silliness...you are in the middle of a huge provincial park at an intentionally rustic stand-alone property, far away from even a small town...revel in the peace and quiet, the easy access to the real outdoors, the reasonable prices and the good people working there.

Stayed in January 2024

Staff are friendly and helpful. Rooms clean and kitchen has everything you need. Big swimming pool was really enjoyed.

Stayed in December 2023

Never disappointed

Food is good ..love the pub atmosphere and staff. Just being outside in the woods and nature .... our happy place!

Stayed in December 2023

The restaurant food could be better. Much food felt like frozen food and not well cooked.

The property is in awesome place; right in the lap of nature. The property staff is very friendly and cozy. We stayed on New Year’s Eve and there was fireworks as well which was a nice surprise.

Stayed in January 2024

There was not any matters during my stay that I didn't like, however, I would just suggest that rooms include a hot water kettle to boil tea or a hot water bottle, and that staff supervise the pool area to ensure that rules are enforced.

The accommodations were cozy and well-maintained, providing a welcome respite after a day of exploring the surrounding natural wonders. The room was clean, tastefully decorated, and equipped with all the necessary amenities for a comfortable stay. The plush bed ensured a restful night's sleep, and waking up to the crisp mountain air was invigorating.

Stayed in December 2023

A few basic items in the room such as enough cups/mugs for all guests, forks and sppons etc would be good

Restaurant, pool and games room all great

Stayed in December 2023

They were working on updating the heat for the rooms but not finished yet. That meant the heat was on full blast and the room was extremely hot making it very difficult to sleep, even with the window completely open and the fan on. I realize this won't be a problem for the future, but it wasn't great while we were there. Also, both the beds and the pillows were very soft.

The resort was great, restaurant food was good and had a fair number of vegetarian options. Staff was fantastic.

Stayed in December 2023

not a drawback to our stay, just an overall comment - some elements of the lodge rooms could benefit from some updating..

we had a fabulous room - king suite - highly recommend - didn't realize we would have a sitting area separate from the bedroom - so lovely surprise and very effective.. food and staff at the pinewoods room fabulous as always - food and menu are just plain solid - not spectacular, but really good food.. and very reasonably [priced - good value ..

Stayed in December 2023

Beautiful calm stay. The kids just loved the pool. Very well supplied with towels and a fun game room. Nice large kitchen and nice to sit around the table and play cards with family and friends.

Stayed in November 2023

heating system was not working, needed space heater and extra blankets, shower control broke during use, had to get staff to shut off water.

location and restaurant

Stayed in November 2023

Snow and location

Stayed in November 2023