No restaurant in the hotel or anywhere close to grab a bite.

We arrived late in the evening missing the last shuttle run by a few minutes. Hotel paid for our taxi to the hotel. Would book again.

Stayed in February 2024

Nothing

It is a very standard Airport hotel, which is perfectly clean. The staff were friendly, and the location close to the airport was the reason for selecting the hotel.

Stayed in April 2024

We booked a suite on floor eleven, and was for some reason was given room 1207 on floor twelve, which had elevator access by way of a quaint form of service lift from the floor below. Clearly you are not supposed to open the curtains as outside our room, at the top of the building, was a service walkway with a overhead frame covering outside the window,, Neither have been cleaned for months and was, with the moss, looking more like a garden, than a service walkway. Surely being a floor of solely of more expensive suites, things like the appearance matters ? We stayed an booked in Richmond as it was our 50th Wedding anniversary and had planned to have our family of twelve dine with us during our stay at this hotel. At the time of booking, I asked for a typical evening menu to be sent on line but non arrived. In view of this we and the family dined at local restaurants instead. Upon our arrival we were welcomed by the front office staff with congratulations of our anniversary, but sadly that was it, not even a complementary bottle of coke in our suite which for nearly $1000 spent, was a poor show. SINCE WRITING THE MANAGEMENT HAVE ADMITTED THAT IT WAS ENTIRLY THEIR ERROR REGARDING MY PROPOSED DINING FOR OUR PARTY AS THEY SUGGEST THEIR RESTURNT STAFF FORGOT TO REPLY !

The breakfast was generally v good for the price. Sadly on one occasion the meal came up with eggs, toast, mushrooms and hashbrown, delivered all piping hot on a hot plate. However the mushrooms covering the eggs and toast were stone cold, and clearly had been poured out of the can without any heating They were returned and it was confirmed that they should have been cooked, but clearly rather than start again, the kitchen staff attempted to take the cold mushrooms off, presumably microwave them, and replaced them over some still cold mushrooms that remained, rather than throw away and start again. As I was in a hurry by now so I ate it, but with some reluctance

Stayed in April 2024

Good location and close to the airport. Staff are friendly. Free shuttle bus service to/from the airport.

Stayed in April 2024

They now have keycarded elevators and I couldn’t get my deliveries to my room in the morning,

Love this hotel.

Stayed in April 2024

Pool and spa after a very long trip. Comfortable bed and quiet room, convenient to airport and availability of the shuttle. Friendly and helpful staff

Stayed in April 2024

It was clean and comfortable and the staff were lovely.

Stayed in March 2024

Bit of noise in background from planes taking off but didn't bother me.

Nice friendly staff. Good location. Decent sized room. Large comfortable bed

Stayed in January 2024

The bed is very bad in 718, one bed was half bend.

Location

Stayed in April 2024

Close to the airport

Stayed in April 2024

Nothing

Good location and complimentary shuttle to the airport. We were able to leave our bags for the day. Also great access to the skytrain.

Stayed in April 2024

The hotel is showing some effect of being tiered. Needing some renovation and new towels as some were frayed.

Friendly staff. Room were clean.

Stayed in February 2024

Maybe selection of tea and a small supply of milk in the room.

Breakfast was excellent. Staff very friendly and helpful. Rooms comfortable and quiet.

Stayed in April 2024

We had no shower gel in our room, and water bottles were missing. Our bathroom was not in the bst shape and could use a bit of reno.

The shuttle service was amazing, and the room was really clean. The staff was helpful.

Stayed in March 2024

Expensive compared to some others.

Convenient location with free shuttle. Clean room with friendly staff.

Stayed in March 2024

Facilities are bit old, could be better with the price

Stayed in March 2024

it's little old hotel should be renovated & upgrade facilities ! ! !

location

Stayed in March 2024

Easy check in. Staff polite and attentive

Stayed in March 2024

Couch in room was very stained

Convenient location, airport shuttle, friendly staff, easy check-in

Stayed in March 2024

Pillows were not supportive

Location and courtesy shuttle. Allowed a later checkout time.

Stayed in March 2024

Great shuttle service, in the middle of the night and early morning.

Stayed in March 2024

rooms were small

Comfy rooms

Stayed in March 2024

Early check-in didn't quite work as well as hoped, though staff worked to rectify the situation. Apparently a full hotel the night before caused a delay. (However, my wife and I were the only ones we saw waiting in the lobby for a room to come available.)

Shuttle service was responsive. Late check out.

Stayed in March 2024

Evening staff didn't know shuttle protocols

Didn't have breakfast. Thought it was closer to the airport. Nice roomy and clean room

Stayed in March 2024