10 Benjamin Rd, N2V2J9 Waterloo, Canada
#4 of 6 hotels in Waterloo
Guests' ChoiceBased on 198 hotel reviews
8.2Cleanliness
8.7
Comfort
8.7
Location
8.9
Facilities
8.5
Staff
8.7
Value for money
8.1
Free WiFi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 24, 2024
Karen
CanadaI would have liked to have a makeup mirror in the bathroom as the main mirror if too far away for makeup application. I would have also been nice to have a little more of a mix up in breakfast options (different muffins, etc..)
the free laundry on site was wonderful...didn't have to take as much clothing and could wash them before leaving so you didn't have to return home to laundry. The room was serviced daily without asking. The staff did call to make sure everything was good or if they could do anything for me. Bed was super comfortable. Nice having the full kitchenette as well.
Stayed in April 2024
Reviewed: February 25, 2024
Kacper
PolandSometimes room wasn't cleaned properly
Decent breakfast, very comfortable rooms and approachable personnel
Stayed in February 2024
Reviewed: February 9, 2024
Iqra
CanadaLoo could be better cleaned by Rean. A female front desk staff was a bit too much inquisitive about my frequent stays at this hotel.
Kind front desk staff. Cordial housekeepers, Rean and Nadiia. Great housekeeping by Jocelyn and Nadiia. Clean room and loo. Comfy bed. Good breakfast. Close to Walmart and bus stops. Free laundry.
Stayed in February 2024
Reviewed: January 31, 2024
Alicia
CanadaNothing.
Nice breakfast buffet. Spacious rooms. Pet friendly. Good selection tuck shop.
Stayed in December 2023
Reviewed: January 25, 2024
Gloria
Canada—-
Clean friendly good breakfast
Stayed in January 2024
Reviewed: January 11, 2024
Jeff
CanadaHonestly...All was very good
Breakfast was great, good selection and clean area.
Stayed in January 2024
Reviewed: December 3, 2023
Glen
CanadaWas a good snack
Stayed in November 2023
Reviewed: November 29, 2023
Iqra
CanadaSometimes the Wifi disconnects or runs slow.
Kind front desk staff. Clean room and loo.Very spacious room. In proximity to Walmart and bus stops. Nice view from the room’s window. Comfy and clean bed. Good housekeeping by Jocelyn, Tithi and Natalia.
Stayed in November 2023
Reviewed: November 20, 2023
Iqra
CanadaSometimes, the Wifi runs slow or does not work .
Clean and spacious room. Clean loo. Comfy and clean bed. Kind front desk staff. Good housekeeping. Close to Walmart and bus stops.
Stayed in October 2023
Reviewed: October 3, 2023
Iqra
CanadaNothing.
Cordial front desk staff. Clean room and loo. Comfy and clean bed. Better Wifi connection than before. Close to bus stops, eateries and Walmart. Spacious room.
Stayed in October 2023
Reviewed: September 24, 2023
Lidia
United States of AmericaOur room smelled like dog , and the windows don't open so we couldn't get rid of the bad smell, this is a hotel that admits pets and as such they should have ways to get rid of these smells
The staff was very nice and professional, they made the stay very pleasant
Stayed in September 2023
Reviewed: September 22, 2023
Rasha
JordanVery basic breakfast
Very friendly and helpful reception staff Comfortable quiet room The farmer’s market next door is delightful
Stayed in September 2023
Reviewed: September 4, 2023
Iqra
CanadaWifi disconnects sometimes. Less space between the door of the loo and the toilet but never mind.
Tithi had cleaned the room and loo well. Very spacious room. Cordial front desk staff. Close to Walmart,eateries and bus stops. Plenty of towels. Good hairdryer, handwash and body wash.
Stayed in September 2023
Reviewed: July 20, 2023
Rhonda
CanadaThe lotion pump was broken. Room 511.
the pillows!
Stayed in July 2023
Reviewed: July 20, 2023
Anna
CanadaOur room was extremely dusty Huge dust bunnies fell of the head board. The inside of the lights were dirty as well. I reported it to the fellow at the desk. I told him I wanted to work the next morning with the cleaning staff.
spacious, bright,
Stayed in July 2023
Reviewed: July 11, 2023
Iqra
CanadaThe floor of the loo could be slightly better cleaned by Dhairya. He forgot to replace the used towels but never mind. Lately, the room’s telephone stopped working.
Jocelyn had cleaned the room and loo very well before my arrival. Spacious room and comfy bed. Delicious and diverse breakfast. Good wifi and pool. Kind front desk staff. Free laundry. Close to Walmart, bus stops and eateries.
Stayed in July 2023
Reviewed: July 2, 2023
Nader
QatarThey upgraded my room to suite.
Stayed in June 2023
Reviewed: June 28, 2023
0xicingdeath
CanadaBreakfast was disappointing – there wasn't even fresh milk for coffee – just coffeemate! The food selection was quite sparse – there was no yogurt left, but the liquid-eggs were abundant (or practically untouched).
St Jacob's Farmers Market was right across the street, and was such a close walk from the hotel. The room was spacious and clean. Plentiful parking in the parking lot. I enjoyed my stay a lot. Thank you!
Stayed in June 2023
Reviewed: June 4, 2023
Ruth
United KingdomThe swimming pool was cool. Would've liked it warmer.
Bed was super comfortable. Breakfast was very good.
Stayed in May 2023
Reviewed: March 26, 2023
Sandy
Canadaroom could have been in better condition. some areas were not clean. we were missing cutlery and when we called concierge nobody picked up the phone and never called us back
good offering for breakfast. staff was friendly. appreciated the upgrade so family could stay in same suite
Stayed in March 2023
Reviewed: March 20, 2023
Selena
Canadabreakfast so early only until 10. but that’s okay
very nice and comfortable
Stayed in March 2023
Reviewed: March 6, 2023
Crystal
Canadaafter a significant winter storm I had to shovel myself out around my car to exit at noon plows were out at 2 in the morning outside my first floor room and woke me up but not there for people to safely use parking lot however, 4 hotel staffers did come to help me get out with more shovels to help -snow was 2 feet high
breakfast included kitchen in room
Stayed in March 2023
Reviewed: March 6, 2023
Robert
CanadaWinter storm happened but snow clearing was not done very well. Only one handicapped parking spot. The shower forces you to step into the shower to turn on the tap. Then you get hit with cold water as soon as you turn the tap on. There should be a way of turning on the shower without getting into the shower first.
Breakfast was excellent Fitness centre was excellent Room was excellent
Stayed in March 2023
Reviewed: February 21, 2023
Woeloe
CanadaI didn't have much time out of my room. So far I have a wonderful time during my stay.
Good reception
Stayed in February 2023
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