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  5. Reviews of Staybridge Suites - Waterloo - St. Jacobs Area

Reviews of Staybridge Suites - Waterloo - St. Jacobs Area This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

10 Benjamin Rd, N2V2J9 Waterloo, Canada

#4 of 6 hotels in Waterloo

Guests' Choice

Review Score

Based on 198 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.7

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.1

  • Free WiFi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 24, 2024

    9.0
    The stay was wonderful...I would highly recommend and would definately stay here again.
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 7 nights

    I would have liked to have a makeup mirror in the bathroom as the main mirror if too far away for makeup application. I would have also been nice to have a little more of a mix up in breakfast options (different muffins, etc..)

    the free laundry on site was wonderful...didn't have to take as much clothing and could wash them before leaving so you didn't have to return home to laundry. The room was serviced daily without asking. The staff did call to make sure everything was good or if they could do anything for me. Bed was super comfortable. Nice having the full kitchenette as well.

    Stayed in April 2024

  • Reviewed: February 25, 2024

    7.0
    Good
    • Business trip
    • Solo traveler
    • King Studio Suite - Non-Smoking
    • Stayed 20 nights
    • Submitted from a mobile device

    Sometimes room wasn't cleaned properly

    Decent breakfast, very comfortable rooms and approachable personnel

    Stayed in February 2024

  • Reviewed: February 9, 2024

    8.0
    A pleasant stay!
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 19 nights
    • Submitted from a mobile device

    Loo could be better cleaned by Rean. A female front desk staff was a bit too much inquisitive about my frequent stays at this hotel.

    Kind front desk staff. Cordial housekeepers, Rean and Nadiia. Great housekeeping by Jocelyn and Nadiia. Clean room and loo. Comfy bed. Good breakfast. Close to Walmart and bus stops. Free laundry.

    Stayed in February 2024

  • Reviewed: January 31, 2024

    9.0
    Quiet stay night’s stay
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    Nice breakfast buffet. Spacious rooms. Pet friendly. Good selection tuck shop.

    Stayed in December 2023

  • Reviewed: January 25, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 7 nights
    • Submitted from a mobile device

    —-

    Clean friendly good breakfast

    Stayed in January 2024

  • Reviewed: January 11, 2024

    9.0
    Nice modern clean and friendly place!
    • Leisure trip
    • Couple
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 1 night

    Honestly...All was very good

    Breakfast was great, good selection and clean area.

    Stayed in January 2024

  • Reviewed: December 3, 2023

    8.0
    Was a great spot. We’ll be back
    • Leisure trip
    • Group
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Was a good snack

    Stayed in November 2023

  • Reviewed: November 29, 2023

    8.0
    A pleasant stay !
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 29 nights
    • Submitted from a mobile device

    Sometimes the Wifi disconnects or runs slow.

    Kind front desk staff. Clean room and loo.Very spacious room. In proximity to Walmart and bus stops. Nice view from the room’s window. Comfy and clean bed. Good housekeeping by Jocelyn, Tithi and Natalia.

    Stayed in November 2023

  • Reviewed: November 20, 2023

    8.0
    A pleasant stay !
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 29 nights
    • Submitted from a mobile device

    Sometimes, the Wifi runs slow or does not work .

    Clean and spacious room. Clean loo. Comfy and clean bed. Kind front desk staff. Good housekeeping. Close to Walmart and bus stops.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    9.0
    A great stay !
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 29 nights
    • Submitted from a mobile device

    Nothing.

    Cordial front desk staff. Clean room and loo. Comfy and clean bed. Better Wifi connection than before. Close to bus stops, eateries and Walmart. Spacious room.

    Stayed in October 2023

  • Reviewed: September 24, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • King Studio Suite - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room smelled like dog , and the windows don't open so we couldn't get rid of the bad smell, this is a hotel that admits pets and as such they should have ways to get rid of these smells

    The staff was very nice and professional, they made the stay very pleasant

    Stayed in September 2023

  • Reviewed: September 22, 2023

    9.0
    Wonderful
    • Leisure trip
    • Group
    • One-Bedroom King Suite - Non-Smoking
    • Stayed 7 nights
    • Submitted from a mobile device

    Very basic breakfast

    Very friendly and helpful reception staff Comfortable quiet room The farmer’s market next door is delightful

    Stayed in September 2023

  • Reviewed: September 4, 2023

    8.0
    A pleasant stay !
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 19 nights
    • Submitted from a mobile device

    Wifi disconnects sometimes. Less space between the door of the loo and the toilet but never mind.

    Tithi had cleaned the room and loo well. Very spacious room. Cordial front desk staff. Close to Walmart,eateries and bus stops. Plenty of towels. Good hairdryer, handwash and body wash.

    Stayed in September 2023

  • Reviewed: July 20, 2023

    8.0
    Overall good.
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 1 night

    The lotion pump was broken. Room 511.

    the pillows!

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    My 90 year old mom loved it
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Our room was extremely dusty Huge dust bunnies fell of the head board. The inside of the lights were dirty as well. I reported it to the fellow at the desk. I told him I wanted to work the next morning with the cleaning staff.

    spacious, bright,

    Stayed in July 2023

  • Reviewed: July 11, 2023

    9.0
    An enjoyable stay !
    • Leisure trip
    • Solo traveler
    • Standard Room
    • Stayed 24 nights
    • Submitted from a mobile device

    The floor of the loo could be slightly better cleaned by Dhairya. He forgot to replace the used towels but never mind. Lately, the room’s telephone stopped working.

    Jocelyn had cleaned the room and loo very well before my arrival. Spacious room and comfy bed. Delicious and diverse breakfast. Good wifi and pool. Kind front desk staff. Free laundry. Close to Walmart, bus stops and eateries.

    Stayed in July 2023

  • Reviewed: July 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • One-Bedroom with Two Queen Beds and Hearing Accessible Roll In Shower - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    They upgraded my room to suite.

    Stayed in June 2023

  • Reviewed: June 28, 2023

    7.0
    Great rooms, meh breakfast
    • Leisure trip
    • Solo traveler
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    Breakfast was disappointing – there wasn't even fresh milk for coffee – just coffeemate! The food selection was quite sparse – there was no yogurt left, but the liquid-eggs were abundant (or practically untouched).

    St Jacob's Farmers Market was right across the street, and was such a close walk from the hotel. The room was spacious and clean. Plentiful parking in the parking lot. I enjoyed my stay a lot. Thank you!

    Stayed in June 2023

  • Reviewed: June 4, 2023

    9.0
    Excellent stay
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 9 nights
    • Submitted from a mobile device

    The swimming pool was cool. Would've liked it warmer.

    Bed was super comfortable. Breakfast was very good.

    Stayed in May 2023

  • Reviewed: March 26, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 1 night

    room could have been in better condition. some areas were not clean. we were missing cutlery and when we called concierge nobody picked up the phone and never called us back

    good offering for breakfast. staff was friendly. appreciated the upgrade so family could stay in same suite

    Stayed in March 2023

  • Reviewed: March 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 3 nights
    • Submitted from a mobile device

    breakfast so early only until 10. but that’s okay

    very nice and comfortable

    Stayed in March 2023

  • Reviewed: March 6, 2023

    8.0
    convenient location, nice rooms, helpful staff, will stay again
    • Family with young children
    • Standard Room
    • Stayed 2 nights
    • Submitted from a mobile device

    after a significant winter storm I had to shovel myself out around my car to exit at noon plows were out at 2 in the morning outside my first floor room and woke me up but not there for people to safely use parking lot however, 4 hotel staffers did come to help me get out with more shovels to help -snow was 2 feet high

    breakfast included kitchen in room

    Stayed in March 2023

  • Reviewed: March 6, 2023

    7.0
    It was pleasant and we would stay there again.
    • With a pet
    • Leisure trip
    • Couple
    • King Studio Suite - Non-Smoking
    • Stayed 2 nights

    Winter storm happened but snow clearing was not done very well. Only one handicapped parking spot. The shower forces you to step into the shower to turn on the tap. Then you get hit with cold water as soon as you turn the tap on. There should be a way of turning on the shower without getting into the shower first.

    Breakfast was excellent Fitness centre was excellent Room was excellent

    Stayed in March 2023

  • Reviewed: February 21, 2023

    9.0
    Wonderful
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 7 nights
    • Submitted from a mobile device

    I didn't have much time out of my room. So far I have a wonderful time during my stay.

    Good reception

    Stayed in February 2023

Showing 1 - 25

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