The outside there should be a ramp for people to pull the luggage into the hotel.

Everything about the inside of the hotel was great, however you would never know that there was a hotel in that location, from the outside.

Stayed in May 2024

A better breakfast selection would have been appreciated

Comfortable spacious room. Friendly and helpful staff

Stayed in May 2024

I have nothing bad to say about this hotel

Loved my stay here. The room was clean. The bathroom was clean and was bigger than most hotel bathrooms. The beds were comfortable. They had a microwave. The hotel is not very close to the top attractions at Kingston but it didn’t affect us since we had our own car.

Stayed in May 2024

Pillows are not comfortable...it would be helpful to have a selection of thicknesses, they were all too thick and lumpy. Very tight between the bed and the desk, had to squeeze to get the office chair between the end of the bed and the desk and then there wasn't room to sit at the desk. The lamp on the desk was fasten to the top and couldn't be moved and it was in the sight line from the one chair to sit in to watch TV.

Room was clean, bathroom was bright and clean, coffee maker and coffee, quiet room. The lounge area in the lobby is bright and inviting.

Stayed in May 2024

They should offer breakfast in their deals

The rooms were nice and cozy and the beds were tough enough

Stayed in April 2024

The lobby was not very inviting and the elevator was tiny and old looking. Also, its always so inviting to have free fresh coffee available in the lobby.

Staff were very friendly and helpful. The room was bright and clean. It is a convenient location with ample free parking

Stayed in April 2024

It's not directly a hotel problem but some group of kids were running and training a sport so they made a lot of noise. Fortunately, they kept quiet in the night (at 11 PM)

Cleanliness room and confort are perfect. Bed is very good. Easy check in and check out.

Stayed in April 2024

Paying 180$ to have walls thin like paper, hearing the guy next room snoring all night long

Room was clean and modern

Stayed in March 2024

Pet friendly, but no area for taking pets out to go!

The room

Stayed in March 2024

Can’t believe that I paid $300 for one night stay for a 2-star hotel and it didn’t even include breakfast. We could clearly hear noises from the neighbouring rooms and anyone walking/talking in the corridor.

Our room faced the back so there was no traffic noise. The hotel is located halfway between the highway and the lake, so relatively central to the town.

Stayed in March 2024

One of the bed springs creaked.

Very accommodative and friendly staff. We had to postpone our trip and they changed the dates with no extra cost. It is a pet friendly hotel and our pet got a gift bag from the hotel. Very clean room and bathroom. Will definitely stay there again.

Stayed in March 2024

Breakfast would have been nice if it was included.

Excellent location

Stayed in February 2024

I was on the same floor as a hockey tournament and the kids kept me up all night . I finally went to a friend house to get sleep at 5am

Stayed in January 2024

Some of the basic building facilities need some attention. The elevator was not clean, the entrance door would be better if it was an airlock system with automatic doors rather than a manual operated door (much more convenient when someone is dragging luggage behind them). Some food options would be nice besides breakfast. There are two restaurants next door, but no pedestrian path to get there except the sidewalk, which was covered in snow and ice.

I’ve stayed at the property before when it was under different ownership. Strata is a huge improvement over its predecessors. The hotel is quite nice overall. The room was very nice, comfortable, clean, with hardwood flooring, the bathroom was nice, as were the furnishings. The lobby was also nicely appointed and comfortable.

Stayed in January 2024

Bathroom handle was hanging off and gaping Tv had poor reception and converter worked sporadically, exchanged it and still wasn’t always good

Location was exactly where we needed

Stayed in January 2024

Would’ve been nice to have the choice to sit in the lounge/bar and be served, but there were no workers for that.

Rooms

Stayed in January 2024

The hallways need a bit more care. The location was odd and a bit difficult to find the front door.

Room itself was lovely.

Stayed in November 2023

Street noise (rooms facing street) was loud because of AC unit and panels not isolating external noise, and the heat unit was louder than expected.

Rooms were nice

Stayed in November 2023

The pillows could be more firm. They don't clean the room if you don't specifically request it. You have to pay for breakfast. Also, they should have an access option (using the room key) from the other side of the hotel. The elevator/ stairs are on one side of the hotel. So you have to walk all the way to go in and out of the hotel.

Spacious rooms, comfortable beds. The location is also good there is a Pizza Hut right beside the hotel. They also have covered parking. They have Google Chrome so you can connect your mobile devices (don't forget to reset the chrome stick though)

Stayed in November 2023

Nothing

The bed and bathroom

Stayed in November 2023

It was not clean, even after cleaning which we asked for.

Enough space.

Stayed in October 2023

Location

Stayed in October 2023

Lovely rooms Nice lobby Friendly staff

Stayed in October 2023

I found the bed far too soft for my liking. Bigger issue was I couldn't get the thermostat to work. I set the temperature I wanted, but nothing happened. Tried a few times, then gave up. It was the middle of the night so I didn't bother to contact the front desk for assistance.

Staff were very helpful. The pet-friendliness of the hotel was very appreciated, as was travelling with my dog. Room, especially bathroom, looked recently updated. Shower was good. Tons of parking. Proximity to Queens West campus (about 5 minutes) and close to downtown.

Stayed in September 2023