I didn't receive the wake up call I asked the employee at the main desk, although he had agreed to do so

Simple and easy, pretty clean

Stayed in April 2024

Bathroom door was badly jammed and very hard to open/close. Was woken very early by loud noise from a nearby suite.

Stayed in March 2024

Room was a little out dated. Carpet was kind of a turn off.

24 hour hot tub and friendly staff

Stayed in March 2024

Shower head did not let a lot of water out.

Property is well located, cosy and comfortable. Room has everything that’s needed for a comfortable stay. Beds are comfortable too, good bed linen.

Stayed in March 2024

no breakfast available

Entirely renovated, very spacious room and washroom, very clean, staff was very friendly, conveniently located 5 min away to the downtown and the ski resort

Stayed in January 2024

Location is great between town and the ski resort. Quick and easy access to shops, restaurants, etc. Spa was very nice. Rooms are spacious and well appointed. You have the option to cook your own food in a shared/common kitchen. Commitment to sustainability and net carbon zero was a big draw.

Stayed in January 2024

The Staff was very courteous and efficient.

Stayed in May 2023

No liners in bins (avoiding plastic bags fine but why not use paper or corn starch bags instead?).

Friendly and helpful front desk. Public areas. Art work. Room had everything we needed.

Stayed in March 2023

Nothing that I can think of

Good location. Had breakfast at Smittys.

Stayed in January 2023

sustainable, eco friendly design kitchen and dining area for guests

Stayed in November 2022

The cleanliness of the room was the only thing I didn't like. There we're just one too many crumbs still around the around the edges of the carpet other than that the Fernie gets 10/10

The fox has a great mission statement to be a sustainable hotel by 2025. We loved the guest kitchen with all the gadgets, the free guest laundry and the proximity to DQ

Stayed in October 2022

Super happy with this comfy, fun little hotel. Loved the fox motif! Staff were friendly and helpful, fresh coffee in the foyer in the morning. Glad we chose it!

Stayed in September 2022

Fridge in room was unplugged when we arrived and we had to ask the front desk to turn it on.

Emphasis on renewable energy eg EV chargers, solar panels, etc.; communal kitchen; hot pool

Stayed in September 2022

There was no lotion in the dispenser in bathroom. On the first morning we had to request more coffee packets - there was only 1 for 2 people.

We enjoyed the outdoor hot tub and appreciated the efforts by the hotel to reduce carbon footprint.

Stayed in September 2022

The doors made a lot of noise closing. People coming & going in the hallway made a lot of noise. The staff in the morning, starting their work, made a lot of noise.

Stayed in September 2022

not enough coffee in the room

the hot tub outside the location

Stayed in September 2022

Air conditioners have limited control, very noisy. Shower faucet very finicky (old) to get the temp right/ safe, very hot building water temp. Shower head should be upgraded to low flow to meet your most eco-friendly hotel in BC Goal!

Clean bright decor, large bar fridge, in suite microwave oven, nicely furnished with plenty of USB charge ports. Common shared kitchen area, Hot tub hours, outdoor deck seating area and BBQ pit. ample clean parking, well lit building, eco-friendly green options and LED lighting. Excellent coffee in the lobby.

Stayed in August 2022

felt stuffy in the room even with the a/c going on all the right settings.

overall value is good

Stayed in August 2022

Staff was very friendly. The property provides access to cooking facilities which was a major bonus.

Stayed in July 2022

Beds were a little to soft

Stayed in July 2022

Not having garbage bags. I understand why though.😌

Cleanliness, friendliness, newness, most important, no political jargon ie; political correctiveness etc. Pure enjoyment of surrounding natural elements. Excellent decore. Will return.

Stayed in July 2022

The beds in our room were not comfortable at all. They were too hard or lumpy. Did not sleep well.

The hotel hopes to be fully sustainable by 2025 and do not have any single use plastic on site at all and they use solar power for up to 45% of their power. Which is great to know they are doing their part to help the environment. The hotel was clean, hot tub area was super clean and tidy and even the bbq patio was very nice.

Stayed in July 2022

The room was renovated nicely, except for the carpet. It was a little over priced, but I think that was due to increased demand for a nearby event on the weekend. It's a little far from downtown for walking, but there is a path next to the highway that you can take if you want to make the trek.

The room was large and everything was clean. Even though it was right next to the busy highway you couldn't hear the traffic which was great. The in-room fridge had a freezer which was handy for re-freezing ice packs for our cooler.

Stayed in July 2022

Very disappointed in the view from our room it was not as advertised - view of river/ mountain - NOT

There was no breakfast!!

Stayed in July 2022