262 Saint Jacques Ouest, H2Y 1N1 Montreal, Canada
#47 of 137 hotels in Montreal
Guests' ChoiceBased on 955 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.5
Facilities
8.3
Staff
9.0
Value for money
8.0
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 10, 2024
Johnson
United States of AmericaThe room we were given has a view of public parking lot
The location was excellent
Stayed in May 2024
Reviewed: May 8, 2024
Laura
United States of Americaroom was dark one of the lamps had a light bulb that was almost non existant
great location fun decor
Stayed in May 2024
Reviewed: May 8, 2024
Robert
United States of AmericaI could do without the Che Guevara idolization!
Near restaurants and sights
Stayed in May 2024
Reviewed: May 7, 2024
Gabriella
CanadaSome attention was needed to the facilities..burned out light bulb and pixelated tv you couldn’t watch. Breakfast lacked variety
Great location and friendly staff. Clean and cheerful
Stayed in April 2024
Reviewed: May 3, 2024
Robert
CanadaCould have something hot for breakfast, ex, pancakes, waffles, bacon, or sausage. A little bit pricy.
Location, room, guests.
Stayed in April 2024
Reviewed: May 3, 2024
Cookie1215
United KingdomA big disappointment is the Food at Breakfast very limited for this level of hotel . ... 1) the only protein was hard boiled.eggs or peanut butter .. 2)The only fruit available was red apples.in a bowl on the buffet 3) no cereal/granola etc. 4) hot water.and coffee served from a flask A.missed opportunity for owners and management
Excellent staff , informative and helpful , good customer care skills and local knowledge. Decor is excellent and unique with the Artwork displayed and furnishing styles
Stayed in May 2024
Reviewed: May 2, 2024
Kevin
CanadaDécor is looking a little dated. Included breakfast ends on early side.
Rooms are very spacious. Lots of Art on the walls everywhere in Hotel. Great location in Old Montreal. beautiful building.
Stayed in April 2024
Reviewed: May 1, 2024
Ruthie
United States of Americabreakfast was minimal and nothing hot to order was offered, TV didn't have smart apps and signal/picture was interrupted
location, bed size, room size, price
Stayed in April 2024
Reviewed: April 25, 2024
Reid
CanadaOur first room wasn’t as clean as our second room. There was dust in the room and mirrors and places the vacuum missed on the carpet. The continental breakfast could use some work. More variety needed and real espresso instead of an Instant machine. The dining room was nice. Also we found a strong septic smell in the hotel, in the lobby and occasionally in our rooms.
The location and history of the building. The decor. The rooms.
Stayed in April 2024
Reviewed: April 22, 2024
Darren
AustraliaI was happy with everything.
Great location and wonderful staff.
Stayed in March 2024
Reviewed: April 21, 2024
Ohsa
United Arab EmiratesThe start rating is not accurate, this is a good 3 star hotel, definitely not 4 stars. It has no restaurant which is a must for a 4 star property. The furniture is also very outdated with some of the wooden items shaking and creaking when trying to open them. Compared to other offerings in the city, this was not it sadly.
This delightful themed hotel had an absolutely amazing and professional set of staff who were very supportive with questions for first time travellers. Although they didn't help with a rebooking request due to unfortunate circumstances, they provided information throughout. The hotel also has very comfortable beds and pillows, and a very clean and spacious toilet. The American theme was also quite interesting.
Stayed in March 2024
Reviewed: April 21, 2024
Sofia
SwitzerlandBreakfast was really disappointing, with almost no choice of anything. Staff was not very helpful either when we noted it.we ended up having breakfast at a local caffè.
Room style and the location of the hotel
Stayed in February 2024
Reviewed: April 14, 2024
Karimova
United States of Americathe window is was towards a wall
the croissants for breakfast were very taste but breakfast options were limited. the staff was very welcoming and helpful. however, there was no kettle in the room and no tea bags, but we were able to get hot water at the bar
Stayed in March 2024
Reviewed: April 10, 2024
Pawel
BelgiumBreakfast
Location, fancy design
Stayed in April 2024
Reviewed: April 9, 2024
Aigars
Latviamusic in the lobby, ne careful with legs bed is standing on not to hurt your feet 🐾!
high ceilings, good room size
Stayed in April 2024
Reviewed: April 2, 2024
Sandra
CanadaThe shower was cold the first morning.
Location was super convenient to Old Montreal sites. Room was spacious and comfortable. Breakfast was modest but very tasty.
Stayed in January 2024
Reviewed: April 2, 2024
Robert
United States of AmericaSuggestions for tourist assistance for seeing the city could have been a bit more helpful.
Very chic hotel perfect location in "old city" part of Montreal. Great art work throughout the hotel, excellent typical French breakfast, comfortable rooms and mostly helpful staff
Stayed in March 2024
Reviewed: March 28, 2024
James
CanadaThe carpets need replacing. There are no cleaning supplies in the gym. There is a strong odour in the lobby.
The bed. The pastries at breakfast. The art. The quick response of staff. The location.
Stayed in March 2024
Reviewed: March 28, 2024
Yasemin
United States of AmericaIt had a kind of smell as soon as you entered the lobby, can be from a dirty old carpet or time of the year being dirty from snow and rain maybe
Location
Stayed in March 2024
Reviewed: March 27, 2024
Corinne
United States of AmericaThe outside could be swept up a bit and I wish the restaurant was more welcoming (I'm not even sure if it's open). The carpet is a bit older looking...however, none of this will deter me from staying there because I like so many things about it.
Besides the location, I love the free breakfast, which is very good. I like the coziness of the hotel lobby (for lack of a better word). I typically do not hang out in hotel lobbies, but this one feels like my living room. So not only did I hang out there in the morning, but had drinks in the lobby, too. I appreciate the art collection and the lilies in the lobby were a lovely touch as they fill the room with their scent. I love Old Montreal and plan to stay at L'Hotel again. I've also recommended it to a friend of mine who will be staying there in mid-April.
Stayed in February 2024
Reviewed: March 27, 2024
Renee
United States of AmericaBathroom and room needs an update. Cracked tile in bathroom. Ceiling over the bed peeling
The location was perfect!
Stayed in March 2024
Reviewed: March 25, 2024
Klytia
United States of America-we killed multiple bugs in the bathroom -there were no bathrobes in the room (like it said there should be). We asked for them and they said they’d bring them right up but never did. -there was an event at the church on the morning of checkout and it closed the streets for 5 blocks. I don’t blame the staff for this because they have no control over this situation. However, I do blame them for not telling us what was going on when we waited and waited and waited and our car didn’t arrive. Instead they kept saying our car would be here any minute without any explaination. Eventually we learned of the situation and decided we’d rather hike out to the car with our baggage in a snowstorm than wait (and this point we’d goggled what was going on and realized it would take hours for the event to end). But we couldn’t because no one knew where our car was. The valet had picked it up and then wasn’t answering the phone so that we could walk to him. I walk using a cane, so the whole process of going several blocks in the snow with all of our baggage slipping with my cane was an unexpected adventure that set us back way over an hour on our schedule for the day. The staff never helped or apologized. They shrugged their shoulders. -there are about 6 or so steps that you must climb to enter the lobby, which is worth noting if you have mobility issues. -taxes in old Montreal total around 20%. Adding taxes plus $37/night parking added another $200+ to our bill for two nights. This is worth noting, though it’s likely typical of all hotels in this neighborhood.
Location was perfect. We wanted easy access to all of old Montreal and this was a great location. Decor was fun. Breakfast croissants were nice.
Stayed in March 2024
Reviewed: March 22, 2024
Daniel
CanadaNo ramp for suitcases. Breakfast is better than what we read but lacking any meat or vegetables or cheese. No slippers or additional toiletries offered in room (toothbrush, razor) which you would expect at a hotel. Coffee machine in the room had not been cleaned (still had old water inside).
Great location. Clean room. Comfortable bed. Helpful and friendly staff.
Stayed in March 2024
Reviewed: March 13, 2024
Jen
CanadaOur bed was very firm. Drinks in the lounge were very overpriced
Funky, eclectic, something different than an ordinary chain hotel. Great location.
Stayed in March 2024
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