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Reviews of Hotel Astoria This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Pilatusstrasse 29, 6002 Lucerne, Switzerland

#68 of 79 hotels in Lucerne

Guests' Choice

Review Score

Based on 558 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    7.2

  • Free Wifi

    8.4

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 24, 2025

    9.0
    Very enjoyable stay in a great hotel in a great city.
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    High standard, clean, modern and comfortable. Great location too.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    9.0
    Hotel
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The only thing was the room had like a damp musty smell to it on entry

    The hotel was in great location ,close to everything. It was clean and comfortable

    Stayed in July 2025

  • Reviewed: August 11, 2025

    8.0
    Comfortable room in a great location
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The location is excellent, just a short walk from the train station, the lake and the old town. Our room was spacious, the bed was comfortable and the air conditioning made for a comfortable night's sleep. We were able to store our luggage free of charge on the morning we checked-out.

    Stayed in August 2025

  • Reviewed: August 8, 2025

    8.0
    VGood for short period and small group
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    1- Have to mention clearly that the hotel takes 100 CH each room each night. Special thanks for Mr Alexander who mange it for me on a good way. 2- please please add door for the bathroom.

    Clean and good room size comparing with the location hotels around the area, very good AC and well furnished with modern style. With espresso machine. 2 Type C charger available both bed sides which is very good movement.

    Stayed in August 2025

  • Reviewed: August 3, 2025

    7.0
    Good hotel for city center tours
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Was noisy during weekend especially for higher floor due to nightclub

    Location

    Stayed in July 2025

  • Reviewed: August 2, 2025

    9.0
    Awesome!
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 3 nights

    Generous breakfast, great in-house restaurants, clean rooms, great location

    Stayed in July 2025

  • Reviewed: July 29, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night

    Building itself is confusing but once you get the gist, it's fine. Spacious room. REsponsive staff. we didn't like our first room b/c it was stinky, and they moved us and it was a very nice room we enjoyed. Very accommodating staff.

    Stayed in July 2025

  • Reviewed: July 28, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Comfortable with easy access. Friendly and helpful staff.

    Stayed in July 2025

  • Reviewed: July 25, 2025

    9.0
    Well organised
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights

    Due to the time we booked (on the day) the price was expensive for what it's but understandable.

    We had booked the hotel last minute due to a cleanliness issue at the other hotel. The hotel was quick and efficient to have the room ready for myself and my partner. Also roof top bar being a nice feature. Would recommend.

    Stayed in June 2025

  • Reviewed: July 13, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The parking too stiff and the prize of the parking too high .

    Service, location

    Stayed in July 2025

  • Reviewed: July 12, 2025

    9.0
    Convenient and comfortable
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 5 nights

    The bar staff ignored me and I left.

    Breakfast. Front desk staff were very gracious and helpful

    Stayed in July 2025

  • Reviewed: July 10, 2025

    7.0
    Classic Astoria. Reliable but not outstanding for price
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Gym could do with an upgrade (treadmills are not great). Quite pricey for the room level

    Cleanliness, friendliness of staff and location

    Stayed in July 2025

  • Reviewed: July 10, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast have not many options just regular.

    Best location near to many places and station.

    Stayed in June 2025

  • Reviewed: July 9, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights

    Beds weren't as comfortable as the I would have expected from a newer looking room. Harder than I would have liked.

    Hotel was clean and modern. Spacious room that had the added bonus of a couch, which we didn't expect. Great location, 5 minute walk to the train station, water, and wooden bridge.

    Stayed in July 2025

  • Reviewed: July 9, 2025

    9.0
    Good enough for our one night stay at a very busy time of the year
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Wow the tour groups!! Also room service was not extensive, closed at 9pm And prices were over the top

    Great location and very central to everything. A short walk from the train station. Very comfortable and large room

    Stayed in July 2025

  • Reviewed: July 3, 2025

    9.0
    I LOVED IT!!! :)
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights

    I was looking for hotel slippers but not provided.

    The hotel is near the central train station only 7-minute walk. Historic sites like Chapel Bridge, the Lion Monument & the Old Town is walkable as well. The room is spacious and very clean. They clean-up the room daily. Breakfast is very good I love it. As to the staff, they are all nice, helpful and respectful. There is a vending machine, ice machine and hot water machine available at the lobby

    Stayed in July 2025

  • Reviewed: July 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Wonderful location, beautiful, clean rooms, excellent included breakfast. Great air conditioning. Numerous good restaurants on site.

    Stayed in July 2025

  • Reviewed: June 27, 2025

    7.0
    Great hotel but loud.
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The noise in our room throughout the day until 1am was really loud. Sounded like furniture being moved (loud bangs). Slept with earplugs in and it could still be heard but otherwise a great stay.

    Great location, clean and spacious room.

    Stayed in June 2025

  • Reviewed: June 24, 2025

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Fridge was so small that I could barely put anything in it. No air conditioning of substance, though that seems to be a national problem :) Glass on 2 sides looking down onto the street did make privacy feel compromised. No desk lighting. Pillows to soft.

    Location was good as I wanted to be near the station

    Stayed in June 2025

  • Reviewed: June 1, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No ventilation or exhaust fan in bathroom, had to leave door open and even fogged up the entire hotel room and had to open the window. Could hear people banging and talking upstairs and next door as well as flushing toilets, definitely not sound proof.

    Clean, comfy beds

    Stayed in June 2025

  • Reviewed: June 1, 2025

    9.0
    Definitely would come back!
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    No heating

    Extremely helpful staff, great breakfast, great location, room was clean, the rooftop is beautiful but expensive

    Stayed in May 2025

  • Reviewed: May 30, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    You easily hear noise from other rooms - poor soundproofing made for disrupted sleep.

    Comfortable and clean room. Great location - within walking distance of the train station and lake.

    Stayed in May 2025

  • Reviewed: May 19, 2025

    8.0
    Good location, close to Lucerne old town.
    • Business trip
    • Solo traveler
    • Standard King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Just a tad bit to little light options in the more standard room, "standard king".

    Friendly and helpful staff. Decent breakfast.

    Stayed in May 2025

  • Reviewed: May 16, 2025

    8.0
    good hotel in a good location
    • Leisure trip
    • Family with young children
    • Superior Triple Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Having had to take an additional room for no fault of mine.

    The location was close to the station. I distinctly remember that I had stated that there will be 4 people but I had to shell out charges for an extra room for one of the adults (with the info that only 3 people were allowed in a room). I don’t know if booking.com did not factor this in when I made the booking.

    Stayed in May 2025

Showing 1 - 25

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