Pilatusstrasse 29, 6002 Lucerne, Switzerland
#68 of 79 hotels in Lucerne
Guests' ChoiceBased on 558 hotel reviews
7.9Cleanliness
8.5
Comfort
8.5
Location
9.1
Facilities
7.9
Staff
8.6
Value for money
7.2
Free Wifi
8.4
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End of dialog contentReviewed: August 24, 2025
Laurence
United KingdomHigh standard, clean, modern and comfortable. Great location too.
Stayed in August 2025
Reviewed: August 21, 2025
Jeffrey
AustraliaThe only thing was the room had like a damp musty smell to it on entry
The hotel was in great location ,close to everything. It was clean and comfortable
Stayed in July 2025
Reviewed: August 11, 2025
Amelia
United KingdomThe location is excellent, just a short walk from the train station, the lake and the old town. Our room was spacious, the bed was comfortable and the air conditioning made for a comfortable night's sleep. We were able to store our luggage free of charge on the morning we checked-out.
Stayed in August 2025
Reviewed: August 8, 2025
Salem
United Arab Emirates1- Have to mention clearly that the hotel takes 100 CH each room each night. Special thanks for Mr Alexander who mange it for me on a good way. 2- please please add door for the bathroom.
Clean and good room size comparing with the location hotels around the area, very good AC and well furnished with modern style. With espresso machine. 2 Type C charger available both bed sides which is very good movement.
Stayed in August 2025
Reviewed: August 3, 2025
Yousuf
United Arab EmiratesWas noisy during weekend especially for higher floor due to nightclub
Location
Stayed in July 2025
Reviewed: August 2, 2025
Anand
GermanyGenerous breakfast, great in-house restaurants, clean rooms, great location
Stayed in July 2025
Reviewed: July 29, 2025
Julii
United StatesBuilding itself is confusing but once you get the gist, it's fine. Spacious room. REsponsive staff. we didn't like our first room b/c it was stinky, and they moved us and it was a very nice room we enjoyed. Very accommodating staff.
Stayed in July 2025
Reviewed: July 28, 2025
Hinds
United StatesComfortable with easy access. Friendly and helpful staff.
Stayed in July 2025
Reviewed: July 25, 2025
Toby
United KingdomDue to the time we booked (on the day) the price was expensive for what it's but understandable.
We had booked the hotel last minute due to a cleanliness issue at the other hotel. The hotel was quick and efficient to have the room ready for myself and my partner. Also roof top bar being a nice feature. Would recommend.
Stayed in June 2025
Reviewed: July 13, 2025
Maryann
United StatesThe parking too stiff and the prize of the parking too high .
Service, location
Stayed in July 2025
Reviewed: July 12, 2025
Jane
United StatesThe bar staff ignored me and I left.
Breakfast. Front desk staff were very gracious and helpful
Stayed in July 2025
Reviewed: July 10, 2025
Niamh
FranceGym could do with an upgrade (treadmills are not great). Quite pricey for the room level
Cleanliness, friendliness of staff and location
Stayed in July 2025
Reviewed: July 10, 2025
M
PakistanBreakfast have not many options just regular.
Best location near to many places and station.
Stayed in June 2025
Reviewed: July 9, 2025
Asher
United StatesBeds weren't as comfortable as the I would have expected from a newer looking room. Harder than I would have liked.
Hotel was clean and modern. Spacious room that had the added bonus of a couch, which we didn't expect. Great location, 5 minute walk to the train station, water, and wooden bridge.
Stayed in July 2025
Reviewed: July 9, 2025
Margo
AustraliaWow the tour groups!! Also room service was not extensive, closed at 9pm And prices were over the top
Great location and very central to everything. A short walk from the train station. Very comfortable and large room
Stayed in July 2025
Reviewed: July 3, 2025
Ronaldo
PhilippinesI was looking for hotel slippers but not provided.
The hotel is near the central train station only 7-minute walk. Historic sites like Chapel Bridge, the Lion Monument & the Old Town is walkable as well. The room is spacious and very clean. They clean-up the room daily. Breakfast is very good I love it. As to the staff, they are all nice, helpful and respectful. There is a vending machine, ice machine and hot water machine available at the lobby
Stayed in July 2025
Reviewed: July 3, 2025
Kavita
United StatesWonderful location, beautiful, clean rooms, excellent included breakfast. Great air conditioning. Numerous good restaurants on site.
Stayed in July 2025
Reviewed: June 27, 2025
Charlotte
United KingdomThe noise in our room throughout the day until 1am was really loud. Sounded like furniture being moved (loud bangs). Slept with earplugs in and it could still be heard but otherwise a great stay.
Great location, clean and spacious room.
Stayed in June 2025
Reviewed: June 24, 2025
Declan
AustraliaFridge was so small that I could barely put anything in it. No air conditioning of substance, though that seems to be a national problem :) Glass on 2 sides looking down onto the street did make privacy feel compromised. No desk lighting. Pillows to soft.
Location was good as I wanted to be near the station
Stayed in June 2025
Reviewed: June 1, 2025
Toni
AustraliaNo ventilation or exhaust fan in bathroom, had to leave door open and even fogged up the entire hotel room and had to open the window. Could hear people banging and talking upstairs and next door as well as flushing toilets, definitely not sound proof.
Clean, comfy beds
Stayed in June 2025
Reviewed: June 1, 2025
שירי
IsraelNo heating
Extremely helpful staff, great breakfast, great location, room was clean, the rooftop is beautiful but expensive
Stayed in May 2025
Reviewed: May 30, 2025
Megan
United KingdomYou easily hear noise from other rooms - poor soundproofing made for disrupted sleep.
Comfortable and clean room. Great location - within walking distance of the train station and lake.
Stayed in May 2025
Reviewed: May 19, 2025
G
SwedenJust a tad bit to little light options in the more standard room, "standard king".
Friendly and helpful staff. Decent breakfast.
Stayed in May 2025
Reviewed: May 16, 2025
Sanish
IndiaHaving had to take an additional room for no fault of mine.
The location was close to the station. I distinctly remember that I had stated that there will be 4 people but I had to shell out charges for an extra room for one of the adults (with the info that only 3 people were allowed in a room). I don’t know if booking.com did not factor this in when I made the booking.
Stayed in May 2025
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