Balmstr. 3, Meggen, 6045 Lucerne, Switzerland
#15 of 77 hotels in Lucerne
Guests' ChoiceBased on 304 hotel reviews
8.8Cleanliness
9.3
Comfort
9.1
Location
8.9
Facilities
8.7
Staff
9.4
Value for money
8.5
Free WiFi
9.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 16, 2024
Anatole
FranceThe bed was actually 2 beds put together, as it seems common in Germany / Switzerland. No AC in the room, we had to open the windows multiple times.
The view was super nice. The room was spacious. The bathroom was excellent.
Stayed in April 2024
Reviewed: April 5, 2024
Theresia
IndonesiaNothing!
Everything! Our room was spacious and comfortable, the bathroom was very nice and clean and spacious The breakfast was in another level, everything was great The location was a bit out of the city but the bus stop was just right in front of the hotel, so no worries
Stayed in March 2024
Reviewed: April 4, 2024
Gunasekaran
Saudi Arabiano omelette station for breakfast was disappointing, pretty understaffed for a 3 star hotel, we had to go to the reception for anything from spoon to hot water . it felt like a self service hostel with good amenities .
location is convenient , staff was very polite and volunteered information both before and after arrival,
Stayed in April 2024
Reviewed: March 24, 2024
Toni-ann
AustraliaThe heating in the room was far too hot. We did ask for it to be turned down (we couldn't find a switch in the room) and this was done when we asked, but sometimes it was easier just to open the windows.
Our room was spacious and large enough for the 9 nights we had in Luzern to spread out a bit and not get under each others' feet. The bathroom has all the essentials. There was a little area to the side with a sofa bed/couch - perfect for relaxing after a day out and about. There isn't a closed cupboard but there is enough shelving available. The staff were incredibly friendly and helpful. The buffet breakfast was superb with a great choice of hot and cold dishes. I can imagine it being awesome to sit in the outdoor area in the warmer months. Free parking and a free travel card to catch the bus into Luzern (about a 10 minute ride), which stops directly outside the hotel. The photos do not do the room justice - it is far more cosy and less spartan than what is depicted. We loved our stay and will definitely book here the next time we are in Luzern.
Stayed in December 2023
Reviewed: February 29, 2024
Christian
SwitzerlandQuite unpleasant to have all the kitchen smells in the room if the balcony door is open. Somehow ventilation of kitchen just exhaustes next time the room (we had the top floor).
Nice and spacious room with balcony and mountain view. Great breakfast.
Stayed in February 2024
Reviewed: January 25, 2024
Phelia
SwitzerlandCan’t think of anything.
Excellent breakfast buffet style with attentive service. Recommend dinner in the restaurant. Interesting menu and very high quality meals with artistic flair. We enjoyed a spacious, airy room; bigger than anticipated. The hotel is a short bus ride out of town or an hours scenic walk. It was very handy to have a tourist card from the hotel to use the network. Would definitely stay again.
Stayed in January 2024
Reviewed: January 17, 2024
Michael
United KingdomKettle in room perhaps but we knew that before we booked. (They do supply a thermos flask on request)
Breakfast was good. Wide variety of fruit and drinks, eggs, ham etc.
Stayed in January 2024
Reviewed: January 9, 2024
Riana
South AfricaVery big room
Stayed in December 2023
Reviewed: January 9, 2024
Gracia
Indonesiano elevator. location quite far from the train station but near the bus station (exactly behind the bus station), so I think still ok. not a big problem for us.
room is clean and nice. comfy for sleep. can do late check in, they provide you enough info before you came. the view from the balcony is very beautiful, you can see the mountain and lake, love it! the staff is kind, they will help you. the breakfast is delicious, though everyday is the same menu, but we really like it, never get bored of the breakfast. Definitely will come again later!
Stayed in December 2023
Reviewed: January 7, 2024
Cameron
United KingdomBed was comfy, but having two single mattresses made it a bit uncomfortable. Also may be worth installing extractor fans in bathrooms as they got really steamy after a shower.
Great views, really nice rooms and breakfast was one of the highlights!
Stayed in January 2024
Reviewed: January 6, 2024
Dave
New ZealandPrice is a bit steep but think that is normal in Switzerland.
Very comfortable hotel with staff who were always friendly and happy to help. Well located to get a bus in to Lucerne and on from there if needed
Stayed in January 2024
Reviewed: January 5, 2024
Ankit
LuxembourgLess bus frequency in winter. 30 mins.
Breakfast was fabulous
Stayed in January 2024
Reviewed: January 3, 2024
Miroslava
BulgariaWe stayed at Hotel Balm for 4 nights with our two kids. We loved the breakfast and walking area around the hotel with the small zoo. The bus stop is literally in front of the reception, and we could use the transportation for free. Great place to stay when visiting Luzerne.
Stayed in December 2023
Reviewed: January 1, 2024
Ali
Saudi ArabiaNo kettle.. No drinking water.. The bathroom door does not lock
The hotel's location is great, the interior is wonderful, and the staff are very nice. I will repeat my visit
Stayed in December 2023
Reviewed: January 1, 2024
Arlene
NetherlandsBreakfast was the best!
Stayed in December 2023
Reviewed: December 29, 2023
Jeanette
South AfricaNothing
Lovely rooms and view. Friendly staff and excellent breakfast. Convenient on bus route.
Stayed in December 2023
Reviewed: December 11, 2023
Demi
EstoniaThis place was wonderful, the view, the food, the service... by the way, you can take the public transport to Lucerne, which is only 20 minutes away, for free! I walked there. There are many attractions nearby (mountains, castles)
Stayed in December 2023
Reviewed: December 9, 2023
Clare
United Kingdomexcellent restaurant
Stayed in November 2023
Reviewed: November 29, 2023
Kuanwoei
SingaporeNone!
It was really amazing breakfast. The room is comfortable.
Stayed in November 2023
Reviewed: November 23, 2023
Marc
United KingdomNothing it was all so super
Super breakfast
Stayed in November 2023
Reviewed: October 18, 2023
Chen
Malaysialovely room
Stayed in October 2023
Reviewed: October 16, 2023
Mthebear
GreeceSuperb breakfast, friendly staff, comfortable room
Stayed in October 2023
Reviewed: October 11, 2023
Aadithya
GermanyJust next to Lake Lucerne, perfect location. Loved the Receptionist. Quite helpful and helped us plan all our activities. Hope to see her again next time I visit
Stayed in September 2023
Reviewed: October 11, 2023
Lacey
United States of AmericaN/A - we loved every part of it.
Perfect location just outside of the main touristy area but still very easy to get to that part of town by bus. Amazing breakfast. Room was spacious, comfortable, and had an incredible view.
Stayed in October 2023
Málaga, Spain
Letterkenny, Ireland
San Antonio, USA
Villanueva de la Cañada, Spain
Corneilla-del-Vercol, France
Punat, Croatia
Blockley, UK
Bolzano, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content