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Reviews of Hotel Casino This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

19, Ave Général-Guisan, 3960 Sierre, Switzerland

#9 of 11 hotels in Sierre

Guests' Choice

Review Score

Based on 58 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.6

  • Location

    8.7

  • Facilities

    6.9

  • Staff

    8.7

  • Value for money

    7.3

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: July 27, 2025

    6.0
    No english, average overpriced hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The receptionist (older guy) does not speak English, and dont even try that. He was rude when we came back in the evening and our room key did not work, because they thought that we had to check-out that day. At night it is very loud to sleep because around there are several open places (bar and night club). Hotel room does not have air-con, which makes the room very hot at warm days. Breakfast is very average. Price and quality balance is very bad overhere, the hotel is overpriced for quality you can get.

    Stayed in July 2025

  • Reviewed: June 29, 2025

    6.0
    Average
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    No air con

    Location

    Stayed in June 2025

  • Reviewed: December 9, 2024

    7.0
    Traditional business hotel in a very central location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Friendly staff

    Stayed in December 2024

  • Reviewed: April 15, 2024

    8.0
    Good hotel for travelers and a short stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    There was not much not to like for the price.

    Clean hotel in the centre of Sierre. A bit outdated but excellent value for the price.

    Stayed in April 2024

  • Reviewed: February 24, 2024

    8.0
    Friendly, great food, good value for money, and love the friendly dog!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly owners and restaurant staff.great restaurant. This is the second time we have visited as excellent value for money for the area and very welcoming.

    Stayed in February 2024

  • Reviewed: December 6, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Great location for skiing in the area

    Stayed in December 2023

  • Reviewed: October 11, 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Bed not comfortable and seemed short. Room also warm despite having windows open.

    very friendly staff. Good sheets and bathroom worked well. A little dated but everything was clean.

    Stayed in October 2023

  • Reviewed: October 3, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a bath but it was impissible to get enough hot water to fill it. Indeed it was barely possible to get enough hot water for decent shower. Lamp on desk did not work, as in there did not appear to be a switch... Trouble getting onto wifi. There are not many hotels in Sierre but this seemed overpriced for what was on offer. Felt a bit like a 2 star at 3 star prices

    Fairly central location. Great view. Large room. Great blackout curtains plus blinds. Very friendly staff.

    Stayed in September 2023

  • Reviewed: July 15, 2023

    8.0
    Great staff, really friendly and great customer service
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Really welcoming staff, really good restaurant where lots of the locals seem to go to. Great chef

    Stayed in July 2023

  • Reviewed: April 15, 2023

    7.0
    Hotel is as pictured and meets the description but could do with an update.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel could do with an refresh

    Very close to the train station and friendly staff

    Stayed in April 2023

  • Reviewed: March 19, 2023

    8.0
    the staff is very friendly and lovely
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    good

    Stayed in March 2023

  • Reviewed: February 5, 2023

    8.0
    a stay in a local town
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    quiet and dark streets at night, especially from the metro station.

    Breakfast was prepared, served on the table and ready for guests before they are even there. Glad that there's lift at the hotel as some hotels do not. the location the hotel is in is very quiet and dark at night, supermarts closes at around 7 or 8pm, pretty early. Hotel do provide bottled sparkling water too :) Hotel is really near metro station, around 5mins walking time

    Stayed in January 2023

  • Reviewed: February 4, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room was quite big.

    Stayed in February 2023

  • Reviewed: January 3, 2023

    7.0
    Great value for money
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    a little more variety with breakfast would have been better.

    Vintage chic vibe. Old but very clean and comfortable. The owners were very nice and very helpful.

    Stayed in December 2022

  • Reviewed: December 4, 2022

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything is 👍

    Staff and location

    Stayed in December 2022

  • Reviewed: September 5, 2022

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    the room was too warm the breakfast on Sunday closed at 9:30. the hotel entrance could be improved.

    location parking available quiet

    Stayed in September 2022

  • Reviewed: June 12, 2025

    10
    Excellent. Will go there again for next year ping-pong tournament. Thank you.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights

    May be restaurant could have been kept open a bit longer in the night, atleast until 10:30pm, but never mind you will find many other nearby incase if you are delayed to reach the hotel before 9pm.

    Spacious Room. Friendly staff, you ask for any number of coffees and in return you get nice coffee with smile. Accessible to Train station, Pharmacy, shopping, other restaurants nearby if you want to try different food. And moreover you will find a funny dog playing with its toy and by seeing that you will forget your worries and enjoy the moment.

    Stayed in June 2025

  • Reviewed: March 31, 2024

    10
    All goo and nice breakfast
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Maybe to check what is he tv connection doing or synchronization work, although we didnt want to spend time watching tv.

    Friendly and centered

    Stayed in March 2024

  • Reviewed: February 22, 2024

    5.0
    Vale hotel with decent location
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Carpet in rooms was a bit gross, breakfast was very basic,

    Directly across from the funicular and many restaurants within walking distance distance

    Stayed in February 2024

  • Reviewed: January 10, 2024

    4.0
    this hotel is too expensive for the poor facilities, should be modernized.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    this hotel is old-fashioned, it needs renovating, , dark colours of the walls, , old shelves in the bedroom covered with old thick felt, the bathroom dates back to the 1960s, old bath with a curtain, the bottom of which was dirty, we didn't dare to have a bath or a shower in it...We spent 2 nights , the cleaning was not done for the 2nd night, no hoovering, just the duvet replaced on the bed.

    the good welcome at the restaurant of the hotel and very good food too. comfortable bed correct location

    Stayed in January 2024

  • Reviewed: January 10, 2024

    10
    Most welcoming hotel in Sierre!
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked everything

    The staff is warm, generous and very welcoming. The room is unusualy spacious for a European hotel of that sort. Perfect location in downtown core Quiet Very clean

    Stayed in January 2024

  • Reviewed: January 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Very well located (near train station and furniculaire to Crans Montana, many nearby shops and restaurants), large comfortable rooms, friendly and helpful staff

    Stayed in December 2023

  • Reviewed: December 10, 2023

    9.0
    Nice staff, easy to travel with bags, nice beds.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could have cleaner toilets and opportunity to adjust temperature at the room.

    I could leave my bags at the Hotel and go out for dinner. Could also bring bags into the room. Nice lounge area.

    Stayed in December 2023

  • Reviewed: May 11, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Good breakfast.

    Stayed in May 2023

Showing 1 - 25

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