5 Untere Mattenstrasse, 3920 Zermatt, Switzerland
#144 of 494 hotels in Zermatt
Guests' ChoiceBased on 241 apartment reviews
8.8Cleanliness
9.2
Comfort
9.1
Location
9.4
Facilities
9.0
Staff
8.9
Value for money
8.4
Free Wifi
9.6
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End of dialog contentReviewed: August 10, 2025
Rebecca
New ZealandCouldn’t fault this studio.
Our room was ground floor studio, very clean and tidy. All the staff we interacted with were so friendly and chatty. Location was excellent 5 minutes max to train and a short walk everywhere. Perfect for our 3 night stay, would highly recommend. Bonus was a laundry across the hallway.
Stayed in August 2025
Reviewed: August 2, 2025
Rafal
PolandThe fashionable design prevailed over common sense in one aspect. The apartment had opened bathroom. Completly opened, without any wall. Only a small openwork partition was provided. It did not provide any intimacy. Nobody felt comfortable while taking a shower. It would be OK for a couple, but not for 4 people. I am aware some people may find it very fancy, but I cannot appreciate such a design.
We (a family of 4 adults) spent 2 nights in the loft. It was spacious and comfortable. The apartment was equipped with dishes and cutlery. It was designed with taste and fashion
Stayed in August 2025
Reviewed: July 26, 2025
Yong
HungaryLocation is good near to the station but pick up and drop service in case of customer with big luggage’s
New build facilities and comfortable house
Stayed in July 2025
Reviewed: July 20, 2025
Dave
United KingdomSpacious apartment, variety of cooking sets and utensils, location
Stayed in July 2025
Reviewed: July 20, 2025
Ching
SwitzerlandLocation is a bit noisy, many people passes by throughout the day. As a result we didn’t sleep too well at night.
Had everything we needed, close to everything, staff were very helpful and friendly.
Stayed in July 2025
Reviewed: July 15, 2025
Pankaj
Very close to the Zermatt Railway station - so easy to walk to with luggage (Zermatt is car free). The apartment is beautifully decorated and fully furnished with all necessary white goods. The service staff are pleasant and accommodative of any special/ additional request.
Stayed in July 2025
Reviewed: July 10, 2025
Wing
GermanyThe smoke detector is very sensitive, even the shower steam can trigger the detector.
Great location as it is very close to the train station and main walking street. Apartment is pretty spacious and staff is very helpful. Fully equipped kitchen.
Stayed in July 2025
Reviewed: July 3, 2025
Stephen
United KingdomNothing, it was all good.
Excellent two-roomed apartment. Well-provided kitchen, two TVs, lovely bedroom, small balcony, all within a few minutes walk of station.
Stayed in July 2025
Reviewed: June 23, 2025
Ashish
SwitzerlandNo balcony in my room
Good design of the room
Stayed in June 2025
Reviewed: June 21, 2025
Jessica
United StatesExcellent location, wonderful place, staff was very helpful.
Stayed in June 2025
Reviewed: June 21, 2025
Mesiya
ThailandNo elevator. We got big baggages so It's quite tough.
The room is really beautiful. All cooking equipments are provided.
Stayed in May 2025
Reviewed: June 11, 2025
Susan
United StatesBed was not comfortable
Location was great. Close to the market and train station.
Stayed in May 2025
Reviewed: May 14, 2025
Milda
LithuaniaEverything was perfect!
Perfect location – right next to the train station and the Old Town. The apartment is spacious, cozy, and beautifully decorated down to the smallest detail. The bed was incredibly comfortable, and everything was spotless. It had everything we needed – delicious coffee, a luggage storage room, and even bath salt! The host was very helpful. We would happily come back again and again!
Stayed in May 2025
Reviewed: May 9, 2025
Shabbir
PakistanThe property was a bit small but it was good for 4 people and fun
Good environment and setup. Easy access to bus
Stayed in April 2025
Reviewed: May 8, 2025
Tg
United StatesIt was impossible to get an early check-in, despite multiple requests. It was not possible to get it even 1-2 hours early check-in. So we delayed our trip to get to the facility exactly at the check-in time. I wish I was able to receive an early check-in.
Facility is conveniently located very close to the train station and village. It's situated in a quiet street. And the apartment was very neat, tidy and cozy. Everything we needed for our family's stay was available. The host was very responsive and came to the apartment promptly to check the oven that was not shutting off on first day, and he took care of it by switching off the main switch and getting it checked by a technician the next day.
Stayed in May 2025
Reviewed: May 7, 2025
Joanna
United StatesNo hot water at night
Accesible location and close to all transportation
Stayed in May 2025
Reviewed: April 16, 2025
Jenn
MalaysiaThe apartment is clean and everything is nice. It is very suitable for family or friends to stay. The staffs are friendly and welcoming.
Stayed in April 2025
Reviewed: April 1, 2025
Bettinna
United StatesFantastic location, accommodations and staff!
Stayed in March 2025
Reviewed: March 25, 2025
Abraham
IsraelNo complaints
Clean and modern and stylish with ski village feel. Great location right next to train station and Sunnegga Gondola
Stayed in March 2025
Reviewed: March 16, 2025
Tomaž
SloveniaBecause of the allowed animals in the apartment, carpet was full of some animal hair, consequences of being in socks was bit sad. No droping things on the floor, no bear food walking around and stepping on the bed or sneakers. My dog at home still hate me because of some different smell.
Breakfast and facilities
Stayed in March 2025
Reviewed: February 28, 2025
William
United KingdomIt was too warm, and we had to ask for the heating to be switched off. Unfortunately, when that happened, the bathroom towel rail was also off.
Fantastic apartment, with very comfortable furniture, warmly decorated and equipped! We liked being able to access the hotel facilities, and the location was great, close to the shops and ski lifts. All the staff were very friendly and helpful.
Stayed in February 2025
Reviewed: January 6, 2025
Roimata
New Zealandeveryone is so welcoming and the facilities are enjoyable, and the location is perfect not to far from everything.
Stayed in December 2024
Reviewed: December 24, 2024
Angela
AustraliaJust very expensive but so is all of Zermatt
Beautifully decorated, modern, comfortable beds. Close to train.
Stayed in December 2024
Reviewed: December 21, 2024
Geraldine
AustraliaOur apartment was on the third floor and the only small downside on arrival was lugging g heavy bags upstairs. It was still worth the effort when we arrived. Otherwise, the stairs were good exercise.
I loved the location!! It was so close to Zermatt station, the local supermarket and a beautiful stroll to the centre of Zermatt. The property itself was beautifully appointed with lovely decor. But practical too, a great little hanging wardrobe with shelves and mirror. Lovely soft furnishings with comfy chairs and lounges. The little kitchen was well appointed but I did miss a small microwave. An altogether lovely apartment well suited to our family of four adults.
Stayed in December 2024
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