Rue Caroline 5, Lausanne Center, 1003 Lausanne, Switzerland
#21 of 37 hotels in Lausanne
Guests' ChoiceBased on 596 hotel reviews
8.1Cleanliness
8.6
Comfort
8.5
Location
9.2
Facilities
8.3
Staff
8.8
Value for money
8.0
Free WiFi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 6, 2024
Annick
CanadaVery noisy. We were facing the street and were woken up by cars, ambulances, partygoers all night. Actually we also got woken up at 1am by staff knocking at our door to ask if we were smoking in the room???? We were not.
Great location! Nice comfortable bed.
Stayed in May 2024
Reviewed: May 6, 2024
Patrícia
BrazilNothing.
Big room, best location, and service.
Stayed in April 2024
Reviewed: April 22, 2024
Camille
IrelandNo extra pillows available The shower towels were really small Unfortunately the kettle wasn't cleaned inside so we weren't able to use it which is a shame. The dirt inside of it was very off-putting Usually you're able to use facilities after checking out of the room but unfortunately it wasn't possible to use the sauna afterwards but that's just a detail
Very nice staff, good location, very quiet hotel which is a plus, the rooms were a nice size and very comfortable Safe aswell as the main door locks after a certain hour
Stayed in April 2024
Reviewed: April 21, 2024
Mark
AustraliaRoom was a bit hot, but the window could be opened to cool it down.
Lighting, ambience, cleanliness and comfort of the room. Nice, practical bathroom. Hotel is in a central location, very close to the subway, old town etc.
Stayed in April 2024
Reviewed: April 8, 2024
Gülsün
TurkeyBreakfast could be improved. location is perfect.
Stayed in April 2024
Reviewed: March 23, 2024
Cheryl
AustraliaClose to metro comfortable room
Stayed in March 2024
Reviewed: March 11, 2024
Edward
United KingdomHassle-free. Great transport ticket, saving time looking for coins.
Excellent location. Comfortable, clean, cosy room.
Stayed in March 2024
Reviewed: March 10, 2024
Blandine
GermanyAll fine
Central nice view on city calm even though the hotel is in centre. Many bars and restaurants around
Stayed in March 2024
Reviewed: March 2, 2024
Lisa
United KingdomOne staff member, Matilda, was rude and unhelpful to one of our group.
The rooms were nice and clean and spacious. Beds were comfy. Priscillia gave us a nice warm welcome and was cheery every time we saw her.
Stayed in February 2024
Reviewed: February 28, 2024
Vladimir
North MacedoniaA pillow plus would be nice
Excellent location, and a nice hotel.
Stayed in February 2024
Reviewed: February 20, 2024
Özge
GermanyMy room was on the first floor and too close to the restaurant. It was very laud especially very early in the mornings. The heating was off in the room when I arrived and it took a long time to heat it to comfortable temperatures.
Nice location for easy access and many cafes and restaurants close by. The staff was friendly and competent. Room was comfortable and clean.
Stayed in January 2024
Reviewed: February 11, 2024
Soleiman
FranceThe hotel is located close to metro station and shopping places
Stayed in February 2024
Reviewed: February 5, 2024
Teodor-cristian
RomaniaRoom was nice, location was right next to the metro, staff was very friendly and we were also offered free transportation cards via metro, tram, bus, train in the Lausanne area for the whole duration of our trip.
Stayed in January 2024
Reviewed: February 5, 2024
Gwen
PortugalNo comments
Location and clean, nicely decorated and helpful staff
Stayed in February 2024
Reviewed: January 18, 2024
Ricardo
United States of AmericaInternet was in and out. I messaged the property about the internet issue. The answer was to work in the lobby, where the issue persisted, or to change my room. I answered that it was not a problem, that I could handle my remote job responsibilities with the internet issues I had. To my surprise, the staff answer was: you are the only one with internet issues in the hotel, that answer came just in the moment that I was not able to work due to the internet failure. I did not answer. I just asked him to leave and thanked for his desire to help.
Location, confort.
Stayed in January 2024
Reviewed: January 14, 2024
Mary
New ZealandWe loved the location as it is very close to the cathedral, metro stations, supermarket, food places and shopping areas. The beds were very comfortable and the place was clean and cosy.
Stayed in January 2024
Reviewed: January 13, 2024
Aline
IrelandWe stayed there 2 separate nights and the first night there was a smell of smoke in the room. The second night the room smelt nice. It would be nice if there was a cheaper breakfast option.
The location is perfect, in the city center and next to the metro line. The triple room was nice and spacious, the bathroom nice.
Stayed in January 2024
Reviewed: January 12, 2024
Simone
AustraliaThe hotel has a wine theme, but does not have a wine bar. It has a small space at the reception area where you can sit and have a glass of wine, but it is not practical with guests coming to check in and out.
Proximity to historic town and right above Metro Station with complimentary metro passes.
Stayed in January 2024
Reviewed: January 10, 2024
Susan
United KingdomBreakfast was a very expensive extra.
The position was excellent right next to Bessieres station on the Metro 2 line, three stops from the main station. Very easy to travel round Lausanne by public transport and on foot from this convenient point. The room was functional, modern, clean and comfortable with a modern efficient en suite bathroom. Price for the room was reasonable.
Stayed in January 2024
Reviewed: January 7, 2024
Belinda
AustraliaLocation, room size, view
Stayed in January 2024
Reviewed: December 31, 2023
Rasa
LithuaniaStaff could be more attentive to clients. When receptionist handed the keys, she put down the number room not in a clear way. We went to 303, but of course key didn’t work. Had to come down twice to change key until misters was solved that it’s 305. She didn’t even say sorry. We were tired and with a small kid..
Good location and availability of family room.
Stayed in December 2023
Reviewed: December 30, 2023
Saguadnim
LithuaniaThere was the bath in the room too. Also we got wine openner and wine glasses at the reception.
Stayed in December 2023
Reviewed: December 28, 2023
Gillian
United KingdomPillows were not very comfortable
Good location, right next to metro.
Stayed in December 2023
Reviewed: December 23, 2023
Valleyofholland
SwitzerlandDidn't expect I had to walk stairs as the elevator can't reach the 6th floor. Breakfast could have more vegan, salty options.
Perfect location for old town and directly next to the metro. Really clean, comfy bed, big room
Stayed in December 2023
Le Hohwald, France
Lignano Sabbiadoro, Italy
Consolation-Maisonnettes, France
Dubrovnik, Croatia
Alata, France
Alberobello, Italy
South Lake Tahoe, USA
Ida Ougourd, Morocco
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content