The room was a good size, but the bunk bed lacked headroom, making it impossible to sit upright comfortably. The bathroom lighting was poor, and the Wi-Fi connection was unreliable, frequently dropping out. As a small hotel, there was no elevator, and we had to carry heavy luggage up four flights of stairs—though we acknowledge that was on us for not checking ahead.

This hotel is situated in the very heart of Zermatt, offering easy access to restaurants, shops, and transportation to key attractions—all within walking distance. The breakfast is adequate, with fewer options than other hotels, but the quality of food remains excellent. A view of the Matterhorn is just a few steps outside the hotel, making it a truly scenic stay.

Stayed in July 2025

Fantastic location. Good breakfast. The room could have had more lights.

Stayed in August 2025

great 1 night stay close to the station and the town

Stayed in August 2025

Close to everything.

Stayed in August 2025

N/A

Clean & tidy

Stayed in August 2025

Wife had some difficulty with 5th floor location

Great central spot Liked having kettle in room

Stayed in August 2025

Too much noise as its opposite to a bar that had loud music until 1 am!!!

Stayed in August 2025

The smoke detector keeps making a small sound, making it difficult to rest peacefully.

Place is good. Will provide helpful information before get check-in.

Stayed in August 2025

No kitchen but it doesn’t bother us, we are still happy for extra sink in the kitchen area.

We had a ground floor family room which provided a comfortable space for four of us. Wifi is smooth and location is great. Although it’s on ground floor but it’s not so noisy at night time. Breakfast is included with our room, we are happy for our stay.

Stayed in August 2025

Isolation of rooms

Restaurants

Stayed in July 2025

It sits across from multiple nightclubs and the music goes well into the night making it very hard to sleep. The bathroom in our room had two windows that were not covered so you can see guests dining at the restaurant from the bathroom. We didn’t encounter a staff member during check in or check out.

The room was quite spacious for the location.

Stayed in August 2025

My room on top of hotel access by stairs and no WiFi if you need had to go downstairs

Good breakfast ,comfort bed , jacuzzi . location heart of Zermatt Good communication for self check in

Stayed in June 2025

Internet didn't work in my room. I wish more responsive staff.

Room was good. Breakfast was ok. Location was excellent.

Stayed in July 2025

Directions could be clearer. We were a little confused as you have to wind around and upstairs from a not obvious entrance, and the restaurant name given to mark the location has two locations of the same name, and it's not the first one from the train station. Staying on the top floor is a long walk up the narrow stairs with and without luggage, and low ceilings that we had to duck as we are tall Americans. But for this high-end town, it was still a bargain. There really isn't anyone to answer questions except the people who are cleaning, so it's very self-help.

The breakfast was good. The location is terrific, though not easy to find. The hotel is historic,a bit outdated, but the price and location are worth it. Zermatt is beautiful.

Stayed in July 2025

Nothing.

Location was excellent. Staff helpful. Breakfast good. We had a balcony room which overlooks a bar so it was very noisy but we were made aware of this so cant really complain.

Stayed in July 2025

Little noise from the bar across the street, however ear plugs solved it

Central location, vintage balcony looking over the busy street of Zermat

Stayed in July 2025

Very low wifi speed, worse than our foreign phone 5G bandwidth. Had to go to the street to use the city wifi service

In the main street of Zermatt, balcony with good view of church, simple breakfast

Stayed in July 2025

Was noisy at night when bars emptied, on Friday night this went on until 4am, rooms a little small

Central location, for shops and transport, good breakfast options

Stayed in July 2025

Location

Stayed in June 2025

The noise, so much noise from the street. I had read that in other reviews and brought earplugs which I very much needed in order to sleep (we were on the first floor). The bathroom door did not close properly and the sink did not drain unless the whole plug was removed. The pillows were quite tall and we didn't find them comfortable.

Great central locations, comfy beds although the pillows were not the best, clean. We arrived around 7pm and checked ourselves in. Polite staff the next morning gave us padlocks for the lockers to store our bags. We didn't get up early to have breakfast so no opinion on that. Overall, given the expensive prices of Zermatt, it wasn't bad for one night.

Stayed in July 2025

WiFi in the room dropped in and out a lot, bed sheets a little itchy.

Good location, good value for money

Stayed in July 2025

Room was a bit small. Balcony was shared with another room, meaning we could not leave windows open at night or while we were out

Location was perfect. Center of the action. Perfect for leaving bags any running around town. They were very accommodating letting us leave our luggage before the rooms were ready so that we could explore. Very nice.

Stayed in July 2025

Small rooms ans steep stairs

Location, was clean, and breakfast was good.

Stayed in July 2025

The bathroom fan was noisy. We couldn't shut the bedroom window.

Comfortable bed. Quiet room. Excellent breakfast. Convenient location in the centre of Zermatt, close to train station.

Stayed in June 2025