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Reviews of Hotel Monopol art boutique This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Via Maistra 17, 7500 St. Moritz, Switzerland

#6 of 70 hotels in St. Moritz

Guests' Choice

Review Score

Based on 243 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9

  • Location

    9.5

  • Facilities

    9

  • Staff

    9.4

  • Value for money

    8.2

  • Free WiFi

    9.7

100% Verified Reviews

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Showing 1 - 66

  • Reviewed: April 4, 2018

    7.1
    Hotel itself is fine, reception staff UNHELPFUL and BAD INFORMATION ABOUT SKI PASSES.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 3 nights

    The reception staff were unhelpful and we were continuously given the wrong information about buying ski passes so ended up paying the full price each day - instead of the 38 CHF as advertised when staying at the hotel - and at other hotels in St.Moritz. We checked in on Friday afternoon around 5PM – it was too late to ski that day. On Saturday we asked at the reception about buying the lift passes the person on reception told us she could sell them to us and we had to buy at the lift, which we then did at 79 CHF each, rather than the 38 CHF as advertised. EXACT same thing the next day, my husband went to buy a pass and we had to pay 79 CHF. The hotel explanation was poor, unhelpful and unfriendly. They should NOT advertise that you can buy a pass for 38 CHF and then only be able to sell you one for 79 CHF. There was some lame reason about having to buy for each night you were at the hotel, by the time you arrive and check in you cannot ski that day as it is too late. However we could have had the reduced price pass for the Saturday & Sunday but ended up paying full-price. The hotel itself is fine but we warned about buying ski passes there and not getting any discount. Reception staff rude and unfriendly.

    The staff in the restaurant were excellent, very friendly and helpful

    Stayed in April 2018

  • Reviewed: February 11, 2018

    8.8
    The location is perfect.
    • Business trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night

    The sink in the bathroom was clogged

    The location is perfect. Staff is extra nice. Arranged a drop off to the train station at 5 minutes notice and I didn't miss my train. Brilliant.

    Stayed in January 2018

  • Reviewed: January 22, 2018

    8.8
    great place on the more affordable side with a great location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    spa facilities were on the smaller side versus some of the other hotels in town

    great location in center of town. comfortable and does the trick for a quick stay

    Stayed in January 2018

  • Reviewed: July 17, 2017

    10
    Great hotel in centre of St Moritz
    • Business trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Staff were friendly and the location is right in the centre of town. Rooms were a good size and comfortable. Breakfast was good and I would stay here again!

    Stayed in July 2017

  • Reviewed: July 2, 2017

    10
    I would highly recommend this hotel
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Every part of our stay was fantastic, very friendly and helpful staff, the hotel was in the best location, close to everything, the rooms were comfortable and beds were like heaven. would highly recommend this hotel. Breakfast was great, with friendly waiter.

    Stayed in July 2017

  • Reviewed: March 13, 2017

    10
    Just perfect.
    • Leisure trip
    • Travelers with friends
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Just perfect. Adorable hotel and fantastic location, right at the heart of St Moritz. Spa is also superb and staff super friendly and helpful. Breakie room is one of a kind.

    Stayed in March 2017

  • Reviewed: March 6, 2017

    9.6
    Central location with good value for the spend.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights

    The location of the hotel is very central and takes little time to walk to other parts of interest in town. The breakfast was good. The room very nice. The staff helpful. The price is a little high but lower than much of St. Moritz so the value is better than most. Really no negatives to mention.

    Stayed in February 2017

  • Reviewed: February 6, 2017

    10
    Everything was exceptional
    • Leisure trip
    • Group
    • 3 rooms
    • Stayed 1 night

    Everything was exceptional, I did not regret staying there.

    Breakfast was one of the best things about the Hotel and the indoor smoking lounge was the highlight for me.

    Stayed in February 2017

  • Reviewed: January 16, 2017

    10
    Wonderful location with friendly staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Wonderful location with friendly staff. Room was very clean, and the bathroom was very warm. Also provides complimentary pickup and drop off at the train station. Breakfast was also excellent.

    Stayed in January 2017

  • Reviewed: January 3, 2017

    5.4
    Professional staff but undermined by incompetent management
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 11 nights
    • Submitted from a mobile device

    Management was incompetent. Asked for a quiet room ended up with a crying baby and barking dogs on either side of me. Room thermostat was broken asked to be fixed. Heat so intense had no choice but to sleep with window open causing me to get the flu.

    The housekeeping and waiting staff are professionals and very caring and thoughtful in their work in accommodating the client. 5 Star service from both.

    Stayed in January 2017

  • Reviewed: December 27, 2016

    9.2
    Excellent Location.
    • Leisure trip
    • Family with young children
    • 3 rooms
    • Stayed 2 nights
    • Submitted from a mobile device

    Overheated bedrooms. Temperature could not be reduced with thermostat.

    Great service at the restaurant. Friendly and helpful staff. Excellent location.

    Stayed in December 2016

  • Reviewed: October 7, 2016

    9.2
    A great all round hotel in a beautiful part of the world.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Spacious room with a great view. The health centre was great with views out over the lake. We found the staff to be very helpful and the food was delicious.

    Stayed in September 2016

  • Reviewed: April 3, 2018

    9.6
    Nice!
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night

    The fitness centre can be improved. It is a bit cramped in its current location.

    Great bed, and very friendly staff.

    Stayed in March 2018

  • Reviewed: April 3, 2018

    9.2
    Perfect to stay in St Moritz close to ski lift & all places around
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location/rooms and staff

    Stayed in April 2018

  • Reviewed: March 31, 2018

    10
    Exceeded expectations. Excellent on all accounts.
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Comfortable beds, excellent breakfast (fresh fruit and vegetables, fresh OJ, omelettes, good coffee and bread/croissants)

    Stayed in March 2018

  • Reviewed: March 28, 2018

    9.2
    Very friendly and attentive staff.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Very hot in bathroom.

    Very friendly and attentive staff. Great location. Good breakfast.

    Stayed in March 2018

  • Reviewed: March 1, 2018

    9.2
    Charming town hotel in scenic mountains
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Warm welcome, excellent food, great team at restaurant!

    Stayed in February 2018

  • Reviewed: March 1, 2018

    6.3
    Disappointed
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Oldish « Do not care » welcome

    Location

    Stayed in February 2018

  • Reviewed: January 22, 2018

    9.2
    Location, service, parking support.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Location, service, parking support.

    Stayed in January 2018

  • Reviewed: December 28, 2017

    10
    Relaxing Christmas
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    The staff were amazing especially Christine on reception and the lovely Barman, nothing was too much trouble for him.

    Stayed in December 2017

  • Reviewed: December 15, 2017

    7.9
    Incredibile place
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Fantastic place in an amazing location

    Stayed in December 2017

  • Reviewed: July 25, 2017

    10
    Location, view, kindness of staff
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights

    Location, view, kindness of staff

    Stayed in July 2017

  • Reviewed: July 21, 2017

    9.6
    Too expensive
    • Leisure trip
    • Family with young children
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very excellent service and great materials for shower and shampoo etc.

    Stayed in July 2017

  • Reviewed: March 19, 2017

    10
    Perfect weekend in St Moritz
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    Very comfortable room with large bathroom and wardrobe. Very clean. Great breakfast and Italian restaurant

    Stayed in February 2017

  • Reviewed: March 12, 2017

    9.2
    Very nice staff, good service, nice breakfast.
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 5 nights

    Very nice staff, good service, nice breakfast.

    Stayed in February 2017

  • Reviewed: March 8, 2017

    10
    Great location, friendly staff
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location, friendly staff

    Stayed in March 2017

  • Reviewed: February 13, 2017

    9.2
    Small & nice peaceful place in a heart of St. MORITZ
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very friendly personal, very helpful

    Stayed in February 2017

  • Reviewed: February 4, 2017

    9.6
    Excellent location!
    • Leisure trip
    • Group
    • Economy Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent location! Good spa area! Very comfortable beds!

    Stayed in January 2017

  • Reviewed: January 27, 2017

    9.2
    Clean efficient friendly well located hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms are a little tired

    Clean efficient friendly well located hotel

    Stayed in January 2017

  • Reviewed: January 20, 2017

    9.2
    Location, town centre and close to ski lift
    • Leisure trip
    • Group
    • Junior Suite
    • Stayed 7 nights
    • Submitted from a mobile device

    Bed too soft, room deco a bit dated.

    Location, town centre and close to ski lift

    Stayed in January 2017

  • Reviewed: January 6, 2017

    9.6
    The best hotel with 4 stars
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    The hotel,location,staff,everything was perfect

    Stayed in January 2017

  • Reviewed: December 27, 2016

    8.3
    Excellent time
    • Leisure trip
    • Solo traveler
    • Standard Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Staff both at front desk and the bar along with the cleaning gang are all very good.

    Stayed in December 2016

  • Reviewed: October 12, 2016

    9.2
    Staff & location
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing

    The staff really kind and they suggest nice places to visit & the location is really great.

    Stayed in September 2016

  • Reviewed: September 16, 2016

    10
    Great hotel in the heart of old town St. Moritz
    • Leisure trip
    • Group
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Excellent small hotel with spacious, luxurious rooms and bath. Free transportation pass for local buses and trams. Pretty rooftop deck.

    Stayed in September 2016

  • Reviewed: August 21, 2016

    9.6
    Excellent!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Good spa area, but there wasn't enough number of beds.

    Very nice staff and service. Convenient location. Clean room. Everything is excellent.

    Stayed in August 2016

  • Reviewed: August 18, 2016

    8.8
    location, resturant and bathrooms
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    rooms are old style but well maintained

    location, resturant and bathrooms

    Stayed in August 2016

  • Reviewed: August 10, 2016

    9.2
    Location
    • Leisure trip
    • Family with older children
    • Economy Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Soft bad Old decoration

    Location Reception

    Stayed in August 2016

  • Reviewed: July 28, 2016

    10
    Great place!
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 2 nights

    nothing

    Nice hotel, super staff, great location

    Stayed in July 2016

  • Reviewed: July 26, 2016

    9.2
    The spa looks very nice though we didn't have time to...
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Mattress was a bit too soft for me.

    The spa looks very nice though we didn't have time to try it out.

    Stayed in July 2016

  • Reviewed: July 22, 2016

    8.3
    Staff is the plus
    • Leisure trip
    • Couple
    • Economy Double Room
    • Stayed 1 night

    Breakfast could be better.

    Smiling staff, super SPA, good bike room.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They're no longer included in the property's overall review score, but they might still be helpful when choosing the perfect place to stay.

  • Reviewed: May 1, 2016

    7.5
    Restaurant staff was excellent.
    • Leisure trip
    • Couple

    The first room didn't smell great. It was like the prior "guest" smoked in the room and then they tried to cover it with some kind of spray. I opened the windows and went out for the whole day. It still smelled. I complained and they did give us another room, which was fine. Other than that, we enjoyed the hotel and the stay.

    Restaurant staff was excellent. Breakfast was good, too, with made-to-order omelettes. Location is excellent, right in the middle of the city. The funicular to the main Corviglia ski area is just a short walk across a square where the buses gather.

  • Reviewed: September 6, 2015

    6.3
    There was a mistake in booking a single that should have...
    • Leisure trip
    • Couple

    There was a mistake in booking a single that should have been a double. The added charge to upgrade to double added more than the single alone, making the new charge nearly 3 times the original. Also, although the food was good, it was way over priced.

  • Reviewed: July 26, 2015

    6.3
    Staff is good and courtious especially the restaurant staff.
    • Leisure trip
    • Couple

    No iron and iron board provided by the hotel. Further the junior suite given was completely different then shown in the picture while booking. Very limited outside view from rooms due to location.

    Staff is good and courtious especially the restaurant staff.

  • Reviewed: July 19, 2015

    10
    The friendliness of the staff, the outstanding service at...
    • Leisure trip
    • Solo traveler

    The pillows (too large, too soft) - a variety would be nice.

    The friendliness of the staff, the outstanding service at the restaurant, the valet parking, the art on the hallways, the quiet room, the great view from the terrace … almost everything.

  • Reviewed: July 9, 2015

    9.2
    Upgraded room
    • Leisure trip
    • Couple

    Moutain view was good, however I couldnt have the view of lake.

    Upgraded room Large and luxury Pick up and drop Very close to the shops and restaurants

  • Reviewed: February 17, 2015

    6.3
    The staff was very friendly and helpful and...
    • Leisure trip
    • Couple

    The value for money for the room was just not right. Over CHF 600 for a room without a view is not fair, even not with St. Moritz standards...

    The staff was very friendly and helpful and managers/owners appeared at breakfast, asking how everything is etc.

  • Reviewed: February 3, 2015

    2.9
    Location is fine, for the rest they can close and make a...
    • Leisure trip
    • Couple

    Everything was ugly starting with the personnel...never been in a place like that. No wonder Oprah was shocked at Swiss snobbiness and uselessness.

    Location is fine, for the rest they can close and make a favor to the world

  • Reviewed: January 26, 2015

    9.6
    Location was central, amazing spa facilities and the massage...
    • Leisure trip
    • Group

    The room was very small.

    Location was central, amazing spa facilities and the massage was just another level... Staff extremely helpful and friendly. Very clean. Has a beautiful terrace on the top of the hotel with beautiful views.

  • Reviewed: April 4, 2016

    9.6
    Walk to the lift and beautiful
    • Leisure trip
    • Couple

    The area is expensive

    Walk to the lift and beautiful

  • Reviewed: March 31, 2016

    10
    Very good service
    • Leisure trip
    • Family with young children

    Very good service

  • Reviewed: February 19, 2016

    9.6
    nice staff- gave us upgraded room
    • Leisure trip
    • Couple

    nothing. wanted to stay more.

    nice staff- gave us upgraded room wonderful view-we saw many stars at night nice breakfast-a lot of nice food

  • Reviewed: February 18, 2016

    8.3
    good breakfast choice of fresh fruit and breads plus all the...
    • Leisure trip
    • Couple

    good breakfast choice of fresh fruit and breads plus all the meats and cheese

  • Reviewed: February 14, 2016

    8.3
    Nice terrace and facilities
    • Leisure trip
    • Couple

    bit higher price than expected

    Nice terrace and facilities

  • Reviewed: January 31, 2016

    9.6
    breakfast is wonderful.
    • Leisure trip
    • Solo traveler

    would prefer firmer pillows

    breakfast is wonderful. good wi-fi very friendly staff

  • Reviewed: January 17, 2016

    10
    Excellent location and level of staff service.
    • Leisure trip
    • Couple

    Excellent location and level of staff service. Room was spacious and spa area very good.

  • Reviewed: January 10, 2016

    10
    The staff and accommodations are exceptional, and a great...
    • Leisure trip
    • Solo traveler

    Nothing.

    The staff and accommodations are exceptional, and a great value.

  • Reviewed: January 10, 2016

    9.6
    Location and Spa
    • Leisure trip
    • Couple

    Room sheets collor

    Location and Spa

  • Reviewed: January 4, 2016

    9.2
    Very nice restoran, spa and location is super!
    • Leisure trip
    • Family with young children

    No payTV.

    Very nice restoran, spa and location is super!!

  • Reviewed: December 27, 2015

    6.7
    location ,breakfast ,fitness center
    • Leisure trip
    • Family with older children

    attitude of manger

    location ,breakfast ,fitness center

  • Reviewed: December 22, 2015

    9.6
    In the heart of St Moritz.
    • Leisure trip
    • Group

    To get to the lobby you have to climb about 10 steps

    In the heart of St Moritz.

  • Reviewed: September 21, 2015

    8.8
    Location perfect.
    • Leisure trip
    • Couple

    Nothing

    Location perfect.

  • Reviewed: March 8, 2015

    9.2
    All was very nice , food is excellent .
    • Leisure trip
    • Solo traveler

    Wish that Room Servive open 24/7.

    All was very nice , food is excellent .

  • Reviewed: March 3, 2015

    9.6
    Great hotel-Very friendly staff, little attentions like...
    • Leisure trip
    • Group

    Great hotel-Very friendly staff, little attentions like chocolate cake in your room when you arrive, amazing view from the Jacuzzi, great location...

  • Reviewed: March 1, 2015

    9.6
    Very nice restaurant
    • Leisure trip
    • Couple

    Very nice restaurant High standards throughout

  • Reviewed: February 17, 2015

    10
    High quality location.
    • Leisure trip
    • Couple

    If you like to sleep with windows open, plan on ear plugs. It is a place to celebrate...

    High quality location.

  • Reviewed: February 15, 2015

    9.6
    Great loCation
    • Leisure trip
    • Group

    Bedrooms too hot

    Great loCation

There are also 28 reviews without text. These impact the overall review score.

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