Hofmattstrasse 23, 3920 Zermatt, Switzerland
Based on 421 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.4
Facilities
8.1
Staff
8.6
Value for money
8.5
Free WiFi
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
John
United KingdomReally dark at the hallway, room size is small but acceptable. The only thing bothering me is the slow flow of water in the shower.
Very good price considering the high price for accommodation in Zermatt. Good location and has a perfect view of Matterhorn.
Stayed in February 2024
Reviewed: April 25, 2024
Steven
AustraliaWe paid for breakfast in the hotel the night before and got told late morning that breakfast was in another hotel across the road. They did not tell us this.
The beds were so comfortable, and the room was clean and tidy Location was good too.
Stayed in April 2024
Reviewed: April 23, 2024
Ahmad
MalaysiaThe stair to access the room is narrow for a large bag to access to upper level.
Nice and clean room. I was provided with the instruction prior to the check in and this really helpful when arrive a bit late. The location is in the center of Zermat town and by the river with a very nice view.
Stayed in April 2024
Reviewed: April 21, 2024
Laurel
AustraliaNo bin, no fridge, no hooks Bathroom needed at least some hooks to hook clothes on - nowhere to put anything (cabinet/shelf)
Location, nice and warm
Stayed in April 2024
Reviewed: April 12, 2024
Flordeliza
PhilippinesView of Matterhorn
Best view of Mattherhorn from our hotel room window
Stayed in April 2024
Reviewed: April 9, 2024
Li
AustraliaThe pillows were a bit lumpy
Location was excellent. We stayed in room number 8 which had a view of the Matterhorn.
Stayed in March 2024
Reviewed: March 30, 2024
Jessica
United KingdomGood location, walls are thin so can hear a fair bit of noise from the street but not too bad. The staff are friendly and accommodating. Nice room, comfortable and clean.
Stayed in March 2024
Reviewed: March 24, 2024
Roy
Irelandno curtains
location
Stayed in March 2024
Reviewed: March 14, 2024
Sylvia
United States of AmericaThe heater ran a bit hot and when we opened windows a bit noisy, but we survived.
Location. Great View from room. Cozy,comfortable room.
Stayed in March 2024
Reviewed: February 27, 2024
Marta
ItalyThe hotel is in front of an aprés ski bar so from h17 until 19 there is loud music. The ventilation system of the hotel restaurant is passing between the walls of the rooms therefore the floor is vibrating from h 18-22. The staff is very chilled about it and recommend to the guests to go out if you do not like either the floor vibration or the loud music.
Very central location, clean
Stayed in February 2024
Reviewed: February 16, 2024
Suzanne
United KingdomThe impersonal nature of the staff. Only there to collect money. The bedroom was a different one than they wrote down, having said that I think I was on the quieter side as the bar opposite had music blasting until late at night.
The room was large and comfortable. There were tea and coffee making facilities. The room was warm despite being freezing outside. Views surrounding property
Stayed in February 2024
Reviewed: January 22, 2024
Sasathorn
Thailandno elevator
nice view from mu room
Stayed in December 2023
Reviewed: January 15, 2024
Stefan
SwitzerlandVery easy check in system. Good value for money and excellent location.
Stayed in January 2024
Reviewed: January 12, 2024
Chaoyu
FranceThe waterproof curtain in the bathroom smells too moldy so we have to stop breathing or use mouth to breathe as we used the toilet. The length of curtain is too long so the bottom of curtain gets wet and hard to get dry. We strongly advise the owner change the curtain in proper length for better experience of guests.
The hotel is located well because it’s close to the station and has Matterhorn view. Also, we had a good coffee time on the balcony with excellent view because coffee powder and kettle are provided in the room. Overall we recommend the hotel to everyone.
Stayed in January 2024
Reviewed: December 30, 2023
Maja
United States of AmericaThe single room is very small, and basic, with no room for luggage. Plenty good for a few days.
Excellent location, well organized check in, friendly staff, very clean, storage room for skis
Stayed in December 2023
Reviewed: December 3, 2023
Nor
MalaysiaQuite challenging to climb the staircase with our heavy luggages
Location is good. Can see the river and Matterhorn from our room. Walking distance from train station
Stayed in November 2023
Reviewed: November 28, 2023
Weng
Singapore-
Location
Stayed in November 2023
Reviewed: November 25, 2023
Roberto
United States of AmericaHad to get a portablele heater to stay warm
Location
Stayed in November 2023
Reviewed: November 19, 2023
Lay
MalaysiaNo lift
The location
Stayed in November 2023
Reviewed: November 18, 2023
Yuanita
IndonesiaThe automatics lamp like to turn on late
Near the center
Stayed in November 2023
Reviewed: November 16, 2023
Kim
AustraliaConfusing checkin instructions. Payment not through booking.com
Location
Stayed in October 2023
Reviewed: November 11, 2023
Findlay
SwitzerlandFantastic location, friendly staff, easy checkin/checkout and ski room across the road. Budget room so no breakfast but a Migros supermarket 2 mins walk away with everything you need.
Stayed in November 2023
Reviewed: November 1, 2023
Su
MalaysiaNo rubbish bin or bag inside the room.
Place is clean. Near to the station and groceries store.
Stayed in October 2023
Reviewed: October 20, 2023
Koh
SingaporeThe location is fantastic, I can see the golden sun rise of Matterhorn from my room, within walking distance to Zermatt train and Gornargrat station, funicular station to Blauherd, cable car station to Glacier Paradise and the SUPERMARKET.
Stayed in October 2023
Reviewed: October 18, 2023
Sanghvi
IndiaEverything....location, view from room, facility, bath tub loved it
Stayed in October 2023
Serino, Italy
Mortagne-au-Perche, France
Vernon, Canada
Schenna, Italy
Miyako-jima, Japan
South Padre Island, USA
Omiš, Croatia
Nusa Dua, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content