Restaurant Yen was very solid but certainly no better than other restaurants around Shanghai, and given the high prices it would be advisable to eat elsewhere in the city.

Everything was pretty much perfect. Room was incredibly pretty with a stunning view, bed was by far one of the most comfortable I’ve ever slept on. The bathroom was very nice, and the property in general benefits from a gorgeous view and terrific facilities. Breakfast was delicious with a huge range of options. Staff was courteous and very helpful.

Stayed in May 2024

Everything was just great! Great service, staff outstanding, breakfast excellent, the outdoor pool with the best view!

Stayed in May 2024

roof top pool wasn’t open

amazing views and amenities

Stayed in April 2024

With the great bund view .

Fantastic view . The staff and the manager Amy had did her great job and she was very helpful. My family and I are very happy with her service. Definitely We will come back again with the good service.

Stayed in April 2024

It did get a bit noisy at times, but nothing too excessive

Everything was very modern, unique and trendy.

Stayed in May 2024

Check in process was a bit confusing, required a deposit exceeding the room rate, did get refunded in the end Location is slightly out of the main areas, however fairly easy to get the underground from the building next door, walkable to the Bund, lots of taxis available if needed Noticed some dirt on the windows which detracted from the amazing vista, noticeable when taking a photo

Amazing views from the room, with seating along the window to fully enjoy the view The room was well designed and furnished Nice touches like a double vanity sink, bath tub and separate shower, fully stocked mini-bar with a wide range of alcohol selection Felt premium Attentive staff, porters took care of our luggage

Stayed in April 2024

Very Nice stay, one of the best view, food is excellent, facility was amazing.

Stayed in April 2024

I loved every single thing about it, the atmosphere, the rooms and even their amenities. The staff were also very attentive and when I asked them for an amazing experience they provided me with more than what I could ever imagine. I’d definitely give this place another visit if I’m ever in the area.

Stayed in March 2024

Price on room charges

Staff members are fantastic and extremely helpful on all aspects! Hotel facilities are matching the 2024 technology! If you are into modern technology, here is the place for you !

Stayed in March 2024

exceptional design and wonderful appointed rooms. welcome chocolat and wine. beautiful view to the Bund. EXCELLENT breakfast!

Stayed in February 2024

Everything was amazing at the finest level. Hotel and the room is very solid, river view is amazing. Really recommend this hotel and fabulous room! Will come back for sure :)

Stayed in February 2024

Fantastic room and amazing service at check-in, check-out and particularly in the restaurants. Special thanks to Maarten and Eowyn for their attentiveness and warmth.

Stayed in February 2024

Room smelled a bit like smoke sometimes (mainly from the sinks), people might be smoking near their bathroom sink downstairs and that smell leaked over to our room.

The staff are all extraordinarily helpful, polite, and positive! Despite the fact that my husband only speaks English, they were always able to help him with exactly what he needed, and never made him feel bad or guilty about anything he needed done - even when our bathtub drain stopped working, they fixed it quickly with a smile on their face, and then gave us an apology gift for the inconvenience! They really make you feel like a VIP the whole time you’re there! Not to mention, the facilities themselves are gorgeous. Beautiful views inside and out, and a fantastic ambience at all times. Also they noticed it’s my birthday during the stay so they sent over a chocolate birthday cake and a bottle of champagne to our room. It was super nice!

Stayed in December 2023

Pricing is a bit too high comparatively

Everything is good and almost perfect

Stayed in December 2023

Nothing

The view to the skyline .... awesome

Stayed in November 2023

The hotel is very new, clean, modern, stylish. Good gym and pool. Very good SPA.

Stayed in August 2023

Nothing

Buzz, views, everything about it

Stayed in October 2023

Breakfast could be better

Beds, Service and location

Stayed in July 2023

Nothing

I loved many things about W Hotel. From the cleanliness of the hotel, to the professionalism of all staff and the stylish decor, comfortable bed, as well as the stunning view from my room and generous breakfast options, there was absolutely nothing I could fault. The W Hotel ticks all my boxes. I highly recommend staying at W Hotel.

Stayed in August 2023

Everything

Stayed in August 2023

Loved everything about this hotel. The view, the room, the staff and the wet bar! We used the pools and it was amazing!

Stayed in August 2023

noise in the female change locker room area, from ladies drying the hair and in the toilets etc….if possible, can you block the noise for the resting area to be a quiet resting space

The location is perfect…

Stayed in July 2023

the bed is so soft only

everything looks great and impressive

Stayed in June 2023

Like Everything.

Room,location,spectacular view from the room and restaurant.

Stayed in May 2023