the team weren’t really accommodating with the language barrier and were frustrated we couldn’t speak German

the central location close to the train station, really comfortable beds

Stayed in February 2023

The area at night isn't for solo female travellers

Loved the help from the checkin lady as I had trouble with my credit card

Stayed in December 2022

n/a

Service room for pets, large room

Stayed in December 2022

No option for own key for main entrance. Surrounding area is dubious and we did not feel safe walking at times, especially at evening time and early morning.There appeared to be a large number of drunk people, drug addicts, and unfortunately prostitutes on the walk way towards the hotel. However common sense applies and we found it was fine. We were not approached by any of these people and they did not take any notice of us. The only reason I am mentioning this is that it would not be suitable for solo female travelers or families. To be fair this is beyond the control of the hotel, who were very vigilant and secure. It is very close to the Christmas markets, main square which is why we visited Hamburg and central train station.

Extremely comfortable bed, really warm room. Plenty of hot water in shower. Staff were very pleasant. Secure hotel and 24 hour desk reception. Very close and easy walking distance to the central Christmas markets.

Stayed in December 2022

There was no mini bar or anywhere in the hotel you could buy water or anything at all

Rooms were very spacious and clean !

Stayed in December 2022

parking

location is close to the city center. Just a short walk

Stayed in November 2022

nothing

clean and stuff very good

Stayed in October 2022

In the uk any hotel have kettles for coffee and hot water for tea but the hotel doesn’t have ,this is to bad and my floor was to busy,when I was sleeping to much talking in the next door ,and the man came to drill next door, that’s why I was a little angry about this

I like because near city centre, and clean,very good stuffs,(young girl )very friendly , everything was good thanks

Stayed in November 2022

Lighting in rooms seems unnecessarily dim!

Proximity to hauptbahnhof Price Cleanliness Breakfast was delicious Friendly staff; their English not the best but substantially better than my German - everyone we encountered was helpful and attentive despite the language barrier

Stayed in October 2022

Light in the room. The carpet was a green shag. And the area was dodgy yet they didn't give you key to enter the hotel. Wouldn't recommend it for a solo female travel.

Staff were great and it was clean.

Stayed in October 2022

I had booked the room during the day and didn’t arrive until after 9pm to check in to find the reception had no idea about my booking, after showing my reservation details he phoned hi colleague and we waited until someone else came to help, during this time they had people walking in looking for a room and I was glad we had arrived earlier than them. The room had no fan or air conditioning and opening the windows allowed in all the noise including bottles being broken in the street, not a restful night

Breakfast had a good selection & the 24 hour reception and luggage storage was helpful

Stayed in August 2022

Air conditioning is necessary particularly when it is in summer. The room is a bit dark.

Room is spacious while the location is within walking distance from the main station. We listened to some noisy because we needed to open the window due to short of air conditioning. Breakfast was great and the staff replenished the food constantly.

Stayed in August 2022

bad naighbourhood

Stayed in August 2022

I didn’t liked the fact that the walls are thin and you could hear everything from outside (very busy street).

Staff was super friendly, breakfast is good the bed was super comfortable and really big.

Stayed in July 2022

No air-conditioning and it was very warm when we were there. Also very noisy on one of the nights.

Room was pefectly adequate for a two night stay. Excellent breakfast. Good location for transport links and close to some good restaurants,

Stayed in June 2022

The hotel didn't have the room we had booked. And it forever to figure a solution out. The employee even suggested three people could sleep together in a single bed.

Nice accommodation and ok breakfast.

Stayed in June 2022

Breakfast, bed.

Stayed in June 2022

1. Surrounding, but it’s a price for a value for money option 🤷 2. A few things we didn’t get: 1) the receptionist didn’t want to speak English and prefer that my partner translates from German. I mean, it’s a hotel front desk, you should be able to say a few standard phrases, it’s not like I was looking for a conversation 😅 2) when it was check-out time there was nobody at the reception desk for about 15 minutes. We could drop the keys of course, but we also wanted to leave our luggage.

The hotel is great: the room was spacious and clean. Breakfast is on point: simple but everything is very fresh and tasty.

Stayed in June 2022

The modern design of the room is somewhat ’darkish’. You need to switch on the light even on a bright sunny day. You do not hear much of the street but if your neighbors take a shower early in the morning you’ll probably hear it …

Recently redecorated, modern, in walking distance to station and a couple of museums. Sufficient breakfast with enough choices.

Stayed in May 2022

A little uncozy

The room was very pleasant

Stayed in March 2022

No tea making in room

Breakfast, room, staff

Stayed in February 2022

Lack of parking places. Area a bit strange!

The receptionist lady from Filipine. Very kind, friendly and helpful!

Stayed in February 2022

No kettle in the room.

Great breakfast, helpful staff, clean, nice room, good shower.

Stayed in February 2022

It would be very nice if a small refrigerator was provided and shower area was greater.

Location, silence of the hotel, cleanness.

Stayed in January 2022

The walls between the rooms could be a bit more sound resistant, but nothing to complain.

The rooms are comfortable and well decorated, the beds slept well and the location near the central station is very good. A good breakfast was included. The parking (E12/day) was at a central (public) parking spot which was quite busy, but luckily a spot was available.

Stayed in January 2022