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  5. Reviews of Grand Hotel Downtown

Reviews of Grand Hotel Downtown This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Taunusstr. 48-50, Bahnhofsviertel, 60329 Frankfurt, Germany

#213 of 241 hotels in Frankfurt

Guests' Choice

Review Score

Based on 1276 hotel reviews

6.5

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.2

  • Location

    5.7

  • Facilities

    7.1

  • Staff

    8.0

  • Value for money

    7.5

  • Free WiFi

    7.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 23, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately, bed linen seems not to have been changed. It was curly black little body hairs , very unpleasant.

    Good location, nice friendly host

    Stayed in March 2024

  • Reviewed: April 23, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was not clean at all. We found a lot of dust , hair, and dirt in the room.

    The location was really close to the central station.

    Stayed in April 2024

  • Reviewed: April 19, 2024

    6.0
    OK for a Bahnhof area
    • Leisure trip
    • Solo traveler
    • Business Double or Twin Room
    • Stayed 4 nights

    - small room - poor noise isolation - the Bahnhof area (I was not aware)

    - helpful personnel - spacious bathroom - comfy beds - pretty fun lighting

    Stayed in February 2024

  • Reviewed: April 15, 2024

    5.0
    Survived😂
    • Leisure trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The LOCATION is horrible. Never go there when travelling with kids or on your own or in case you are not intrested in drugs, prostitution, etc. It's the most dangerous area I guess.

    The hotel itself is OK. The room was clean and tidy. The receptionist was very supportive and friendly.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cleanliness

    5 minutes from Frankfurt Hauptbahnhof by walk. And cheap

    Stayed in April 2024

  • Reviewed: April 1, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Most of the things are broken or not functioning s it should. The wardrobe, lighting and the knobs. They have to make quality checks... every now and then. The food i bought cant stay on the fridge coz the electricity turns off when i go out. The matress doesnt stay on the bed...

    It was 5 min away from the central station. Breakfast was great! The staff are friendly... Affordable.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    7.0
    Decent hotel in da FFM hood
    • Business trip
    • Solo traveler
    • Business Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    A great place to study drug deals going down and the realities of addiction/hard living.

    Not a 4-star, but I have no complaints for what I paid. Clean facilities and friendly/helpful staff.

    Stayed in March 2024

  • Reviewed: March 19, 2024

    8.0
    Great stay
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location was the only thing off about this hotel. While it's located in the red light district and doesn't look very pleasant, it didn't seem dangerous, and people didn't bother me as a woman walking alone.

    Hotel was so nice. Very clean, every part of the hotel smelled incredible. Staff were overall nice and friendly. I had a look at the sauna and gym, didn't use it but it looked great.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    5.0
    Okay for a 1-night stay close to train station, and friendly staff.
    • Leisure trip
    • Group
    • Double Room
    • Stayed 1 night

    Bathroom shower was small and uncomfortable and location was "sketchy".

    Staff was extremely friendly and accommodating. About a 4-minute walk from Frankfurt am Main train station.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    5.0
    And location is not a safe place,and it is very loud location crime is high
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I wos there 2 hour early i ask to entry room they ask me 10€ extra to get early,and break fast cheef wos so so rood,

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Business trip
    • Travelers with friends
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cleaning is not too much

    Location of Hotel is excellent and hotel is also good but is not clean

    Stayed in March 2024

  • Reviewed: March 5, 2024

    5.0
    paid twice for one stay
    • Business trip
    • Solo traveler
    • Single Room
    • Stayed 5 nights
    • Submitted from a mobile device

    My worst nightmare is being charged twice for the same period staying at the hotel after making room upgrade.

    House keeping was good,very kind women and two gentlemen at the reception were very kind and helpful

    Stayed in February 2024

  • Reviewed: March 3, 2024

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Business Double or Twin Room
    • Stayed 1 night

    The location is horrible. Lots of drug dealers, junkies around. It is quite scary to walk to the hotel. I would highly discourage you if you are booking with your family/wife/girlfriend. The bathroom was horrible. It was almost impossible to get into the bathroom, as the door was hitting the shower leaving a minimal space to enter. I was absolutely disappointed.

    The staff were ready to help all the time. The value for money.

    Stayed in February 2024

  • Reviewed: February 25, 2024

    6.0
    Value for money & location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Room overlooked the busy street below and noise was an issue, duvet on the bed was too small, the step into the shower could be an issue for some people, no water in room.

    Handy location from the train station, decent sized room with big bathroom and fridge

    Stayed in February 2024

  • Reviewed: February 20, 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Be aware that this hotel is located right in the middle of the red light district. . As a solo female traveller I did not feel safe and would also not nrecommend this for families with children . There was drug use right outside the hotel. My room was nice but there seemed to be no sound insulation so you could hear everything in the corridor very loudly. My r oom felt very dark as it was mostly lit by LEDs. No ceiling light.

    Modern, big room and bathroom. Clean.

    Stayed in January 2024

  • Reviewed: February 9, 2024

    8.0
    Enjoyed my stay & few days away
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Close to train station

    Stayed in February 2024

  • Reviewed: February 7, 2024

    7.0
    A place worth considering but be advised about the neighborhood.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    Room was not as warm as I would have liked it to be in spite of having the heat as high as it would go. The comforter only covered the top of the bed. Not bad for one person, but had there been two people. might not be good. There is no airport shuttle offered by the hotel even though booking.com indicated they did. The reviews that report the area as not the best, are correct. there is a lot of visible drug use, smoking and needles, and more. I did not like that at one point there was no one in the lobby when i returned around 3am. There was a not saying that they were working elsewhere in the hotel. Even though the desk was not occupied no one ventured into the lobby. my biggest dislike was that i called for a wakeup call and got no answer. I left a note on the reception desk computer keyboard requesting a wakeup call with time and room number. In the morning, the staff said he didn't know, i then pointed to the sign, and he said, oh i forgot. his mistake caused me to take a cab 35 euros to make sure i arrived on time for my flight. if i been called i would have had breakfast and took the train for 7 euros.

    east train ride from airport. Hotel was a 10 min walk at most. 3 trains will take you directly to hotel area and walk 5 - 10 minutes to hotel 7Euros one way and it took less than 15 minutes. Cabs were readily available outside the train station if you don't want to walk. Bed & pillows were comfortable. There are several restaurants in the station and in the area. There is a very nice shopping area with moderate to high end shopping about a 15 minute walk I didn't have breakfast, but it looked more than adequate and had hot and cold items and beverages. There is a small work out area and a small sauna. I was perfect for my short stay. i was out for most of the time and only slept at the hotel. I was upgraded to a larger room. the room had a very strong smell of cologne or a strong scented cleaning product. I would stay again and might stay for a few days. If you consider this hotel. Keep in mind that it is not a neighborhood where you go to a cafe, sit and have coffee, drinks or a meal outside For the cost is a perfect place if you plan to be on the go a lot. I never got bothered or approached by folk in the area when walking around or going in and out of the hotel.

    Stayed in February 2024

  • Reviewed: February 1, 2024

    7.0
    Not for us.
    • Business trip
    • Couple
    • Triple Room
    • Stayed 1 night

    But not enaught clean room (floor, windows). The worst thing - big price for simple room with wiev to the dirty street with uncredible sound of music (till 7 a.m.). Maybe it is my fault that I didn't check that I have ordered this hotel and we lived near the train station. We were afraid to go outside.

    Breakfast was good and on time, stuff perfect.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    VERY UNSECURE place. The street is disaster, like in the muvie only drugs, publick houses, and alcoholic.

    Location, comfort, access and staff

    Stayed in January 2024

  • Reviewed: January 29, 2024

    8.0
    All in all it was ok!
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    Location, location, location!

    The staff was polite and friendly.

    Stayed in January 2024

  • Reviewed: January 29, 2024

    6.0
    Unfortunately don't recommend this hotel
    • Business trip
    • Group
    • Double Room
    • Stayed 2 nights

    The room was small and stuffy, the floors in the hallway worn down. We were on the 5th floor, but starting early in the morning there was a stale smell from the kitchen that lingered most of the day. The view of the small window was mostly blocked by big pipes and there were pigeons living 10 cm next to the window ;). At night there was a lot of noise from the streets, the train station and bars, so definitely bring ear plugs. As described by more visitors, the neighborhood isn't pleasant - it felt very dodgy and not too safe. Coming from Amsterdam, we thought upfront it would be okay for us. But it's not just one or two people on the street, there were multiple small groups of drug users, dealers and homeless people around. Would't recommend staying here because of it.

    The biggest plus is the staff: they were super friendly. The bed was small but comfortable, the bathroom was pretty spacious, had a good shower and toiletries provided. It's within walking distance of the Hauptbahnhof, just a few minutes.

    Stayed in January 2024

  • Reviewed: January 27, 2024

    6.0
    Convenient
    • Leisure trip
    • Solo traveler
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Very unpleasant area No curtains!!!!

    Clean, comfy, near the station

    Stayed in January 2024

  • Reviewed: January 19, 2024

    5.0
    Not recommendet for travel brake ,
    • Business trip
    • Family with young children
    • Business Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    VERY UNSECURE place. I will not recommendet and not visit again.. The street ia disaster, like in the muvie only drugs, publick houses, and alcoholic. The enter in the hotel also unsecure, very strange people around you. The room wasnt so clean.. and very loud from outside. You cant take a break from the road on the place like this.

    The bed was comfy., and location near the train station, 5 minutes walking but VERY UNSECURE area of Frankfurt The room is too small

    Stayed in January 2024

  • Reviewed: January 15, 2024

    8.0
    Overall experience was good
    • Business trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms were cold despite the central heating. Outside noise can be clearly listened due to room were not sound proof. Being in central in every minute you hear police car sounds and voices/shouting of homeless people.

    Location, comfort, access and staff

    Stayed in January 2024

Showing 1 - 25

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