Thurn-und-Taxis-Platz 2, Frankfurt City Center (Old Town), 60313 Frankfurt, Germany
#31 of 241 hotels in Frankfurt
Guests' ChoiceBased on 580 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
9.6
Facilities
8.6
Staff
8.9
Value for money
7.6
Free WiFi
8.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
Mohsen
KuwaitHouse keeping
Location,front desk very helpful
Stayed in May 2024
Reviewed: May 5, 2024
Abdulazez
Saudi ArabiaRoom size is excellent, easy access to the mall.
Stayed in April 2024
Reviewed: May 4, 2024
Jamal
United Arab EmiratesNothing
Every thing and perfect location
Stayed in May 2024
Reviewed: May 4, 2024
Jaisingh
Indialocation
Stayed in May 2024
Reviewed: May 2, 2024
Slamet
IndonesiaNone
Location
Stayed in May 2024
Reviewed: April 29, 2024
Christy
United States of AmericaWhat I didn’t like was getting ripped off by a taxi that was ordered by the hotel staff! The staff stated it would be 40 euros and a 20 minute ride to the airport ended with a charged of 75 euros was not cool! Taxis order by the hotel should be a set price before anyone jumps in the taxi! These taxis drivers in Germany are the biggest scammers!
The location was spot on!
Stayed in April 2024
Reviewed: April 27, 2024
Yee
Singaporeit is better to have a hot water kettle rather than 2 in 1 coffee machine, and insufficient bottled water for coffee and drinks . would rather have more bottled water than the soft drinks in minibar
location is centralized, hotel room is bright and cozy, comfortable bedding, good layout, lighting is just right, good security
Stayed in April 2024
Reviewed: April 21, 2024
Aaron
United KingdomThe pillows for the bed were terrible. Worst ever had in a hotel. Access to the pool is not easy to find or locate.
Great location.
Stayed in April 2024
Reviewed: April 14, 2024
Mohammed
KuwaitThe bed wasn't comfortable
Location Size of the room Facilities
Stayed in April 2024
Reviewed: April 6, 2024
Jones
GreeceBasically nothing. Staff very friendly and welcoming
Excellent
Stayed in April 2024
Reviewed: April 1, 2024
Euzebiu-ioan
GermanyEverything was excellent.It was great.We will definitely come back.Thank you very much
Stayed in April 2024
Reviewed: March 24, 2024
Turki
Saudi ArabiaThere’s no smoking rooms
The location & the cleaning and the service
Stayed in February 2024
Reviewed: March 16, 2024
April
GermanyEverything 😃♥️😊 I will definitely go back and stay here for longer days ☺️
Stayed in March 2024
Reviewed: March 16, 2024
Marc
BelgiumA pity the public parking garage has only 2 chargers for electronic cars. I found the rate rather high - granted all of the above.
Very nice refurbished rooms - friendly staff - very good breakfast - very good location. Excellent concierge services with tips for restaurants etc.
Stayed in March 2024
Reviewed: March 4, 2024
Shameemsha
Omannothing
breakfast and location
Stayed in February 2024
Reviewed: March 1, 2024
Ahmed
QatarThe rooms are very clean and the staff are very helpful
Location is very good
Stayed in February 2024
Reviewed: February 21, 2024
John
GreeceRoom, View (Skyline room) and the location
Stayed in February 2024
Reviewed: February 18, 2024
Camilo
SerbiaThe staff was good, breakfast excellent, everything was clean and sorted
Stayed in February 2024
Reviewed: February 16, 2024
Michael
IsraelRoom was excellant with very nice views. The automatic elevators are very nice and good idea. Very nice and very good hotel. Centrally located.
The service at the front desk reception was exception exellant. Especially we can recommant mr.mahmud and all other staff.
Stayed in February 2024
Reviewed: February 12, 2024
Bahareh
South AfricaI booked the room through Booking.com, and it was clearly mentioned that a free shuttle service from the airport was provided. However, when I called to arrange the shuttle, the staff denied the existence of such a service. I was amazed that when I raised this issue at the front desk, the staff didn't even offer an apology.
Stayed in February 2024
Reviewed: February 6, 2024
Ali
Saudi Arabiachange the below size and the bed are high.
food is good
Stayed in February 2024
Reviewed: January 28, 2024
Gary
Irelandna
Room was fantastic, comfortable bed, great location in city. Staff were exceptionally helpful, gave guidance on places to eat and visit during our short stay. Would definetly recommend this hotel
Stayed in January 2024
Reviewed: January 23, 2024
Karen
CanadaWe liked everything about this hotel but, in particular, we appreciated being able to check-in when we arrived in Frankfurt, early in the morning. This happened on our previous stay at this hotel as well. After an overnight flight, I really can't over-state how much we appreciated that. We would definitely stay at a Marriott Hotel again.
Stayed in January 2024
Reviewed: January 21, 2024
Gamal
EgyptNothing
Every single detail starting from the helpful concierge, lovely professional reception stuff very clean,very spacious room& the genius location
Stayed in January 2024
Twentynine Palms, USA
Bad Hofgastein, Austria
Rátót, Hungary
Vancouver, Canada
Montbonnot-Saint-Martin, France
Cornebarrieu, France
Stockwell, Australia
Saint Petersburg, Russia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content