Would have preferred a King bed and 2 Queens. Not a sofa bed

Lots to do

Stayed in August 2025

The hotel is a little bit old

The room - goodnight sleep Big pools, nice cocktails,

Stayed in August 2025

I liked the breakfast

Stayed in August 2025

The hotel can be cleaner in general/especially in places where people eat.

The programs are good in the evenings.

Stayed in August 2025

The beach wasn’t open

Everything Woodley era in buen muchacho, amable y siempre atento. Muchas gracias !!

Stayed in August 2025

Most common restroom toilets were broken. There was a fouls smell at the entrance of one of the bufets (the one on your right when the check in desk is behind you). I did not appreciate the concierge’s reaction when we kindly declined the tour of the property - it seemed like a timeshare usual dynamic. When we respectfully declined, his disappointment was very obvious and it was not what I was expecting.

The water park was awesome!

Stayed in July 2025

Great facilities! Very kid friendly!

Stayed in June 2025

The beaches

The installations

Stayed in June 2025

No complaints

Location, food

Stayed in May 2025

I feel the prices for many things to buy are expensive or overly priced, i wish there was a jacuzzi not just for the vip people

The resort being on the beach, the pools the water park, and decent variety at the buffets for food

Stayed in May 2025

The most unfriendly staff ever.

Overall is an ok-ish hotel for the price, but not to come back.

Stayed in April 2025

Overpriced and Overrated resort - While the property is good and massive its staff, service and quality of facilities are seriously questionable based on the price they charge as its supposed to be more premium/upmarket compared to other nearby resorts. Staff dont understand or speak english well so as tourist who cannot speak spanish i found it extremely difficult to get any info or help when needed. The room was mediocre and had issues with safe locker for which to call at their desk and explain in english it was close to impossible so I had to personally go and chase them multiple times to get help. The wifi is not great. The pool is overcrowded with no space to have a good swim but just to stand and enjoy drinks and music. The buffet food was poor and too salty, no variety almost the same menu every 7 days we were there just rearranged. No specials and thay have 9 themed restuarants which we booked , went to 2 and was very dissappointed as food was same not even average restuarant quality so we did not go to other 7. The service is poor and their sales staff who try to entice you with a membership to their hotels is very annoying and sly, dont fall for their offer to a free breakfast and presentation and in return you get raffles and goodies . But what actually happens is they chase you down for half a day to get you signed and if you dont you dont get any raffles or goodies and its difficult to get rid of them. They smartly only talk to new guest who have just arrived in last 1 or 2 days so they dont understand quality of service is poor and sign up, thankfully I realised it and hence did not sign up since the membership offer looks very attractive on pape but the experience with their resorts is not worth it to get stuck with them. Overall good holiday for us but for the price paid we could get a lot more and if service and quality of facilities is more important to you then go elsewhere

The resort is massive in area and lots to explore and take pics. Near to beach and its a beautiful beachfront. The drinks are great with a huge variety of drinks included and bar service is good even though slow. The theatre events were great and enjoyable. The SPA was very good and definitely recommend the massages. Lots of bars and shacks around the beach and pool with lots of music live and recorded near the beach and pool so its great to have a drink and enjoy in water under the carribean sun.

Stayed in April 2025

Food options could have been better.

Sandy and Andry - At concierge were both super amazing and very very helpful.

Stayed in April 2025

The food wasn’t great. It was just basic food, sometimes tasteless. I wouldn’t recommend going to the Brazilian restaurant a la Carter, the food wasn’t good. Instead, I would recommend going to Japanese restaurant with chef Francia.

I liked our room that was spacious and clean and it got cleaned daily. Staff was also helpful all the time.

Stayed in March 2025

The rooms and benches in the beach are dated. When you're getting shower, all the bathroom gets wet. Getting beverages in buffet takes ages. Also, tea or coffee in the mornings is always cold.

I loved the beach, pools and the resort total atmosphere and vibe. Japanese and French restaurants were great. We were upgraded to a family suit and David in the reception was very helpful.

Stayed in March 2025

The room was a bit old

Location, facilities and staff

Stayed in March 2025

All was good

Everything

Stayed in January 2025

For the price, the property was fair. We went when it was slower and it still felt crowded. I think they could extend or add another pool. Feels a little too busy. The sushi was pretty bad. Canned tuna sushi almost not worth offering. The restaurants felt a little run down all together.

The staff were quite nice despite some reviews I read but there always seemed to be too few of them, I think they could use some more help. The rooms were comfortable, the buffet was also pretty good.

Stayed in November 2024

Mainteance

Beach Shows Food French and Jap restaurants

Stayed in December 2024

The employees at Grand Sirenis are exceptional. They really make the experience incredible. They go above and beyond to cater to guests’ needs. Mercedes the housekeeper was very kind and professional. She was ready to help us in every way. Alvaro, Welkins, Raiza at the bar were very kind. Welfrin was kind and accommodating when checking out.

Stayed in December 2024

the food

the Beach

Stayed in December 2024

Wasn’t very clean upon arrival, buffet is often out of plates or cutlery or cups, etc., staff slow to replenish. Some staff would say one thing, and other staff would say another, creating confusion and frustration a surprising number of times. Restaurants sometimes not very clean. Many beach chairs worn out.

Location, layout, nice beds, quiet air conditioning, consistently friendly staff. Entertainment and staff, particularly the beach activity staff, were great. Stephanie and David from guest services were both very accommodating and patient and did their best with what worse sometimes lacking systems and organization.

Stayed in December 2024

The buffet was crowded and utensils were not always given to us right away otherwise food was absolutely delicious and waitresses were very friendly and attentive.

The check in and check out was smooth, we were greeted by Andry and Freyli. They were super friendly and helpful.

Stayed in December 2024

The room services are very bad

The food and beach was too good

Stayed in November 2024