Kids aqua park pool needs attention for cleaning.

The variety of different aqua park activities, and various restaurants match everyone’s preferences.

Stayed in July 2025

Nothing . Everything was more than perfect

I loved the variety of activities and the cleanliness . The staff and the service are impressive and world class .

Stayed in August 2025

We just had two small points: the bus system wasn’t very clear in terms of timing and locations (the drivers were great, but a clearer schedule would make planning easier), and the food quality could be improved a little.

We want to thank everyone who made our stay welcoming and nice, we truly appreciated the smiles, hospitality, and friendly atmosphere. The hotel itself impressed us with all the wonderful facilities and services, and we enjoyed everything in it.

Stayed in August 2025

Areas for improvement: The hotel should provide more shuttle buses for guests. The property is very large, and in the morning it’s extremely sunny, making it uncomfortable to walk such a long distance under the heat. We had to wait a long time just to find an available bus to pass by our room. In addition, the food quality was disappointing, even though the hotel has many restaurants

It’s truly a wonderful place with an amazing, friendly team. The atmosphere is warm, welcoming, and makes you feel right at home from the moment you arrive. A special thanks goes to Ms. Georget at Guest Relations, who went above and beyond to make our stay exceptional. Whatever we needed—be it recommendations, special arrangements, or last-minute requests—she was always there with a smile, ready to help. Her professionalism, attentiveness, and genuine care made a big difference in our experience.Which shows her dedication and passion for guest satisfaction. We would also like to thank Mr. Bahaa Eldin at the reception for his great assistance in arranging the exact rooms we wanted. His efficiency and friendly attitude added to the overall positive experience.Also, many thanks to Mostafa at room service 🩷 A very special thanks to Mr. Islam Gomaa at check out team for facilitating a smooth check-out and for his excellent assistance Can't forget Chief Mohamed Ramadan for the best Omlete and Ahmad HUssien in Soprano Restaurant for his amazing service

Stayed in August 2025

Nothing major, just small room details that could be improved. And some requests took a long time to be attended to.

I loved the amazing pools, delicious food, friendly staff, and the fun water park for the kids. The overall vibe was lively and family-friendly.

Stayed in August 2025

The service is very cooperative and once i have any issue there response is immediately

Super nice and conformable

Stayed in August 2025

Needs more shuttle buses because the property huge

Aqua park, kids activities, midway

Stayed in August 2025

Every thing was amazing

Stayed in August 2025

Mr. Eslam Abu Al Saad was very friendly and supportive

Stayed in August 2025

Nothing

Everything is amazing

Stayed in August 2025

Internet and WiFi needs massive upgrade. Tips are expected in every thing. Costumer service doesn’t respond to the calls or emails.

The aqua park and evening entertainment.

Stayed in August 2025

Water park

Stayed in August 2025

Very good

Stayed in July 2025

Here are a few points that need to be addressed: 1. The towel stations are too far apart considering how spacious the place is—more towel exchange areas would be helpful. 2. Guest relations were very slow to respond, even through Booking.com messages, and in many cases, no reply was given. My own experience is a clear example. It was also difficult to reach them via regular phone. 3. The internet quality and signal were poor and definitely need significant improvement. Other than that, it’s a highly recommended hotel, and I’d definitely consider staying again in the future.

Everything was fantastic, with just a few minor points that could be improved. Nothing in life is truly perfect, so I’d confidently rate him a solid 9 out of 10 – a super experience overall.

Stayed in July 2025

We enjoyed staying in this reso

Stayed in July 2025

It was great fun for the kids and they enjoyed their time in the park

Stayed in July 2025

Nothing to dislike it

Absolutely a wonderful stay ans experience

Stayed in July 2025

Location not directly on the sea.

Every Thing

Stayed in June 2025

Nothing

Rooms are massive , modern and up to date

Stayed in July 2025

There is nothing

All thing is good

Stayed in July 2025

"The staff at this hotel truly excelled! Initially, we encountered a small issue, but Mahmoud and Ani promptly resolved it, showcasing their dedication to customer satisfaction. These managers are exceptional, always smiling and working hard to ensure a great experience. Special mention to Mahmoud Ali at the game section - his kindness and patience with kids is impressive. He's always willing to lend a hand. Highly recommend!"

Stayed in July 2025

Regardless the huge space, wonderful layout and variety of facilities, the shuttle bus service to the beach is inadequate and sleeping mattresses would be better to renew.

Staff attitude is outstanding..very helpful, cooperative and always proactive

Stayed in July 2025

No bidet (shattaf) in the bathroom — a small detail, but important for many Middle Eastern travelers. The food quality is very good and clean, but not exceptional. Also, the main restaurant had a strong cooking smell which was a bit uncomfortable. The building and room design feel more like local construction than a properly planned 5-star facility. Hotel is advertised as 5 stars, but the entrance shows 4 stars, and in reality, the overall service level feels closer to a strong 3 or light 4-star standard. Tipping is expected for nearly every service, even if you've already paid for the service — this feels a bit excessive. Bed was uncomfortable, and the AC was noisy. Shampoo and toiletries were of low quality — bring your own personal care products and slippers.

This hotel is a paradise for families with kids. It’s one of the top 20 destinations I’ve visited for children’s entertainment. Safe, fun, and full of activities. Food, snacks, and drinks are available almost all day, making it easy to enjoy without leaving the resort. Everything you need is within the hotel — even a clinic and a pharmacy are available onsite. The variety of restaurants and cuisines is very good, and you’ll never run out of options to try. Staff are exceptionally helpful, respectful, and multilingual, often speaking at least three languages. Overall, it’s a place I would definitely return to for a relaxing family vacation.

Stayed in June 2025

Nothing at all

Everything is really amazing

Stayed in June 2025