Really slow check in process. We felt that given the delay the staff should have directed us to sit down in the lobby and fetched us when they were free. Long queues at conceirge- v inefficient process to book golf/ padel. Reception staff on one occasion refused to make restaurant reservation outside of the hotel for us- a bit odd.

Fantastic stay, we loved it. The room was fantastic. Gym was the best hotel gym we have ever had. Pool area and staff wonderful. Breakfast was really wonderful- particularly the omelet station.

Stayed in March 2024

Maybe due to the time of year - April, there were a lot of flies around which were annoying, in Sept this was not the case. Also as more senior people we try to avoid hotels with lots of families with children, we misjudged the fact that this was the second week of the UK Easter holidays therefore many children there. This is more about our timing than the fault of the hotel

This was our second stay at the R-C as we love the styling and position of the hotel, the room (level 6) was super with great views from the balcony. Apart from poor communications at check in which meant that we did not get into our room until 5.30, the staff are very attentive and friendly.

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

While we loved the beauty and tranquillity of the Ritz Carlton Abama, we did have an issue with the room, which was not as I had been told to expect when I called the property months before to check on the particulars of our reservation. However, it was an exceptionally busy time at the hotel and we arrived in late afternoon, when rooms were filled. We still enjoyed our sojourn at the resort. The location is quite remote. I wish there had been a shuttle to some places nearby. Without a car, we took expensive taxi rides to visit neighbouring places, such as Adege, where I didn’t find the shopping special, but there is a glorious, lengthy, naturally crowded, beach walk there. I wish that there had been a shuttle to the area. Farther from the RCA hotel, but immensely worthwhile, is Masca, which is outstanding for its magnificent mountain panoramas.

The staff are exceptionally friendly and helpful. The rooms are spacious and bright. The restaurants are varied and each one is fabulous. The breakfast buffet is wonderful, with a great, diverse selection of beverages and dishes — many healthful and others, a holiday splurge. A marvellous omelette maker, Carmen, manages 4 different orders at a time while being pleasant and Magda, our frequent server, was amazing, offering us delicious cappuccinos with a wonderful smile.

Stayed in February 2024

Dealing with the hotel prior to arrival can be tricky. They recommend booking everything before you go to avoid disappointment which is sensible and when the online bookings for restaurants and spa work that's great. However, if you have to contact the hotel due to online booking issues or restaurants being cancelled then you need to persevere as its not straightforward. Also from our perspective we book adult only accommodation as that's our preference. The resort should offer breakfast and dinner, adult only areas also. They have tried to introduce the concept but at nearly every sitting for each meal we were sat next to families with small babies or children. Other hotels can make this work and I'm sure it would be appreciated. The cleanliness this time was not as good, we had a cockroach in the room twice, it can't be helped but they are not the easiest to encourage to leave and there was thick dust around the bottom of the headboard. Room service, we ordered fresh milk, tea spoons and extra pillows were always helpful.

We have visited the resort a number of times and we thoroughly enjoy the overall experience. The location is beautiful, the resort restaurants offer plentiful choice and on the whole are excellent quality. Staff are mainly friendly and helpful. We usually stay in an adults only villa, with the use of an adults only pool, which is perfect for us. The breakfast offers a superb selection and the restaurant overlooks the sea which can make for an enjoyable start.

Stayed in March 2024

Staff and the facilities. Everything.

Stayed in March 2024

Sound proof of the door. During the day time I can clearly hear the loudness outside my room door along the corridor. Especially when the man from my next door who really enjoyed speaking on the phone extremely loud in the corridor. I could literally hear all his business conversations, which I was not interested at all.

We spent 3nights here,didn’t even think about leaving for a second. The whole resort was very comfortable, relaxing. All staffs were so friendly and helpful. Nice restaurants around, gym and beautiful beach make your stay more interesting. I was satisfied with the money I spent here. I would like to come back here again.

Stayed in February 2024

Everything fantastic except having to queue and book virtually everything during half term (uk)

Stayed in February 2024

Seating. Only a constructive criticism Seating quality was fine but could be more Age friendly ( not so low) mix and match Possibly?

Everything.Staff helpful and friendly and Santiago was very helpful making Sure everything was perfect not only At breakfast but all aspects of the hotel.

Stayed in March 2024

you need to book the restaurants in advance (2-3 days) if you want to be able to pick a good time slot.

We really liked the location, the amenities, the staff, the pool. The hotel is splendid.

Stayed in February 2024

Working time of outdoor swiming pool (Heated one) should start from 8 or 9am instead of 10am.. There are guests whom prefer to swim earlier. Also to close at 7-8 pm .

Many things we liked

Stayed in February 2024

The pools could be enhanced. We expected a bigger pool for real swimmers in such a big hotel. The sign posting inside the hotel is a bit lacking in such huge facility.

the breakfast and the room were excellent.

Stayed in February 2024

Everything. Room and vibe and restaurants

Stayed in January 2024

I couldn't connect laptop to the TV which was quite unpredictable and annoying, rather than that it was perfect

ALMOST EVERYTHING!

Stayed in January 2024

The restaurants within the hotel were expensive and the quality uneven. Most of the waiters were unprofessional and obtrusive, except at the Mirador. The breakfast staff were very pleasant and efficient. The hotel is in an isolated location, too far to drive for outside restaurants. Long waits for service or information at the front desk. Did not seem to have enough staff.

Cool design to the hotel with beautiful landscaping, patios and pools. Spacious room, large balcony with sea view. Comfortable bed. Great bathroom with separate shower and bathtub. Lots of storage space. Fabulous breakfast buffet. Swimming pools were uncrowded and heated to just the right temperature.

Stayed in January 2024

Restaurants are all high quality but bc this creates a problem as they is very little snack areas other than the one on ground floor. It’s an expensive place to eat and drink.so more mid priced offering would help.

Exceptional resort with excellent facilities and really luxurious place to stay a week. Staff are so friendly in all areas Wonderful pool areas and beach area High quality restaurants

Stayed in January 2024

It is an unbelievably beautiful and surreal property. Every part of the resort exudes comfort, nature and calmness. The food was excellent and the hotel staff is amazing and very warm! We had an superb week here with our 1 year old, the staff ensured to take care of all the little details that made our trip memorable!

Stayed in January 2024

We loved the train that took us up the hill - it would have been helpful if the driver had a bit of English. We were confused for the first day or two about how the train operated. Of course we should have asked someone else!

Staff were excellent - attentive and friendly. Location exceptional with stunning views of the ocean. Restaurants lovely - especially the plant based Verde Mar, which served fish and meat on the side!

Stayed in December 2023

Nothing

I enjoyed everything about this resort. Location is lovely and the staff are so polite and friendly

Stayed in November 2023

 the relatively minor point, but the ins are some ice machines in the Villa section, would save a lot of time .

The property is beautifully maintained and very striking and dramatic. The range of facilities are excellent and the landscaped gardens absolutely beautiful to behold. We stayed in the villa section so breakfast and tapas and drinks are included in the afternoon. The beach is beautiful and clean and the beach club served wonderful barbecue in the afternoon. The staff were extremely polite and attentive.

Stayed in November 2023

Smoking should not be allowed on the beach. Even though smokers are a minority, it’s very unpleasant for the majority of people. As it’s not legal anymore since 2021, staff should be empowered to enforce this local law.

Everything was to a high standard and well laid out. Good attention to detail and very considerate logistics, e.g. the train to the beach, valet parking, etc. The breakfast was of high quality and well arranged, the team clearly made an effort to make everyone feel welcome and went above and beyond to celebrate my birthday.

Stayed in November 2023

Courtesy room and/or late checkout on checkout would have been nice

Everything

Stayed in October 2023

pool area needs maintenance.

Stayed in October 2023

Nothing

A beautiful hotel, lovely room and very friendly staff made our stay very relaxing.

Stayed in September 2023