Juan Carlos I, 18, 35510 Puerto del Carmen, Spain
#811 of 951 hotels in Puerto del Carmen
Guests' ChoiceBased on 213 apartment reviews
7.5Cleanliness
7.4
Comfort
7.7
Location
8.5
Facilities
7.5
Staff
8.3
Value for money
7.8
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: July 18, 2025
Cassandra
United KingdomBit dated and basic, no air con, towels bit smelly
Great pool and pool bar
Stayed in July 2025
Reviewed: March 12, 2025
Jo
United KingdomVery run down and old. Beds were sunken and need replacing and the whole apartment needs refreshing. Would have been nice to have Sun loungers on the massive balcony.
Room was large with large balcony. Good location, close to amenities.
Stayed in March 2025
Reviewed: February 27, 2025
O
IrelandNice complex . Quiet and small.. Great pool bar with fantastic staff. Apartment had a lot of ants ..and really could do with security at night
Stayed in February 2025
Reviewed: January 8, 2025
Darbomark
IrelandYou have to do your own bins which is ok but leave more bin bags if thats the case. And leave more toilet roll
Really good location. Met the host on the day and was able to get the keys no issues. I never had to contact them again, all was good.
Stayed in January 2025
Reviewed: December 28, 2024
Susan
United KingdomDidn't feel pool was cleaned.
The pool bar was very good, staff very friendly.
Stayed in December 2024
Reviewed: November 27, 2024
Anthony
United KingdomIt was further from the sea front than i prefur
The apartment was really nice as was the complex, there was a few bars nearby but its a fair walk to the sea front or old town..
Stayed in November 2024
Reviewed: November 26, 2024
Maureen
United KingdomBeds could be better. Mattresses poor. Never saw any apartment staff. Reception should be open longer. Never saw pool being cleaned.
Clean. Food bar was good and staff accomodating.
Stayed in November 2024
Reviewed: November 18, 2024
Leslie
United KingdomKitchen poorly equipped The hill and steps to the sea front could be a issue for some customers
Price , this was a budget apartment, would happily stay again
Stayed in November 2024
Reviewed: November 18, 2024
Gina
IrelandThe only thing I didn’t like was that you had to rent out the likes of a hair dryer but it wasn’t a big deal as you can rent them out for the duration of your stay for 10 euro.
The apartment is in a lovely complex which is in a very good location close to shops, bars and the shopping centre and it is only a 5/10 minute walk to the main strip in PDC. The apartment was a good size, the beds were comfortable and clean and the staff were helpful. The complex also has a very nice pool, good sun lounging area and a lovely pool side bar called “Kathy’s Bar” which does a lovely breakfast and the staff there are so friendly, helpful and welcoming. Will definitely return to this complex and would recommend it to anyone who is wanting good value for money.
Stayed in November 2024
Reviewed: September 24, 2024
Emma
IrelandThe only thing I would change is to have more bin bags, toilet paper and cleaning products left in apartments.
It was a lovely, clean, comfortable, friendly place great facilities.
Stayed in September 2024
Reviewed: August 30, 2024
Melissa
IrelandNever saw a cleaner for the whole week we were there beds not comfortable
The only good thing was the pool bar Maureen was fantastic
Stayed in June 2024
Reviewed: July 23, 2024
Marcus
IrelandApt wasn’t cleaned
The staff at the bar were just so welcoming and personnel . Made the holiday for us xx
Stayed in June 2024
Reviewed: July 22, 2024
Gemma
IrelandRoom was not air conditioned, not cleaned once all week they did call one day but we were sleeping. and beds very uncomfortable.
Location was good.
Stayed in July 2024
Reviewed: July 2, 2024
Janice
IrelandIt was very basic but clean, the beds weren’t comfortable so couldn’t sleep very well
It was clean , the bar staff at Kathy’s bar were great, the food was lovely and very reasonable, pool had plenty of beds and umbrellas! Although it was a bit away from the strip taxis were cheap
Stayed in July 2024
Reviewed: June 22, 2024
John
IrelandTv not able to connect phone to it
Staff . Food rooms
Stayed in June 2024
Reviewed: June 4, 2024
Jade
United KingdomBed was so uncomfortable! Hardly slept
Pool bar
Stayed in June 2024
Reviewed: June 2, 2024
Kelly
IrelandNo storage area at all in bathroom for wash bag, makeup etc. no shelf in shower for shampoo, soap conditioner etc. Not impressed with visitors owing in and playing loud music outside our apartment all day.
Excellent location. Very few steps, quiet around the apartment block especially at night. Friendly staff serving nice inexpensive food
Stayed in May 2024
Reviewed: May 23, 2024
Brian
United KingdomNothing really.
Room was ground floor and just 10 yards from the pool. It had everything I needed. Cath's Pool Bar was a great asset.
Stayed in May 2024
Reviewed: May 21, 2024
Claire
United KingdomNothing
Great location, clean & comfortable!
Stayed in May 2024
Reviewed: March 28, 2024
Dr
IrelandHaving to vacate at 10am.Would have preferred extra hour.Pool cold.Would have liked extra English language TV channels for night time viewing
Location,cleanliness Kathy’s cafe
Stayed in March 2024
Reviewed: March 27, 2024
Duran
United KingdomAlthough the property was very good, the mattress quality was very low and it actually was very uncomfortable to sleep on which made it hard to get some rest. Also the showers would run out of hot water in 5 mins, so if you want to take a shower after going to the beach you need to rush it and that’s not really nice but other than that, highly recommend.
It was the perfect location, with plenty of shops of everything around it, supermarkets, private clubs, bars, restaurants, swimming pool was open in March already which made it perfectly convenient, the flat was very cozy and had the perfect summer vibes. Staff was very helpful and friendly
Stayed in March 2024
Reviewed: March 4, 2024
Fionnuala
IrelandCleaners arrived two days after we arrived felt it was too soon. Reception was closed on our arrival and our key for our apartment was left in an envelope stuck to the reception door. Felt this was very unusual as anyone could have taken that key and be in our apartment and we would have no one to contact. Didn't like we had to be out of the apartment at 10 , our flight was leaving at 9 that evening no facilities to shower before our flight or no where to leave our bags as reception closed at 2.30 on a Sunday and 4.30 every other day.
Our apartment was next to the pool and pool bar. The shower was a walk in shower which was good. Staff at the pool bar were so friendly especially Maureen and I think Eileen was her name Scottish lady.
Stayed in February 2024
Reviewed: March 2, 2024
Cheryl
IrelandPool was cold
Cafe they were very lovely people 😊
Stayed in February 2024
Reviewed: February 22, 2024
Lee
United KingdomNo sound proofing so you could hear noise from other apartments. Apartments made up with residential who lived there hence, some noise. Didn't affect us but no cleaning inside, as did ourselves. Towels changed once during 8 days.
Apartment overlooked the pool.
Stayed in February 2024
Izalzu, Spain
Sinaia, Romania
Punta Umbría, Spain
Jacksonville, US
Gangneung, South Korea
Væggerløse, Denmark
Port Isaac, UK
Batu Pahat, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content