The plugs far away from bed Furniture is old There were no complimentary refreshments

Guest service The ambience The bed mattress ! Clean room Stress free check in and out (forgot the person who checked me , speaks arabic , but was amazing!).

Stayed in April 2024

The facilities was not geared for families.

The pool is not heated so could not use it because it was too cold.

Stayed in April 2024

We were charged for an additional half of our stay after checking in and paying in full. The amount was refunded when we brought it up but a request to speak to a managerial staff after it happened went unanswered. We had to call housekeeping one day to remind them to come clean the room

Location is excellent. A few metro stops or a pleasant walk to many sights. Very secure. Friendly staff,

Stayed in March 2024

Unfortunately my colleagues received welcome notes in their rooms and I didn’t receive anything

Friendly staff, delicious room service breakfast, housekeeping more than once a day

Stayed in March 2024

Lack of power outlets in the room.

Very friendly staff and great view from the room, which was very large and comfortable. Amazing bed. Any issues we had were resolved quickly and efficiently but were overall minimal. The location is great for the beach and the city, with a metro two minutes walk or cheap cabs available to take you around just outside. Very secure also, with guards checking access outside (they were very friendly) and key dependent access to elevators.

Stayed in March 2024

For a 5* Hotel the Amenities were absolutely scarce - and that I am not used to at all for a luxury hotel! I missed the sewing kit and the pralines and the small soaps ect - the big bottles are rather something for a 3 and 4 *! And putting it under ecological reasons does not make it better as the prices thereafter did not go down either except the service. The air condition unfortunately was too strong and it was getting extremely cold and the sink underneath was dripping. The shower was not getting warm because the handle was somehow broken !

The layout of the room was great the view from the suite was absolutely stunning over the bay and the city! Due to the position of the hotel everything was within reach!

Stayed in March 2024

The mattress was just OK for me but too firm for my wife, who has arthritis in her hips so needs a soft mattress. Her mobility suffered as the week went on.

The cleanliness and general ambience of the place. The staff were consistently friendly and professional. It is obvious this is a key value of the company.

Stayed in March 2024

Nothing

Nothing

Stayed in February 2024

The air conditioning was not working the night we stayed so it was uncomfortably hot inside the room, the staff brought 2 fans for either side of the bed so sleeping was bearable. When we were taken up to the 43rd floor to our suite, the receptionist up there was not expecting us and made us wait over 20 mins whilst she summoned housekeeping to check the room was okay for us to go into, before she would issue us with the key cards, we felt this was unnecessary, especially after a long day travelling, we just wanted to go in to our room, freshen up and go for a long walk, but were made to wait with our cases by the reception desk on the top floor.

Beautiful presidential on the top floor with great views of the city and beach, breakfast was incredible, all the staff were very friendly, the check in staff were very pleasant and professional.

Stayed in February 2024

There must have been a space for wind to get in to the roof above our room, as it creaked and whistled all night long and resulted in us all sleeping awfully, reception were very kind and gave us complimentary breakfast. parking was expensive.

Amazing room, loved the rainfall shower and loveseat, my son loved the bath, great fresh breakfast and loved the fresh juice options, incredible service at reception, restaurant and concierge, taxi was basically immediately available downstairs with the help of the efficient hotel staff, bed was huge and so comfortable.

Stayed in February 2024

Very comfortable

Hospitality was great

Stayed in February 2024

non

location nice

Stayed in October 2023

Chair below mattress same color as carpet when you enter and when lights are deemed you don't notice it Therfore its hurts a lot in the legs when you heat it as very pointy not enough sponge to make it safer Also beds are very sharp on the corners the mattress does fit well so risky again had knocked myself at night

Everything service, breakfast Room service Decoration style modern design Nice staff Well runed establichment

Stayed in November 2023

Friendly and helpful staff

Stayed in November 2023

Changing lifts

The receptionist was professional i forgot her name

Stayed in October 2023

Queues at check in were mad and check out. Breakfast was a bum fight and expensive Concierge very good

Rooms excellent

Stayed in October 2023

We had a lovely stay at Hotel Arts. The rooms were spacious and very well equipped and the staff were friendly and helpful. We had our passports stolen in a Starbucks ( a common occurrence it appears) and had to stay an extra night but the hotel found us a room and were very supportive

Stayed in October 2023

Well luxury comes at a cost. Hotel couple work with local authority to keep surrounindg area and beach cleaner & litter free

Brilliant hotel and facilities as always.

Stayed in August 2023

Outdated rooms, uninspiring design, expensive considering what it is and how far it is

Great staff and breakfast

Stayed in October 2023

The breakfast was over priced in my opinion. Some corners of the hotel need refurbishment it’s starting to look a little run down.

It’s a great location. You are by the sea you can walk down the boulevard or rent A bike. In no time you are in the heart of the city. During the day there is a shuttle bus taking to plaza cataluña. Very easy. Loved the pools and the hotel facilities.

Stayed in October 2023

No instant Nescafé coffee granules sachets. We were forced to drink Nespresso which we don't like.

Location, staff service

Stayed in September 2023

the shower from the bathtube was not so good

The room size was good ,breakfast was also good .

Stayed in September 2023

More variety of juices on arrival

Breakfast was great

Stayed in September 2023

Didn’t eat

Didn’t try

Stayed in September 2023