The first night's room was so noisy, near the street, that it was impossible to sleep. We asked to change rooms, switch us in a very narrow room. The attic room has a low roof and often hits our heads. The cleaning service was also bad!

Stayed in February 2024

The hotel was smaller than I expected but that’s okay.

The staff was very friendly. They helped me out with everything I needed. I checked in early so one of the hotel receptionists offered me another room at no extra cost. And she was also booking me taxis in advance to get around and recommended some good activities to do in Madrid and how to navigate the city. Another hotel receptionist was also helpful in advising me where I can go watch football in Madrid.

Stayed in January 2024

We had 2 rooms booked and both rooms were on 4th floor under the roof rafters The roof rafters made up 50% of the room, in fact you are actually paying for a full room but getting half a room. My wife bumped into those rafters thrice in our 3 night stay! Beware, if you are given a room on 4th floor facing the street!

The hotel was very near to Puerto del Sol, which was great. We stayed there on 31st December night and we could witness the great vibe in the area. It was near to many important landmarks like the Palace and Prado Museum. Great location with lots of shops around!!

Stayed in January 2024

The room was dark and was not very clean, there are no services such as laundry. They had to change our room because the key stopped working.

The staff was nice, but not everyone spoke english

Stayed in November 2023

It wasn’t any shower gel, although an empty bottle was fixed on the wall.

The location it was perfect, because it wasnt’ exactly in Puerta del Sol, but very close. The breakfast was very tasty and you had what to eat. The room was very spacious, comfy, very big bathroom and nice view from the balcony. Also the AC was working great.

Stayed in October 2023

If I have to pick one thing, the mini fridge wasn't really cold so our water never got nice and cold but that's a really really minor thing

The staff is very friendly, the location is perfect, and the room was wonderful!! The beds were comfy, we had 2 balconies and everything was wonderfully clean. The best hotel I've ever stayed at in that price range!!

Stayed in October 2023

NOISE NOISE NOISE. We were put into a room on the street side. Extremely busy street. People outside all night and I mean all night.

Nothing.

Stayed in September 2023

Please don’t bother to book this hotel! The rooms, shower are soooo F olds and nasty!!! Doesn’t worth even 10$ a night. But of course we paid over 200$ per night. The receptionist was rude and racist lady. Our room had nothing only towels and no soapppp!!! Was really interesting experience and never go back to that hotel.

Only location

Stayed in September 2023

The small shower.

The personnel at the breakfast, and restaurant at the roof top are the best!

Stayed in July 2023

AC not working When I complained they asked me to leave in the middle of night despite hotel was only 20% occupied . How can they say that . ridiculous !!!!!

Nothing

Stayed in July 2023

no

location, staff, room, breakfast

Stayed in May 2023

Near stores restaurants transportation. Very clean spacious room with toiletries.

Stayed in May 2023

They would NOT turn air conditioning on, was so hot and muggy and the only window needed to stay opened all night , but the street noise is unbearable and stuff refused to turn air conditioning on . They allow people to smoke on hallway and the smoke stink comes in the rooms. When addressed to staff on duty , they acted like what's the big deal

Nothing really, there a lot mote hotels in the area for a less and better servise

Stayed in April 2023

it smells of a sort of damp in the room (211)

average

Stayed in March 2023

nothing to call out

Awesome location, you can go anywhere walking and everything is really close. Staff is super kind. Breakfast great.

Stayed in March 2023

everything was fine

the location was excelent

Stayed in February 2023

Stuff and a place of the hotel situation is awesome!

Stayed in February 2023

Very old and updated hotel, our room on the 4th floor had an horrible cooking smell from the restaurant downstairs, the AC was freezing and there was no control of the temperature in the room.

Great location, friendly and helpful staff at the reception

Stayed in October 2022

Noise

Central location close to attractions

Stayed in October 2022

The hotel was hugely over-priced. It us barely a one-star property that charges $200/night. The only amenity was cheap, plastic glasses which were not renewed the second night. The towels were threadbare, We requested a quiet room and got a room overlooking the nosiest street in Spain. The location would have been alright, ( if noisy) except that the entire Puerto del Sol is a construction nightmare. The taxi had to drop us off 5 minutes walk from our hotel. Madrid is a beautiful city but do not stay in the Puerto del Sol for at least another year. We strongly suggest that you not consider the Ateneo property unless they drop the price to under $50/night. We could not wait to leave.

Stayed in October 2022

It was very close to 2 of the main streets

Stayed in September 2022

We were given a room whose window was towards the technical space where the air conditioner cooling devices were located, which made an unbearable noise, and at night we could not stay with the window open because they released a lot of heat!!!! This was not shown in the pictures that can be found on the booking!!!!!!! I asked someone from the reception to schedule a taxi for us to the airport upon departure, we set the time at 3am.....he confirmed that we will definitely have a taxi in front of the location, but....nothing!!!!! ! Our luck that we accidentally found a taxi on the way and arrived at the airport in time as otherwise....we would have missed the flight!!!!!! I do not recommend this place full of unpleasant surprises at all!!!!!! One is presented in the images on the website and I received another !!!!!

position to the beach

Stayed in July 2022

I like city centre

Stayed in June 2022

1) room was too small 2) didn’t have double bed 2) street was noisy whole night

1) location was perfect for fun stay 2) staff was very nice 3) lot of food options near by

Stayed in June 2022