Reviews of AC Hotel Carlton Madrid by Marriott This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Paseo de las Delicias, 26, Arganzuela, 28045 Madrid, Spain
#182 of 434 hotels in Madrid
Guests' ChoiceReview Score
Based on 315 hotel reviews
8.6Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.1
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Facilities
8.6
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Staff
9.2
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Value for money
8.2
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Free WiFi
8.4
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Reviewed: April 25, 2024
Ignatius
Hong Kong71 Reviews8 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
Located within walking distance from Madrid Atocha Station and Palos de la Frontera metro station. Friendly staffs. The hotel is clean, modern, and quiet. Spacious bathroom with big hot tub. Wonderful breakfast.
Stayed in March 2024
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Reviewed: April 23, 2024
Konwinski
South Africa6 Reviews8.0“Convenient to Atocha station, fine for one night.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 1 night
Only instant coffee was provided in the room. At this price point we would have preferred a proper coffeemaker, french press, Nespresso, or other real coffee. The east-facing window blind did not work properly so we woke up earlier than we would have liked.
Location relatively convenient to Atocha within walking distance, with a lift for hauling luggage up. Clean room, as described and requested, with extra pillows, a safe, a minibar, and electric plug points near the bed. The room was very quiet even though it was in a busy area. Complimentary small bottles of drinking water were provided. Toiletries were provided in the bathroom (shampoo, conditioner, soap, body wash, lotion, dental kit, shower cap, shoe-shine, etc.).
Stayed in April 2024
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Reviewed: April 16, 2024
Loduvina
St. Maarten20 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Standard Plus Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Location
Excellent !
Stayed in April 2024
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Reviewed: April 15, 2024
David
Australia29 Reviews2 helpful votes9.0“Really top notch location”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 4 nights
lack of brochures/lierature/maps on sights
Excellent location especially for museums/art galleries and Retiro
Stayed in April 2024
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Reviewed: April 15, 2024
Brett
Australia2 Reviews1 helpful vote8.0“Pleasant.”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Property is showing signs of age. It’s a long way from the city centre.
Very spacious. Clean. Staff were very attentive
Stayed in April 2024
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Reviewed: April 10, 2024
Ayumi
Austria32 Reviews3 helpful votes9.0“Very convenient and cozy”- • Leisure trip
- • Travelers with friends
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The three rooms at the corner have a door next to each other so the guests in other rooms come and go, you hear a kind of sound that your door was the one moving or making noise.
The room was at the corner so it was a bit more spacious
Stayed in April 2024
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Reviewed: April 7, 2024
Margaret
Canada46 Reviews3 helpful votes10“An excellent choice in a good location with great staff!”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 8 nights
Nothing
The room was quiet and very comfortable. The fitness room was well-equipped and excellent. The breakfast buffet offered a wide variety of choices that were well-prepared and attractively presented. Above all, the staff were very friendly and went out of their way to help me.
Stayed in April 2024
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Reviewed: February 21, 2024
Rks_dxb
United Arab Emirates29 Reviews3 helpful votes8.0“Great Location”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 3 nights
- • Submitted from a mobile device
Location and proximity to train stations and other attractions
Stayed in February 2024
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Reviewed: February 10, 2024
Anthony
United Kingdom54 Reviews1 helpful vote8.0“Good location for exploring Madrid”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Hotel is undergoing some sort of refurbishment. The hotel reception is temporary and not particularly welcoming.
Good location near to the train station and within walking distance of the nightlife of Madrid
Stayed in January 2024
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Reviewed: January 30, 2024
Judith
United States of America11 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
The heater was too high.
The cleanness, the friendly staff.
Stayed in January 2024
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Reviewed: December 17, 2023
Simon
United Kingdom13 Reviews2 helpful votes10“Apart from building work nice hotel”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Currently undergoing construction work
Great value, good location
Stayed in December 2023
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Reviewed: September 26, 2023
Ian
Australia21 Reviews10“Excellent room and location with very friendly and helpful staff.”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 3 nights
The elevators were very small. The dining menu was a bit limited but we went elsewhere to eat dinner. The need to bring cases through the revolving door and down a few steps should be rectified.
Room had a balcony. It was very clean and the bed, shower etc were all first class. The location near the train station and other tourist attractions was very convenient.
Stayed in September 2023
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Reviewed: September 19, 2023
Christine
Australia65 Reviews5 helpful votes8.0“Nice room, good location & wonderful staff”- • Leisure trip
- • Solo traveler
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 3 nights
You could also hear a fair bit of noise from other rooms, especially water etc going through pipes/drains.
The reception staff were lovely & welcoming & made sure everything was perfect for my stay. I had a newly renovated room which was good, bathroom very spacious & tea/coffee facilities supplied. Bed was very comfortable & room was very dark as only one window which faced a brick wall. Good for sleeping as you couldn’t tell if it was morning or not but I would have preferred a better view from the window.
Stayed in September 2023
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Reviewed: September 19, 2023
John
United States of America32 Reviews5 helpful votes8.0“Have now stayed twice and would come back again.”- • Leisure trip
- • Couple
- • Standard Twin Room
- • Stayed 3 nights
Breakfast selection not as extensive as 4 years ago as breakfast restaurant undergoing renovation and this meal now available in a smaller room.
Located within 15 minute walk to museums and Retiro Park. Five minutes from Atocha Station. Comfortable room. Good selection of items at breakfast. Helpful staff.
Stayed in September 2023
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Reviewed: September 6, 2023
William
United States of America28 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Recently remodeled and close to the the train station.
Stayed in September 2023
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Reviewed: August 27, 2023
Thomas
United States of America3 Reviews1 helpful vote10“Last night stay before flying home.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
NA
Close to train and major tourist areas.
Stayed in August 2023
-
Reviewed: August 21, 2023
Gil
United States of America5 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Rocio was amazingly helpful. She got us an early check-in 6 hours early, which was a breath of fresh air after flying in on a red eye. Would recommend to anyone staying in Madrid!
Stayed in August 2023
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Reviewed: June 6, 2023
Deborah
Australia20 Reviews1 helpful vote9.0“Great hotel, a short walk from Atocha station”- • Leisure trip
- • Travelers with friends
- • Standard Plus Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
This hotel is the perfect soft landing if you are travelling via Atocha train station. The staff are lovely, the beds are comfortable, and the breakfast is generous and delicious.
Stayed in June 2023
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Reviewed: June 5, 2023
Mark
Australia35 Reviews10Exceptional- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location close to train station, comfortable bed with quality linens. Great for tired travellers.
Stayed in May 2023
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Reviewed: May 27, 2023
Jorge
United States of America5 Reviews10“Excellent staying and enjoying it.”- • Leisure trip
- • Couple
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 2 nights
- • Submitted from a mobile device
Everything.
Room was very spacious with very comfortable furniture, facing the avenue as we requested right at the hotel.
Stayed in May 2023
-
Reviewed: May 18, 2023
Hilda
South Africa1 review8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Walls very thin and got woken up by person next door’s alarm
Location, friendly staff, room well equipped
Stayed in May 2023
-
Reviewed: May 15, 2023
Donna
United States of America18 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Queen Room, Guest room, 1 Queen
- • Stayed 1 night
- • Submitted from a mobile device
Room a little dark. Could use better lighting by suitcase table. Hard to see items without adequate lighting.
Clean, nicely appointed room. Nice bathroom/shower. Water bottles provided. Bar with limited menu which was all I needed.
Stayed in May 2023
-
Reviewed: May 1, 2023
Marie
Ireland5 Reviews10“One of our best trips ever.”- • Leisure trip
- • Couple
- • Standard Plus King Room
- • Stayed 7 nights
- • Submitted from a mobile device
Nothing.
We liked everything. The location was fabulous. Beside Atocha, bus, train and metro station. Beside El Retiro park, galleries and botanical gardens. Lots of restaurants and bars nearby. A walk or metro ride to Sol. Our room was beautiful and the staff were friendly and helpful.
Stayed in April 2023
-
Reviewed: April 21, 2023
Liena
Luxembourg32 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Very practical location, clean, comfortable room, everything was good
Stayed in April 2023
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