Despite perfect weather the rooftop (one of the main reasons to choose this hotel) was closed. I would have appreciated to be able to sit in the sun even if the pool was not operating yet. Please consider adding an hourglass in the sauna.

Very good location with metro station literally across the street, very nice breakfast, nice and comfortable room, a lot of self-care products provided (shampoo, conditioner, shower gel, and body lotion in big bottles, plus individual shower cap, comb, toothbrush/toothpaste, vanity set, slippers). The staff members were helpful.

Stayed in May 2024

Did not have the rooftop open to at least sit on and enjoy the view. Even though the pool or bar is closed. Was looking forward to at least sit up there and enjoy the view. Breakfast was a bit pricey for what was offered. No Airport shuttle

Friendly and helpful staff. Location: Did have a places nearby to walk to and eat at. Very close to subway and transport. Room was clean, towels very nice.

Stayed in May 2024

During spring, it does not feel like a hotel really... no pool, no bar, no restaurant, a used, not nice looking lounge, Turkish bath closed... Overall, I did not feel the Spanish hospitality... despite some water at the front desk and staff. It felt more like an apartment.

Decent size room (we went for the deluxe) Nice sauna, good selection at breakfast Gym is basic but enough for a day or two... sauna was great (need to ask an hour in advance). Location is great, confortable beds

Stayed in March 2024

The stairs to arrive to the elevator are challenging if you have a big language; also I am wondering if people with disability can move better

The room was very nice and the breakfast full of different options and local products

Stayed in April 2024

A very basic hotel. Even though it was 28 degrees outside, the pool was closed (until June!) - we Northern Europeans come for the Sun to Spain so while I can understand it may be too cold for the locals for us it would have been perfect. And even if you decide to keep your pool closed, maybe you can still open the roof top so we can relax in the sun after a day of sightseeing. Please also note that if you have an SUV, (which we did after we got an upgrade from the car rental) the offered garage is very tight so we opted to park on the street the 2nd night.

Perfect location for a visit to Madrid, Easy to walk to the highlight or you can take the metro right across from the hotel.

Stayed in April 2024

Clean and comfy. A small downside is the weird angle of the tap such that water easily flowed out of the bathroom sink.

Location was very close to metro and bus station, which makes it convenient to travel to nearby cities.

Stayed in April 2024

in the bathroom it is impossible to wash your hands, the TV is only with unnecessary free channels, the walls are cardboard and very noisy from the neighboring rooms, but nevertheless the location is great and the staff is great

Location, clean, kindness

Stayed in April 2024

Gym was limited in terms of machines and equipment.

Spacious and comfortable room

Stayed in March 2024

The bed was a little bit uncomfortable.it was very light and moved from its place.

Everything was perfect, especially the receptionist, who were awesome.

Stayed in March 2024

Hotel needs renovation

Next to a metro station

Stayed in March 2024

Please change the bed storm is hard and uncomfortable for a 4-star hotel

Good location Delicious breakfast Friendly staff Spacious room with view

Stayed in March 2024

Facilities are a bit outdated

Location and staff

Stayed in March 2024

No socket on one side of the bed and no light in the shower.

Location really worked for us, proximity to the metro also excellent. Bed was very comfortable.

Stayed in February 2024

Nothing

Nice location

Stayed in February 2024

Location distance to my office

Stayed in January 2024

The configuration of the room is a bit strange: a column in the middle, the shower not separated from the room. The rooftop terrace was closed (not even to see the view).

Close to the center, gran via reachable by bus. The room was nice, with a view on the city. Staff was very welcoming.

Stayed in February 2024

No Bar in Hotel

clean, nice

Stayed in February 2024

they ask for the money in advance (at the moment to give the keys of the room). What about the rules?

Most of things

Stayed in January 2024

The noise during the night but that is not the hotel´s fault. Also the rooms need some "love" (aka maintenance)

The location is perfect. However being that close to the city centre comes with the cost of noise during the nights. In winter it might not be a problem but in summer it might be (if you like to sleep with your windows open)

Stayed in January 2024

Not sure if this is really a 4 star hotel given the quality of the facilities on offer and as many areas are a bit tired and worn. Roof top looks like it has a great views but it’s only accessible during Summer months.

Check-in was very quick. Rooms are spotlessly clean. View from upper floors and roof top are great. Situated directly opposite Metro station entrance.

Stayed in January 2024

The facilities were very basic for a 4☆ hotel. I had to ask for slippers, and they kept forgetting to refill the toiletries tray also the coffee and tea tray.

The location was excellent for public transport.- Metro station faced the hotel, and the bus station was in close proximity Hotel was reasonable value for ;money; it was modern and clean. Staff were very helpful and friendly.

Stayed in January 2024

Location

Stayed in January 2024

Food options limited within the hotel but lots of options nearby. Rooftop terrace was closed.

Excellent location, beds very comfortable, helpful staff. The hotel is literally opposite Moncloa metro station so getting into the centre of the city was very easy. We took a day trip to Segovia which was absolutely gorgeous and caught the bus from Moncloa station also...sooo handy! Would definitely recommend and return some day.

Stayed in January 2024

The bathroom sink was built wrong. All the water came out when washing my hands. Had to wait in a queue for my turn to eat breakfast

Very ordinary for a "4 stars" hotel.

Stayed in December 2023