Hotel halls were dirty, baseboards in the room were very dusty, our bed was only made, not once in our 10 day stay they changed the sheets. In the spa the towels are included but you need a hair cap, it’s a must and they make you pay for it (we were not told by the front desk when we arrived) so that was very annoying.

Location was great, free parking near the hotel, good was good, quiet and relaxing, big room with a good view.

Stayed in October 2023

replenish the tea bags and miniature milk each day as i had to go to reception each day to ask for them

Staff excellent friendly always smiling and welcoming and helpful , loved the spa experience very clean and relaxing

Stayed in November 2023

Our deck was shaded

The pools

Stayed in October 2023

Cleanliness location food helpful staff always attentive

Stayed in September 2023

Parking

Beach vecinity; beverages not included

Stayed in June 2023

The key card for the room stopped working on 3 occasions which means walking all the way back to reception to get it reset. Also there was conflicting information with using a head cap for the spa as when I first attempted to purchase one on my first day and time in the spa the receptionist said I did not need one as I had very short shaved hair. Then a couple days later was told I must have one to be in the spa, I had no means to purchase one without going all the way back to room to get payment and so left the spa. The lifeguard also came across quite rude when I was trying to explain how I had been told different information earlier in the week.

The quality of the food and drink were very high. The overall decor and building was very nice.

Stayed in May 2023

The hotel is not 5 stars, some broken things or scratches on the wall, old rusty showers etc... and no smart TV, only cable

Spa was great, and the room was spacious, and the breakfast was ok but not a lot of options.

Stayed in May 2023

not quite a 5*, some elements tacky

staff

Stayed in April 2023

we used room service, it was terrible, very unexpected for a 5 star hotel to have very low quality food. And some pillows in the room was very uncomfortable, I couldn’t sleep. the only option to change the pillow is to buy one in the hotel.

very good spa, good breakfast, staff was very nice, sleepers, robes and lots of kits in the bathroom for different purposes.

Stayed in October 2022

Children were still in the Spa after 6.30pm on Saturday and no one reminded parents that they should leave. Staff were pleasant but not very forthcoming with information that would have been helpful, like needing to use our room card to use the lift, where the restaurant was located, etc

The room was very spacious, the spa and outside pool facilities were very good

Stayed in October 2022

Room electricity had problem, but solved soon. Many of employees don't speak English, caused inconvenience.

Spa, near to beach

Stayed in October 2022

lack of choice for the dinner buffet

staff were brilliant, really friendly

Stayed in October 2022

Maybe would be good to have (more) vegatables in the restaurant.

Very kind and helpful staff, good lication, good and clean spa. Nice place to spend the vacations.

Stayed in August 2022

Small touches that make this more like a 4 star experience rather than 5 star: - No tissue box in bathroom to blow your nose - is it 5 star to blow your nose with toilet paper? - Housekeeping lack attention to detail: Left Dirty Cups, Did not replace shampoo/showergel or toilet paper without being prompted by the guest. - Queuing for buffets even though you've already paid. Queue takes forever (inefficient staff allocation) - we chose to dine at other hotels as they were much more efficient - Gym closes at 9pm - very early and was lacking aircon - Hand sanitizer was not present/topped up adequately in the gym - No towels in the gym - No water in the gym - Accessing the wifi required too many stages - Breakfast buffet: Good selection BUT you have to request almond milk, oat milk separately... that got annoying after 1 morning. Why not leave two containers of alternative milks out with the other milk/orange juice - most 4 star hotels do this as standard now...! - Positive: they have gluten free options (if you ask the staff). The room itself is good however the staff do not "audit" the room and check for issues. For example, the fixture that holds the shower head to the wall was loose - so you can't keep the shower on whilst leaving the showerhead in place. I didn't bother complaining to get it fixed, but I would expect the housekeeping to discover this during their cleaning and report it automatically (lack of training). The hotel is designed for families (not couples) but that's OK. However, there are missed opportunities - for example they have a nice outdoor area with sofas, but there is no place to buy drinks or music. The staff try their best and do a good job overall (very friendly) but I think the management is taking a lot of short cuts. Overall I would recommend the hotel to families and the facilities / location to the beach can't be beaten, but couples should avoid.

Location and facilities are good

Stayed in August 2022

The hotel was near to the beach - with a good acces to the sea. Outdoor Pool was clean with a good and polite staff. Reception people very Polite.

Stayed in July 2022

My only minus to this trip is the fact that the listing shows a room with a spacious terrace and we received one with a balcony instead. Apparently both rooms have the same rate but when I asked there were no more terrace rooms available. While the balcony was nice enough, it would be good to specify the type of terrace or balcony you are paying for. Looking at the hotel room pictures, this was immediately one of the features that encouraged us to choose this hotel, in order to have a private terrace to relax and sunbathe for our anniversary.

Great experience at Grand Palas. Rooms are wide and comfortable, I asked for a double bed and they immediately accommodated. Hotel gives you access to spa facilities which are quite pleasant, featuring a variety of options to bathe and relax in. Staff was always very helpful and welcoming, check-in, parking and overall experience with staff went quite smoothly. Even with a busy hotel, rooms are quiet and you get a deep sense of rest and relaxation, which is not the case for most hotels in the area, especially such a loud/crowded one like La Pineda/Salou. You really find yourself in a quiet little paradise and disconnected from a the loud and vibrant surroundings

Stayed in July 2022

problems with card terminal signal at SPA caused problems with booking treatments

close to the beach, great facilities, very good food

Stayed in June 2022

Great location Breakfast and dinner service is great Spacious room Inside swimming pool is great

Stayed in April 2022

The location is a little bit away from main towns. About 15/20 mins in a taxi.

Great breakfast and spacious appartment. Beach is only a short walk.

Stayed in September 2021

Certain COVID restrictions in place.

Clean, spacious and comfortable room (loft type room).

Stayed in September 2021

letter op the restaurant outside must be repared

spa

Stayed in September 2021

The reception was very very slow and unprofessional. Second time for us. Sadly and should be improved.

The pools inside and outside, the little slides for the kids.

Stayed in June 2021

1. They never answered their telephones either prior to stay or during our stay. 2. Under staffed at reception. 3. Very average quality breakfast items 5. Shower fittings are very poor quality. 6. Indoor pool and sauna area has very poor quality construction. 7. Staff don't seem happy working here. Eg. Cleaners etc. 8. We ordered a takeaway breakfast for 7.00am that was not provided!!! 9. We had to ask for our room to. E checked and for our deposit to be returned.

Room size was good

Stayed in October 2023

Despite being advertised with social and kids programmes there were none. The pools had sand and other debris. The general state of the room could use with renovation given its a 5 star rated and charged accordingly hotel.

The location, size of the room and the food.

Stayed in September 2023