De la Cruz, 26 4º piso, Madrid City Center, 28012 Madrid, Spain
#167 of 529 B&Bs and inns in Madrid
Guests' ChoiceBased on 307 hotel reviews
8.3Cleanliness
8.6
Comfort
8.4
Location
9.5
Facilities
8.0
Staff
9.0
Value for money
8.3
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 24, 2024
Charlotte
United KingdomLocation incredible and staff were really lovely
Stayed in April 2024
Reviewed: April 14, 2024
Audun
NorwayGreat location and friendly staff. Clean and decent rooms, but nothing special.
Stayed in April 2024
Reviewed: April 14, 2024
Judith
AustraliaI would have like a kettle and some basic crockery and cutlery.
Friendly staff who were very helpful with all my little requests and queries. Fantastic location. So central. Very safe and quiet.
Stayed in April 2024
Reviewed: April 8, 2024
Ivett
Hungarythe room was a bit small and very basic. It was also a bit noisy and the bathroom was a bit small
The location was perfect, all main attractions within close distance. The staff was super helpful and the room was clean.
Stayed in April 2024
Reviewed: March 28, 2024
Charlene
MaltaTiny bathroom
Very central and hosts friendly and incredibly responsive.
Stayed in March 2024
Reviewed: March 18, 2024
Muriel
IndiaJust one thing, the walls are super thin! I could hear people from the next room in their washroom in the middle of the night which broke our sleep. I think some soundproofing would be great for the rooms :)
The location is superb! Well-connected to the metro, loads of cafés, restaurants and bars around. The staff were very kind and polite. The room was clean and had a huge comfy bed and a cute balcony too!
Stayed in February 2024
Reviewed: March 11, 2024
Yuehan
AustraliaExtremely small toilet that cannot move much. Loud at night downstairs as hotel opposite a nightclub.
Cheap price. Great size room with comfortable bed. Cleanup every day. Reception helps a lot. Got a kettle, booked us airport taxi and gave us bath plug etc. warm room with air-con, heater and balcony
Stayed in March 2024
Reviewed: February 26, 2024
David
United KingdomI was approached at the main entrance by an unknown man pretending to want a friendly conversation and fist bump - after midnight and just as I’d taken my wallet out to get the entrance key. So, the location means you might need to keep your wits if you’re out late.
This is a good little bed for the night in a central location with friendly staff. No bells and whistles but that’s reflected in the description and in the price.
Stayed in February 2024
Reviewed: February 8, 2024
Domenico
Italytoo small
Stayed in January 2024
Reviewed: January 29, 2024
Emily
United KingdomThe room and especially shower were small. It would have been good to be provided with a coffee machine or kettle in the room. A Breakfast option would have been good as well.
The location was great. The room was clean.
Stayed in January 2024
Reviewed: January 25, 2024
Carolina
PortugalThe room was very small
Very Nice staff and great location
Stayed in January 2024
Reviewed: January 15, 2024
Sandra
United KingdomWe would’ve appreciated being able to make a morning tea/coffee but the amenities to do that weren’t there, which was disappointing. Although a fridge was so we had very cold water available in the room. The night time entertainment was too noisy at times, but understood as location very central in the nightlife, so although great bed not able to relax until one night 3am! In order to get a good nights sleep. A little more sound proofed windows would’ve been appreciated.
Location is great. Easy to find and easy to travel around Madrid. In the heart of the City which was lovely. The bed was wonderful. Changing the bed sheets after the second night was appreciated as that doesn’t usually happen for a short stay of 4 nights. Lovely staff, polite and friendly.
Stayed in January 2024
Reviewed: January 1, 2024
Esther
SpainA kettle and tea/coffee facilities would have been great
The location is excellent. Lots of tapas bars in same street
Stayed in December 2023
Reviewed: December 28, 2023
Sushanti
IrelandWalls are too thin. There were some guest walking and talking in the he hallways after midnight and you could hear them through the wall. We also heard guest staying next door snoring through the walls. So they are thin.
Close to the center. Easy to get to the metro. Walking distance to multiple restaurants and cafes.
Stayed in December 2023
Reviewed: December 15, 2023
Michelle
United States of AmericaRooms were a little small ( it was our 2dt time booking a hostel, maybe this is normal
Location is fantastic It was our 1st time booking a hostel, the room was smaller than expected. Staff was very friendly and helpful
Stayed in December 2023
Reviewed: December 11, 2023
Htimea
HungaryThe bathroom is really small, the bathtub is a special, extra small one, but it was not an issue for us (being small). The walls are extremely thin, we could hear the neighbors living their lives, day and night, which is a strange experience. The heating needed to be complemented with the AC, which was also quite noisy (such as the fridge), but at least the room was really warm. So the room was not quiet at all, but all in all we still liked the hostal and would consider staying here again -- depending on the prices and availabilities of other options.
It's a very central accommodation with kind staff and nice and neat rooms. We received a room that was facing the street with the sun shining in (whenever it was not raining), the bed was comfortable, there were sufficient space for our luggage etc. It was quite pleasant.
Stayed in December 2023
Reviewed: December 7, 2023
Mihnea
RomaniaSoundproofing from interior, outside noise is actually negligible (except maybe for Saturday evening) A kettle would have been great and also some plates and minimal cutlery. Alternatively maybe some common kitchen area would have been desirable A bit too expensive for a hostal, but maybe we overlapped with some high demand period
Ideal location, in the very heart of Madrid, Sol is right around the corner Rooms are clean, staff is friendly and responsive Bathrooms are small as stated in other reviews but no deal breaker if you're average sized
Stayed in December 2023
Reviewed: December 3, 2023
Alona
UkraineVery poor soundproof unfortunately
Nice location, nice service and comfy bed
Stayed in November 2023
Reviewed: December 2, 2023
Edgar
MexicoHard bed and no water to drink
Location and staff
Stayed in November 2023
Reviewed: November 24, 2023
Claudia
United States of AmericaLocation
Stayed in November 2023
Reviewed: November 22, 2023
Ani
ArmeniaThe bathroom was tiny, but it was ok for us.
The Hotel has great location just in the heart of the city, 2 minutes walk away from Piazza del Sol. The staff was very friendly and helpful. For the price we have paid for our stay, this is just an incredible option. Will definitely stay here again! Thank you
Stayed in November 2023
Reviewed: November 20, 2023
Tatiana
PortugalThe bathroom is too small and unfortunately people were very noisy slam doors during the night.
Great location, fair price and the size of the room was good
Stayed in November 2023
Reviewed: November 17, 2023
Amr
EgyptA bit expensive but can be justified with the perfect location
In the heart of the city. Room was big compared to other places.
Stayed in October 2023
Reviewed: November 13, 2023
Natalia
Puerto RicoExcellent location
Stayed in November 2023
Amsterdam, Netherlands
Pamplona, Spain
Budapest, Hungary
Brisbane, Australia
Eastbourne, UK
Marathokampos, Greece
Kirov, Russia
Rosebud, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content