The service at rooftop bar (outside the breakfast time) is slow. The service staff are fine with a single exception. Once of the waitresses was discriminating. We didn't complain about her because it wasn't worth our time. The 3rd floor rooms are below the rooftop bar. The bar is very crowded from evenings to midnights and you'll hear constant squeaky noise of moving furniture, loud laughs and drunk folks singing nonsense. The rooms are also right next to an old church that uses an old massive bell to announce time from early morning to late night. So if you're a light sleeper or have a kid with you, the location or at least the 3rd floor might not be the best option. The hotel rules recommend quite time from midnight officially which is not ideal for people who need quite time during nights.

We had a "Superior Triple Room" in this place. The cleanliness of the place is great. They kindly clean every day and do a great job at it too. Breakfasts at the rooftop bar was included. The breakfast has enough variety of fruit, drinks, coffee, pastry and snacks/meat. The view of the mountain and the castle atop it is amazing. The reception is friendly and helpful. They communicate using WhatsApp and quickly respond. The hotel location is ideal. Walking distance away from the city center, the old town, many attractions, the beach and many restaurants.

Stayed in May 2024

Ni view from window, breakfast

Staff lovely, rooftop bar.

Stayed in May 2024

all good

breakfast very good

Stayed in April 2024

Our stay at this well-located property was a delight. Its central position made exploring the city easy and enjoyable. The rooms were clean, and the breakfast was delicious, with a variety of choices that changed regularly. The highlight was the stunning view from the breakfast area on the top floor, making every morning special. We appreciated the practical amenities such as luggage storage available both before check-in and after check-out, and the communal showers and toilets on the ground floor were perfect for freshening up after a day out. The staff were friendly and always ready to help, adding to the overall positive experience of our stay. Although the property is in a busy area and soundproofing is minimal, the noise level was manageable and did not detract significantly from our comfort. Overall, we highly recommend this accommodation for anyone looking for a convenient and comfortable stay in the heart of the city.

Stayed in March 2024

The room was far too big for me but I wanted a fridge & somewhere to possibly cook as I was travelling on my own & find eating out in the evening quite daunting. This meant that I had to book an apartment so it had another room with twin beds (unused) and the dining area was also the kitchen so the TV was situated there. I prefer the TV in the bedroom as I can relax on the bed in the evening & watch something while I have a beer. In hindsight I should have just booked a double room but you simply don't know how the rooms are laid out until you get there. The staff on reception were really rude, sadly which spoilt my trip. The person I met on arrival (and another lady I had a very brief conversation with the day before I left) were both lovely but the others were either cold, standoffish or downright rude. I was tutted & sighed at by one in particular when I came down to ask what time the rooms were generally cleaned as I had come back mid-afternoon to mine not having been cleaned (whereas the day before it was done in the morning). I asked really nicely as I am a typical Brit when it comes to manners. He sighed & asked for my room number but I couldn't remember exactly as it was made up of both letters & numbers. at that point he tutted & I apologised, I simply explaining that I just needed some fresh towels, rather than the room cleaned. He made me feel like I was being a nuisance & I went away feeling really rubbish. Not good customer service at all when you are made to feel bad just for asking a question politely.

The location was fabulous as it right next to the Basilica Santa Maria and the MACA. The rooftop was stunning & I enjoyed sitting up there when I wanted to relax & read my book in a sunny spot with a gorgeous view of Santa Barbara Castle. The bed was so comfy & I slept well (also helped by the fact I walked miles, exploring the city & all the delights Alicante had to offer!

Stayed in April 2024

Nothing

Central location spotlessly clean room types to suit all rooftop is great staff really good

Stayed in March 2024

Roof top ima posebnu car

Stayed in April 2024

The big disadvantage is that the walls and doors are not soundproofed. You can literally hear everything. Additionally, behind the wall of my room there was a laundry room (?) where late at night there were noises that disturbed my sleep.

Hotel is located near to the most of area Fiona nad also a few mins walk from the beach. Hotel rooms are spacious and clean.

Stayed in March 2024

No where to chill out, balcony too small to sit out and roof top was bar /restaurant which could be very busy.

Excellent location for exploring. Lots to see in walking distance

Stayed in April 2024

The rooms are not soundproof. I my room was right under the rooftop restaurant so I could hear a lot of noise.

Great location and room condition.

Stayed in March 2024

No soundproofing at all, could hear sewage water running down with every wc flush, people at the stairs at night, noise from street was bearable.

Very comfortable beds and great shower facilities. Also, the property is steps away from restaurants and sights.

Stayed in April 2024

Got a little bit noisy with it being next to the cathedral and the bells ringing, but that just being picky. It was good overall.

Clean and tidy. Great location in the middle of everything you need but not busy at the same time. Roof top bar was very nice.

Stayed in April 2024

Paid parking, parking not in same building (around 150 m away) and they didn't provide a key so every time we needed to get the car in/out we had to go through the reception. No double bad in the room (two single beds).

Location is great

Stayed in March 2024

WARNING!!! Non-transparent approach! Check twice!!! Info about window-view (inner backyard) ONLY IN ROOM EQUIPMENT!!! Not in description!!! ON FIRST PICTURES (ON SPECIFIC, CHOSEN ALREADY ROOM) are pictures from normal, „civilized”;-) room… it can lead to misunderstanding!!! Not 100% fair. I had chana to change room with additional cost.

Breakfast, location, roof top bar/breakfast

Stayed in March 2024

Rooftop too dark to eat at nught

Stayed in March 2024

No safe

Location

Stayed in March 2024

Chicken nuggets!

Great location and price, lovely staff.

Stayed in March 2024

Breakfast

Location

Stayed in March 2024

The pillows,

The friendly staff,clean rooms ,loved the roof terrace.

Stayed in March 2024

More staff on the roof top bar, waiting time to be served was not acceptable. Understandably it was Spanish Father’s Day, so extra staff should have been available, only one person serving and making lots of drinks. The staff were rushed off their feet and apologised. A little disappointing.

Location exceptional, didn’t have breakfast

Stayed in March 2024

Very good breakfast, continental with spanish food. Very helpfull staff, help do park the car in very small carpark, oder taxi and no problem to have picknig bag instead of breakfast (very early fly). Nice place for open restaurant.

Stayed in March 2024

The room was not very will isolated against noise from neighbours

Nice room / friendly staff / perfect location near Castle and city centre

Stayed in February 2024

Location , Roof top terrace , very friendly staff

Stayed in February 2024

Lack of parking places.

Perfect breakfast and central location.

Stayed in December 2023