The internate and the staff are open to the customers

The location is very nice but the staff at the reception needs to improve their hospitality and the internate is very poor ,needs to improve it

Stayed in May 2024

There was a smell in the room, maybe due to water, maybe something else but the room could not get fresh air.

The beds and pillows were comfortable, enough room for luggages.

Stayed in April 2024

The bed it bit narrow, even it is soft.

It is really cheap with good value for money, also the location is really good I can access many attractions of Madrid. The breakfast was really tasty as well.

Stayed in March 2024

All was fantastic, The free breakfast was amazing 🤩 And everything are so clean and neat, The price was very good I will definitely come over and over again

Stayed in March 2024

Sticky mattresses and pillows Small beds Ban conditioning

Price

Stayed in April 2024

.

Great

Stayed in April 2024

Didn’t have Air condition they didn’t have towels didn’t have soap and shampoo. Bathroom didn’t have black cars like us force. My package is not working one of the windows handle broke didn’t open Night Shift have attitude. breakfast is not good.

Stayed in April 2024

The location was prime

Stayed in March 2024

The male staff is really not helping the guest and giving wrong information. We ask if there is a luggage storage in the Atocha train station and he said yes. He is not allowing us to store our luggage their after our check out even if we are willing to pay and they have lots of storage luggage available. Like I only need to store my luggage for 3 hours but he is insisting we can't keep it there so it become so much of a hassle for us. Will not recommend this hostel with my friends.

The location is great as it is in the city center. the room has its own toilet and its very spacious. they have elevator also so its easier especially if you have luggage with you.

Stayed in February 2024

Long checkin lines

Staff and location

Stayed in February 2024

It was very close to everything, the stuff was very nice

Stayed in February 2024

Breakfast was white toast, watered down juice, weak coffee.

Stayed in October 2023

If all you need is a bed to sleep on, this place is enough. The beds are all stacked together in a really small space. The locker is only enough for a backpack (and you'll need to bring your own lock.) The bathroom had nothing except some hand soap next to the sink. The shower stall didn't even have a little stand to put your soap/shampoo on. No towels. No hooks on the door for your clothes, you'll just have to keep it on the closed toilet seat or something.

It's in a very central location. There was a private bathroom for just the six people in the room, and it was fairly clean. Breakfast was included.

Stayed in December 2023

No soap in the shower. The card did not work to get in the hostel.

Stayed in December 2023

The instructions from the personnel could be more full.

Location is very good, the breakfast is good if you're a sweettooth. The room was quiet and had fresh air.

Stayed in November 2023

I visited Madrid during winter time and the hotel would turn off the heater at 2am. We were freezing all night because the heater stopped working. The internet is really really bad, poor. We pretty much had no internet. We actually connected to El Corte Ingles wifi (local retail store across the street) because the wifi from the hotel only works downstairs at the front desk. The breakfast is included, however, it was just coffee and a few slices of bread, that’s it. The elevator is in terrible condition, staff not really helpful or friendly. The rooms are not very clean or tidy.

The ONLY thing that I really liked about this place is the location, that’s it. Great location! 5 min walk from Gran Via metro station, a few blocks away from Puerta del Sol. Great commercial area (really noisy though!)

Stayed in December 2023

Broken equipment

Stayed in November 2023

small room and door was tight when it will close.

Near to the tourist spots and stores.

Stayed in November 2023

A door to the room makes a lot of noise. My bad was making noise. Some power outlets are broken or/and far away from the bed. The elevator in the building wasn't working for some time. Somehow, some sections of the heat were cold.

Included breakfast. Location. Clean. Heating in the room.

Stayed in October 2023

It’s a really huge hostel, so there’s always some people arriving and departing on the reception, thus the queues upon arrival. And still there’s barely any common area so it’s not a best place to socialize, except your roommates. After check-out baggage storage for 5€.

Amazing location, friendly stuff. I think it’s not that bad as it seems form the reviews, the rooms are very simple but at least each (my room was just 2 bunk beds) has its own bathroom.

Stayed in October 2023

The room are very small and be there in 6 people with all the luggages is very uncomfortable

The position of this hostel is absolutely great! And the staff is kind and help you for everything.

Stayed in October 2023

Too loudly because of city center

Location, breakfast is much better than in Chueca

Stayed in October 2023

The receptionist doesn’t know English they cannot help us!

I love the location. Is this located this center and you can walk all around to Madrid

Stayed in October 2023

THERE WAS ACTUALLY A QUE UPON ARRIVAL! I had seen it in the reviews and didn’t think it would be a problem. I showed up 20 minutes before 14 and there was a line down the entry hallway. It took me 45 minutes to check in. Not the staffs fault at all, the staff was veryyy kind and explained that the system was slow, but if I wouldn’t needed to make a tour or something I would’ve been screwed! There is also limited locker storage after check out. The bedroom I was in was extremely cramped with hardly any room to squeeze past each other.

The staff was SO helpful and kind! The private bathroom was spacious. The location was great!

Stayed in September 2023