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Reviews of Hotel Ortuella This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Poligono Granada, 1, 48530 Ortuella, Spain

#1 of 2 hotels in Ortuella

Guests' Choice

Review Score

Based on 135 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.5

  • Location

    7.2

  • Facilities

    8.0

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.8

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 21, 2024

    9.0
    Perfect for getting to the Bilbao ferry. Although we did not eat in the restaurant, the menu looked very good.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Easy to find. Spotlessly clean. Staff friendly and helpful.

    Stayed in April 2024

  • Reviewed: March 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    The restaurant was closed the evening of my stay

    The place is convenient, and the personnel is very friendly. Room are really big, bathroom is very nice with Italian style shower

    Stayed in February 2024

  • Reviewed: December 31, 2023

    7.0
    TV doesn’t connect to wifi
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smart tv couldn’t connect to wifi so you can’t see Netflix or any of the other platforms

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    Pleasant stay. Staff excels by friendliness and helpful information
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    A bit away from any convenient stores or restaurants

    Some walking to the next train station that takes you to the city center. Very pleasant ride. Hotel is situated in a clean and safe area.

    Stayed in December 2023

  • Reviewed: October 29, 2023

    9.0
    Close to port.
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel was very friendly and within easy access of the port for an early morning ferry.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    A satisfactory stay for a hotel whilst travelling.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    A bit remote and situated alongside a oil depot

    Very hospitable staff.

    Stayed in October 2023

  • Reviewed: October 12, 2023

    8.0
    Hotel Ortuella
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Unfortunately their Restaurant was closed for renovations when we stayed.

    Located only 15 mins from Ferry port in Bilbao. Underground hotel parking and street parking. Very friendly and helpful staff.

    Stayed in October 2023

  • Reviewed: October 6, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant on site was closed this was not advised before booking

    Secure parking for motorcycle

    Stayed in October 2023

  • Reviewed: October 4, 2023

    8.0
    Clean and convenient
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The café was closed. Luckily a café opposite was open so we were able to have breakfast there.

    Very handy for Bilbao ferry port. Strong WiFi. Clean budget hotel.

    Stayed in September 2023

  • Reviewed: September 28, 2023

    8.0
    great value for money and a comfortable clean room with easy parking close to bilbao port
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night

    restaurant was closed for renovation during my stay

    Stayed in September 2023

  • Reviewed: September 27, 2023

    9.0
    Very good value, service was good, and conveniently placed for the ferry.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Everything was fine.

    Location was near the ferry, which we required. Breakfast was very good. Parking available, which was required.

    Stayed in September 2023

  • Reviewed: September 13, 2023

    8.0
    Good value for money
    • Leisure trip
    • Travelers with friends
    • Double Room with Extra Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Nothing.

    Located away from the centre, near a train station. For tickets, our bank passes didn't work, and there was no possibility to pay cash. Luckily, the receptionist lent us a travel card to use, so put money on the card via the app. Worked perfectly. Room for 3 was large, clean and quiet.

    Stayed in September 2023

  • Reviewed: September 10, 2023

    8.0
    Perfect stop for ferry
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cafeteria closed at the weekend

    Clean, comfortable and secure parking.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Easy place to stay on Bilbao outskirts, basic but functional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No catering facilities.

    Really helpful staff, gave us a room to lock our bikes in. Easy to find and great value for money on the edge of Bilbao.

    Stayed in September 2023

  • Reviewed: August 29, 2023

    8.0
    Lovely staff, plenty of parking, quiet area, easy to access by car.
    • Leisure trip
    • Solo traveler
    • Double Room
    • Stayed 1 night

    A few ants were moving around the bathroom. Wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my data. I may have been very sleep-deprived and not looking, but couldn't see where the restaurant / breakfast would have been, had I been interested. Location meant there was no obvious restaurants nearby, looked like an industrial park.

    Staff confident in English, very helpful as I have no Spanish. Room was large and comfortable, and it was nice to have a walk-in shower. Parking available both outside and in an underground car park (very steep access though). Easy to get to from major motorways, and was less than 20mins drive to the port for the ferry the following morning. Staff very helpful at every point. Would stay again if using the Bilbao Port.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    8.0
    Good stopover for ferry the next morning.
    • Leisure trip
    • Family with young children
    • Double Room with Extra Bed
    • Stayed 1 night
    • Submitted from a mobile device

    No food available in the hotel or initially when we enquired in the nearby restaurant. Lady felt sorry for us and offered us chicken and potatoes which was very nice.

    Hotel room was spacious. Beds comfortable. Bathroom fabulous.

    Stayed in July 2023

  • Reviewed: August 17, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Is in an industrial zone

    It was ok. Clean,good parking

    Stayed in August 2023

  • Reviewed: August 6, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel is located in an industrial zone and our room overlooked a fuel depot. No on site catering facilities although a cafe was available in an adjacent building a short walk away for breakfast. The room had minimal facilities and the basic furniture was chipped in places and had cigarette burns.

    Convenient to a train station for easy travel into Bilbao. Secure underground parking.

    Stayed in August 2023

  • Reviewed: July 29, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Restaurant was closed, so no breakfast available on site

    Reception staff were extremely pleasant and helpful

    Stayed in July 2023

  • Reviewed: July 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    We couldn't get a taxi into the centre of Bilbao as there was no taxi for 5 people so we drove a few miles up to castro urdials for a walk round, sadly the hotel restaurant was not open as we had hoped and when we tried the restaurant next door for an evening meal we were told no, so had to have pizzas delivered instead which was not ideal. This did spoil our stay slightly.

    Good location for a stop the night before the ferry back home, very clean, friendly staff and comfortable.

    Stayed in July 2023

  • Reviewed: July 2, 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Hotel restaurant was closed, as was the one across the road. we had to make do with fruit and biscuit

    Stayed in June 2023

  • Reviewed: June 30, 2023

    9.0
    Nice Hotel
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Could have had a Kettle. Breakfast Cafe was closed.

    Location out of the mainstream, but Metro Station within 10 mins walk made up for this.

    Stayed in June 2023

  • Reviewed: June 29, 2023

    8.0
    convenient for the port, comfortable and clean, but the location is not great, although it’s a 15 minute walk to shops,
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Restaurant as closed.

    Room was very nice. Spacious and comfortable with a large bathroom. secure , underground parking for the motorcycles.

    Stayed in June 2023

  • Reviewed: June 21, 2023

    8.0
    Good for BilbO
    • Leisure trip
    • Solo traveler
    • Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    No cafe on site

    Overnight stAy close to Bilbao

    Stayed in June 2023

Showing 1 - 25

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