Carretera de Cádiz, km 221,5, 29630 Benalmádena, Spain
#27 of 28 hotels in Benalmádena
Guests' ChoiceBased on 157 hotel reviews
7.7Cleanliness
8.3
Comfort
8.1
Location
9.1
Facilities
7.9
Staff
9.0
Value for money
7.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 5, 2024
Mark
United KingdomNothing
Location and staff
Stayed in April 2024
Reviewed: April 14, 2024
Tabitha
United KingdomThat you had to pay for wifi but when I asked they said it wasn’t working at the moment ! The food was okay just needed more variety especially for kids and the lunches were a bit boring sometimes! Personally my tv in my room didn’t turn on at all
It was nice very close to the sea and the beach! Most of the staff was friendly and lovely!
Stayed in April 2024
Reviewed: October 18, 2023
Colette
United KingdomHad to pay for safe in room and pool towels. No ball games or inflatables allowed in pool.
Excellent location. Friendly staff. Very clean. Good selection of food.
Stayed in October 2023
Reviewed: October 16, 2023
Keeptours
RomaniaCommunication is very bad in the hotel. We only had one night, October 14/15, and the hotel closed on October 15. Nobody communicated anything to us. we left the luggage at the luggage room, we announced that we were coming at 4 p.m. but we arrived at 3 p.m. and brought some more shopping, I even asked for permission at the reception and he told me to take them to the luggage room. I returned to the hotel at 19 and everything was closed, the doors were barricaded with wooden panels. I was lucky that someone from the nearby terrace called someone and a gentleman appeared at one of the hotel's balconies and after an hour he opened the door for us and we retrieved our luggage (we also had our documents here). It is not normal not to put a notice at the reception or in the luggage room, or at least to have been told, today the hotel closes permanently.
I don't know if I liked something. The all-inclusive drinks were only available from the dispenser and were actually chemical, full of dyes, the alternative was only water. Let's say that the food was ok, it was within the number of air stars, the room was clean. The view at sunrise, on the other hand, was exceptional.
Stayed in October 2023
Reviewed: October 15, 2023
John
United KingdomExcellent location staff very friendly and helpful
Stayed in October 2023
Reviewed: October 14, 2023
Stuart
United KingdomMy single room was dated and in need of an upgrade.
Friendly staff. Good pool and nice food.
Stayed in October 2023
Reviewed: October 11, 2023
Jenny
JerseyFood was never hot, and had nearly run out unless you went right at the beginning of service, which was a little early for us
Location was good for meals, we eat outside every day, Drinks at meal times always assessable
Stayed in October 2023
Reviewed: September 22, 2023
Sophia
United KingdomOur room had loads of ants and food wasn’t very good. Not many options always the same thing
The pool area and quick bar service
Stayed in September 2023
Reviewed: September 10, 2023
Barry
United KingdomLooking for sunbeds
Very clean , lovely views , friendly staff , great location.
Stayed in August 2023
Reviewed: August 20, 2023
Sandra
United KingdomLittle variety with meals but good quality food
Staff was great. Very hard workers, kind and always with a smile.
Stayed in August 2023
Reviewed: July 18, 2023
Ann
United KingdomPlastic cups all times Staff need to be more aware of ‘cleaning up’ More cleanliness needed in dining room/bar area
Good location Good pool/area Lovely receptionist Victoria
Stayed in July 2023
Reviewed: June 26, 2023
Jake
United KingdomGreat location, food average, clean, pool nice and activities good!
Stayed in May 2023
Reviewed: May 10, 2023
Katie
United Kingdomthe food let the hotel down :(. we were all inclusive and we made use of the pool bar drinks and ice creams throughout the day but the food wasn’t great. burgers and hotdogs available during snack times but we’re not always cooked properly. Same with the chips… during meal times in the restaurant, the food choice was limited and I struggled to find something I liked. I’d often end up with a bread roll :(. the food was often cold or barely warm too.
stayed here for my hen do for 3 nights. beautiful location, beach, promenade, bars and restaurants all 2 min walk away. very clean hotel and staff were lovely. pool and terrace area were great with sun beds always available. lots of entertainment to get involved in if you wanted to.
Stayed in May 2023
Reviewed: May 1, 2023
Gillian
United KingdomFood great , though sometimes a tad cool.
Friendly staff, great location. Hotel make alot of effort to keep customers happy.
Stayed in April 2023
Reviewed: April 30, 2023
Deborah
United KingdomThe only downside for us was not being able to keep the room on as we had a late flight, and there was no room available to shower and change as they were fully booked. I believe a hotel of this size should have access to this facility and should keep this in mind.
Had a fantastic time here, the entertainment team and all staff were amazing, definitely a place to take kids. It was spotless, clean towels and beds made daily.The restaurant brekki was brilliant, and the other meals were good though cold at times, but a microwave was available. The bar snacks def need improvement, location is perfect, right beside the beach, supermarket, and a stroll to the marina. Would definitely go back.
Stayed in April 2023
Reviewed: April 27, 2023
Jill
United Kingdomnothing
the location was great
Stayed in April 2023
Reviewed: April 24, 2023
Lauren
United KingdomOnly 2 plug outlets in the living area, only one of which being near the bed.. other one was was under the table so none of.our charging cables would reach apart from if you left it on the floor. Was a wide variety of food however was normally always cold and on one occasion I had raw chicken. Cups that drinks are served in throughout the day/night are tiny and I know it's because it's all inclusive but often caused queues at the bar as you were up often even just for soft drinks..
Hotel was very well located right on the beach front. We had a side sea view so our view was brilliant.. staff were very friendly and helpful. Hotel and rooms were always very clean, we were only there 4 days and had someone in everyday to clean our room. The shower we had in our room was amazing!
Stayed in April 2023
Reviewed: April 23, 2023
Kevin
United KingdomSunburn
Beer
Stayed in April 2023
Reviewed: October 27, 2022
Sharon
United KingdomFood only Luke warm
Fabulous.
Stayed in October 2022
Reviewed: October 16, 2022
Shelley
United Kingdomcleanliness food variety lovely staff throughout the hotel location
Stayed in October 2022
Reviewed: October 15, 2022
Anette
NorwayOur room was on the 3rd floor above the bar and could not keep the balcony door open because almost all guests smoked right outside the bar area. Found it a bit strange that hotel staff kept serving alcohol to a British guy that was shouting loudly already at dinner time in the restaurant. He also kept us awake until 2am being a complete idiot shouting and laughing extremely loud in the bar area, without any staff reacting to it.
Loved the large swimmingpool! Friendly staff and cleaning every day. Food was very good too.
Stayed in October 2022
Reviewed: October 9, 2022
Darren
United Kingdomfood quality not great.
location excellent & cleanliness excellent
Stayed in October 2022
Reviewed: October 8, 2022
Jennifer
United KingdomFood was a bit the same after being there over week.
The entertainment team that worked round the pool and run the mini club were excellent very good with my daughter she loved the loved them.
Stayed in October 2022
Reviewed: October 4, 2022
Beatrice
United KingdomI didn't like the food everyone felt the same would put me and my friends 2 other couples coming back , they have been coming also for several years .You really need to look at the menu my whole time at Palia la Roca I eat salad and deserts .we had to go out to eat a proper meal .If the hotel would give people a choice . bed breakfast .then we could eat out .as we do love the hotel but not sure about next year .
This was my 3rd time coming to Palia la Roca ,we enjoy the hotel and staff .The area of the hotel is very good plenty of shops and buses to take us to other places .
Stayed in September 2022
Byron Bay, Australia
Ahmedabad, India
Budva, Montenegro
Burlington, USA
Cartagena de Indias, Colombia
Helsinki, Finland
Istanbul, Turkey
Trogir, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content