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Reviews of Hotel Best San Diego This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Penedes, 23-27, 43840 Salou, Spain

#35 of 62 hotels in Salou

Guests' Choice

Review Score

Based on 111 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    6.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 17, 2024

    9.0
    Perfect weeks getaway
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 7 nights
    • Submitted from a mobile device

    Might sound picky but a few sauces for salads and food as mostly quite dry meal choices.

    The value for money is incredible for what we paid. Nice range of food and location was perfect. Staff were excellent and helpful - especially David on the bar who is a legend.

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    What a great holiday we had thanks the great treatment we recieved from Hotel Best Santiago,Salou
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 10 nights

    The lifts were so slow

    This Hotel is one of the best I have been in,I have no negative comments to make,the standard of cleanliness is exceptional,and was great value for money

    Stayed in April 2024

  • Reviewed: April 9, 2024

    7.0
    Out of main season, cheap relaxing break.
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 7 nights

    Pool and entertainment area inside small for size of hotel. Some of the breakfast wasn’t presented nice, bacon and eggs floating in grease all piled on top of each other. Cold, wedge like blocks of potato. Tomatoes cooked whole and squashed, lost taste. Omelettes were sticky in mouth, made using ready made up mixture, may contain water. Burgers, pork and fish most nights. Need more chicken dishes.in my opinion, based on other hotels I’ve stayed in rating should be a 3 star, not 4.

    Location to favourite beaches and bar/restaurant. Room was comfortable for 2 adults. Free safe. Free drink in fridge. Rooms clean. Black lit curtains worked well.

    Stayed in April 2024

  • Reviewed: September 1, 2023

    7.0
    Staff and facilitate were fantastic however location and food brought down our score
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Surrounding area was not very appealing, dinner was not great as no food went together, it was a lot of random food.

    Cleanliness, staff were very energetic and kind,

    Stayed in September 2023

  • Reviewed: August 13, 2023

    7.0
    Ok
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast was terrible, food was cold. Staff at bar very unfriendly and most days no food available - cheese and ham toasties and chips were the only options even though we seen others with pizza and burgers.

    Location was good, short walk to main area and beach

    Stayed in August 2023

  • Reviewed: July 9, 2023

    8.0
    Had a really nice week, thank you to all the team at the hotel for making it a very pleasant stay!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    It’s not really a dislike as such, all I would say is, there should be more food and drinks that’s should be free for the all inclusive at the snack bar, although the options where ok, needs to be more. Also, there needs to be a clear menu for drinks and food that is available for the all inclusive.

    Very clean, great staff, good location

    Stayed in July 2023

  • Reviewed: July 7, 2023

    7.0
    Good hotel as a base to visit Port Aventura theme parks.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Quite noisy at times on an evening. Pool area was crowded.

    The half board buffet was very good with many choices. Very friendly staff and good service. Good location as a base for PortAventura theme park and water park with a car only a 10 mins drive. Parking at the hotel was restricted but there was a very good open air car park only 5 mins walk away which cost 4 euros for 24 hours.

    Stayed in July 2023

  • Reviewed: June 29, 2023

    8.0
    Excellent hotel and perfect location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing really although quite alot of kids football teams use this hotel but not an issue.

    Firstly from reading some reviews I was a dubious about the hotel but as far as I was concerned there was absolutely nothing to complain about. Always plenty of food that I would eat and I am fussy, all the staff were very pleasant. Location was excellent only a few mins walk to the main strip Would definitely recommend this hotel.

    Stayed in June 2023

  • Reviewed: June 6, 2023

    8.0
    Very enjoyable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 7 nights
    • Submitted from a mobile device

    RestaurantOpened at seven which was a bit late for the kids

    GoodLocation and very clean

    Stayed in June 2023

  • Reviewed: June 5, 2023

    8.0
    it was better last year. healthier foods and solution for the mosquitoes and hot weather please
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    AC only works from the 15th of June. it is already hot around 10-11 pm to fall asleep. we had to leave the window opened and the amount of mosquitoes were incredible. we couldn’t sleep for two days. my partner had 6 bites only on the back. the half of the food options are unhealthy.

    location

    Stayed in June 2023

  • Reviewed: October 7, 2022

    8.0
    Always love salou and sandiago and keep coming back x
    • Leisure trip
    • Couple
    • Double Room (2 Adults + 1 Child)
    • Stayed 14 nights
    • Submitted from a mobile device

    Staff friendly cleaners did a great job food was good room a nice size good location x

    Stayed in October 2022

  • Reviewed: October 5, 2022

    8.0
    Pleasant stay
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The receptionists were friendly and helpful. The room was clean and provided welcome drink, nice shower, the balcony facing the swimming pool is refreshing. Good location, walking distance to the beach, the shopping arcade and the bus stop to Barcelona.

    Stayed in October 2022

  • Reviewed: September 28, 2022

    8.0
    Best San Diego gives you exactly what you expect for what you pay and you will definitely enjoy it.
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 9 nights

    The pool could have been cleaner. The evening entertainment could be better. The balcony lights turn off ~10pm, which is around the same time the entertainment starts leaving you sitting in the dark. Glasses should be available in the evening next to the self-service area rather than plastic / paper cups. Leaving guests to set up sun loungers leads to a cluttered and poorly laid out pool area.

    The décor the hotel have is very modern and inviting. The room is big enough (for 2 people) and the shower is great. The self-service beer, sangria and soft drinks are a great idea for the pool bar. The restaurant has plenty of choice for all meals.

    Stayed in September 2022

  • Reviewed: September 27, 2022

    9.0
    September weekend.
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    Cooked breakfast was awful, cold beans cold eggs bacon looked awful all greasy and, according to my friend, tasted as it looked! On the plus side cereals were ok plenty of fresh fruit and a good choice of bread for toast.

    The price was good. Staff were very helpful. Location was good, central but quite a walk from the beach. Room was adequate and was cleaned everyday with fresh towels.

    Stayed in September 2022

  • Reviewed: September 24, 2022

    7.0
    Family
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Small pool

    Clean and modern.

    Stayed in August 2022

  • Reviewed: September 20, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    It’s just something small, we weren’t a fan of the pillows in the room. They were one very long one, not seperate.

    Great place with exactly what you need. Close to eateries and shops. Staff were brilliant and very helpful.

    Stayed in September 2022

  • Reviewed: September 15, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 9 nights
    • Submitted from a mobile device

    We want full board and was nice to have different variety of foods. Staff friendly and location prefect

    Stayed in September 2022

  • Reviewed: August 30, 2022

    8.0
    Perfect location and a good price
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 6 nights
    • Submitted from a mobile device

    Cutlery, dishes and so should be more carefuly cleaned for the clients on the restaurant.

    Confortable facilities. Perfect location in Salou. Kind staff. Good food.

    Stayed in August 2022

  • Reviewed: August 27, 2022

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Twin Room (3 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    Some of the receptionists were s bit rude to us

    Location

    Stayed in August 2022

  • Reviewed: August 12, 2022

    8.0
    Excellent
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults + 2 Child )
    • Stayed 6 nights

    reduce the volume of music around the pool.

    Location, room, breakfast & dinner, personnel. Really a holiday atmosphere

    Stayed in August 2022

  • Reviewed: August 11, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 5 nights
    • Submitted from a mobile device

    The pool is really small for the amount of guests. The food only catered for people who eat lots of fish or fatty meat.

    staff are amazing!! it’s clean and the rooms are comfortable.

    Stayed in August 2022

  • Reviewed: August 6, 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Double Room (2 Adults + 1 Child)
    • Stayed 6 nights
    • Submitted from a mobile device

    We were in 2017, 2018. We expected the same service. But no.... (. So, in 2022. The cleaning lady: she entered the room immediately with a knock on the door, did not wait for an answer. Once she enter while I changing clothes. This happened more than once. It was very unexpected and embarrassed me. After asking me to return with cleaning the room after 5 minutes, so that we could get dressed and leave it, the room was left uncleaned. We returned in the evening to a dirty room with wet towels on the bathroom floor. This happened three times. Swimming pool: there are a lot of people. In the morning the water becomes cloudy and dirty. There is no requirement to take a shower before entering the pool, all people's sweat, sunscreen and dirt is in it. Restaurant: the waiters are arrogant. I had to ask several waiters every evening to wait for us to take the order (and this is for money, not all inclusive). One evening was ruined: I ask to every waiter to take the order, everyone answered that they were busy and would come later. None of them came up. After 20 minutes, when we had already eaten and the child was asking for a drink, I had to contact the restaurant reception so that they would still bring us drinks. Only this step helped. But the dinner was ruined, no one apologized to my family. I was smiled and friendly with the waiters, in response they showed arrogance and poker face, tried to get off as soon as possible. They don’t know the menu, English no well and don’t understand wines: we asked for peach juice - brought pineapple, asked for dry wine - the guy brought semi-sweet and said that he didn’t know which of the wines they had was dry. For me, accommodation on the 5th floor was of fundamental importance, which I informed the hotel about a month in advance in a letter when booking. I received a confirmation that the application was accepted.

    The hotel is clean enough, close to the sea, a fun animation program, a good and tasty dinner - respect to the chefs! Friendly managers at the reception. Comfortable beds and mattresses.

    Stayed in August 2022

  • Reviewed: July 27, 2022

    9.0
    I felt satisfied with the hotel.
    • Leisure trip
    • Group
    • Twin Room (2 Adults)
    • Stayed 4 nights

    Pools close too early :(

    Breakfest & Dinner were amazing!!!

    Stayed in July 2022

  • Reviewed: July 24, 2022

    8.0
    lovely
    • Leisure trip
    • Travelers with friends
    • Twin Room (2 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    pool not open until 10am and closes at 7pm sharp

    central

    Stayed in July 2022

Showing 1 - 25

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