Difficult to find entrance in car. Did research streetview prior to arrival so knew where it was, and not to approach railway line side as others had done. Train noise didn't bother me, bed was comfortable and slept well. Some staff surly, others lovely. Check lift stops on your floor as it didn't stop at ours, we have no mobility problems so ok for us, but might be difficult for some

Location for ferry fantastic. Stunning building (but zero original features inside).

Stayed in May 2024

On arrival the receptionist was very slow. Told us there was no bar, and there was!

Breakfast was great. Plenty of choice. Good timing as we needed to leave early. The evening meal was absolutely superb. Very enjoyable time in the restaurant.

Stayed in April 2024

Interior is 1970 circa

Location , looks like a palace from the outside

Stayed in April 2024

The room was large and clean. Our dog was welcomed and she was given a doggy package of food, a bowl and doggy bag. I would recommend this hotel.

Stayed in April 2024

restaurant not open, charge for car park.

view stairs

Stayed in March 2024

The price is little bit high

Hotel location, Cleaning Wifi

Stayed in March 2024

Room lighting is poor. Very dark.

Imposing location overlooking the harbour. Very helpful, friendly and relaxed staff. Spacious gym with bikes. Breakfast good quality and lots of choice.

Stayed in January 2024

Had to carry luggage up and down the stairs at the entrance. No ramp, no help.

View, building architecture, personnel.

Stayed in October 2023

Bar hours

meeted our needs

Stayed in October 2023

Right next to the train tracks.

The location for us was ok to get to the port the next morning..

Stayed in September 2023

Nothing

Very nice room with terrace on ground level which is a bonus when travelling with a dog. Excellent value dinner and good breakfast. Great location if travelling by ferry.

Stayed in October 2023

Lovely location, secure parking, v near ferry terminal

Stayed in October 2023

After 2 years since the hotels renovation it is starting to get a little tired and maintainance is getting neglected, even though it is a popular hotel.

the hotels location is perfect to visit the city or good for the ferry the outside space at the hotel is very good to relax in and enjoy the views

Stayed in October 2023

Evening choice of meal on Friday was too expensive

Breakfast and location good

Stayed in October 2023

slightly earlier breakfast option

early check-in friendly and professional staff restaraunt

Stayed in October 2023

The hotel is right next to a railway station. Our room looked on to it and we could hear the trains coming and going. The rooms have poor lighting. The breakfast was ok but not great. I tried the scrambled egg and bacon but it was cold even though it appeared to be in a heated unit.

Lovely building. Very clean with large comfortable room. Secure parking in underground garage.

Stayed in October 2023

Next door to noisy railway station- trains run in the night Had to sign document to agree to pay for any damage done by your pets - never had to do this before An extra €10 for each dog charged Offered room service but didn’t answer phone Underground parking spaces a bit tight

Nice hotel with modern clean rooms that are dog friendly - dog bowls provided with dog food, puppy pad and poop bags Secure parking 15 minutes drive to the Ferry port Excellent breakfast - lots of choice

Stayed in October 2023

We stayed at the hotel overnight because we were catching the ferry for Rosslare the next morning. We had driven for six hours to reach the hotel and we were tired and hungry. Unfortunately the restaurant was closed and there was no food or bar service available because a wedding was being held that day. Personally I have never heard of a four-star hotel that shuts down all their food and drink services to their guests just because of a wedding. Fortunately there were plenty of bars and restaurants in the vicinity. Prospective guests might want to check if the bar and restaurant will be open during their stay to avoid disappointment.

The hotel itself is pleasant and comfortable, everything was very clean and the staff were friendly. There are tea and coffee making facilities in the room - not often found in Spanish hotels. But perhaps the best feature of this hotel is its proximity to the ferry terminal which is literally 10 minutes away !

Stayed in October 2023

We used this hotel as we were catching the ferry the following day. we've used this hotel many times and everything about it is great. We are pleased as it has parking for our vehicle onsite

Stayed in September 2023

Restaurant food well below par.

Location. Handy for the Ferry Port. Secure parking.

Stayed in October 2023

The hotel was beautiful and our room had a glorious balcony overlooking the harbor, Getxo and the Vizcaya Bridge. I expected the area to be more industrial, but it really was a neighborhood (in addition to being industrial) and it was really fun to walk along the water and over to Getxo via the aerial bridge. We saw the beach, but didn't go. We wished we had had more time to relax and to explore. There was parking in the basement and it was only about 25 minutes to the airport. We weren't there for breakfast.

Stayed in October 2023

Hotel lacks atmosphere Restaurant lacks atmosphere Car parking costs 15 eu Sunday breakfast only started at 8 am The bathroom lighting is dreadful The bath is slippy and you need to step into it to shower.. difficult for older person

Good location for the Ferry port Let us check in early

Stayed in September 2023

Our view out of our two tiny, filthy dirty circular windows. Pigeon droppings and pigeon deterrent spikes. Service in the restaurant was extremely hurried, we were asked our choices within two minutes of being handed a menu.

Location, a 15 min walk to Portugalete, secure parking under the hotel. Good sized, clean and comfortable room. Very convenient stop off for the night if you are getting the ferry, the port is a ten minute drive. Very friendly and helpful reception staff. Food in the restaurant very good indeed.

Stayed in September 2023

Noisy train line outside bedroom window. Tea tray provided but no kettle or bottled water

Lovely traditional hotel

Stayed in September 2023