Nothing at all.

The hotel was luxurious and classy in a beautiful old Spanish style from the amazing restaurant courtyard to the rooms, simply gorgeous. The location was perfect, everything was on the doorstep, from the cathedral to the many good restaurants. We cannot fault this hotel in anyway. We found the staff were extremely friendly and very helpful, they could not do enough for us. The restaurant food was of a very high quality with staff that made the experience special.

Stayed in May 2024

Long way to the room and I’m not sure there’s an elevator to get to the room I was staying in

Great location and friendly staff

Stayed in May 2024

The reception staff was a little discourteous.

Great location, beautiful installation, excellent breakfast.

Stayed in May 2024

Nothing

The location is excellent, the hotel is very big, find your way to your room just like a maze.

Stayed in April 2024

Not the hotels issue but the restaurant did not open for dinner until 8.30pm and we were unable to find any earlier eating options nearby. We were very hungry due to our busy day sightseeing but just had to follow Spanish eating patterns.

We liked the ambiance of staying in a 16th Century Palace. The central courtyard dining area was beautiful. The hotel is directly opposite the Cathederal and close to one of the gates in the city wall. Reception staff were very helpful minding our bags. We enjoyed the sumptuous breakfast buffet.

Stayed in April 2024

Nothing

A real Palacio with amazing breakfast!

Stayed in March 2024

My son and I had to leave earlier than breakfast would be served in the morning, and the hotel staff was happy to give us bags or boxes to bring up to our room so we could eat before checking out. Additionally, the staff recommended a good restaurant for our dinner the previous evening.

Stayed in March 2024

I did not sign up for breakfast and it was too expensive to add.

Stayed in February 2024

Small cafe wasnt open much but wasnt a drama

Very pleasant old palace hotel, ideally located.

Stayed in January 2024

The only thing I didn't like was the cleanliness of the bathroom, the shower/bathtub area had mold! The handshower had a very short cable, it was difficult to take a shower comfortably there. The bathtub had some holes, which they tried to fix, but they were quite visible and I wouldn't want to take a bath there.

Location is perfect, right in the historical center, that's why we chose this hotel, seemed to be a very good value-price ratio. The interior of the hotel is amazing, a historical building altogether. I can also recommend the hotel restaurant, from breakfast 'til dinner perfect choice for all kinds of meals, very good quality food with reasonable price.

Stayed in January 2024

Location, clean, very affordable

Stayed in December 2023

We were in the attic space that was decorated well but was too warm.

Location and building excellent!

Stayed in January 2024

Beautifully restored building, friendly staff, good restaurant; spotless and comfortable rooms. Unbeatable location and excellent value. Thoroughly recommended.

Stayed in December 2023

The front desk staff were very helpful and accommodating with a couple of requests that we needed. The breakfast buffet was amazing with competent attentive staff. The room was clean with comfortable beds and quite large bathroom. all well furnished. Definitely recommend and would certainly choose that hotel when returning to Avila.

Stayed in November 2023

The waiter with the attitude.

Perfect location. Great facility. Just watch out for the older waiter...too much attitude.

Stayed in October 2023

Incredibly central and surprisingly upscale for the price. It was interesting to wander around as it’s an historic building. Shower was good and bed was comfortable. There was a sharp frost outside but it was warm enough in my room to walk around undressed.

Stayed in December 2023

Just keep it at least

Strategic

Stayed in November 2023

Everything fine.

Wonderful location and we were well looked after.

Stayed in November 2023

Location was perfect in the center of the old walled city just across from the cathedral and near shopping and the wall walk entrance. The front desk was very helpful and efficient and the support staff were courteous. The breakfast selection and service at the buffet was outstanding.

Stayed in November 2023

Staff were helpful, but a little impersonal at times. There was a water quality problem which lasted several hours during one day; this was not the fault of the hotel, but the management could have handled the situation a little better.

Our room was very comfortable and beautifully decorated, if just a little small; the bathroom was more spacious and had an excellent shower. General areas were spacious and welcoming, with a patio and an enormous breakfast room.

Stayed in September 2023

Walls are very thin and could hear next doors conversation and snoring!

Breakfast was excellent as was the location. The room was immaculate. Nice atmosphere

Stayed in November 2023

Ubicaion, patio central

Stayed in November 2023

Nothing.

Great bed. Wonderful location.

Stayed in November 2023

I do like a kettle in the room!

Fantastic everything was great!

Stayed in October 2023