They put us on the first floor ( 2nd in North America) but the section we were in had stairs so it was a bit more difficult for us to move our luggage. We were put at the back of the hotel which was a long distance from the front.

Location, friendly staff, good room!

Stayed in April 2024

Difficulty getting a meal at the property

Location

Stayed in April 2024

The weird bathroom set-up... The toilet. It was so crunched in a corner, that I had to sit sidewise to do my business. That was not optimal. (The bathroom in the lobby was very clean and nice, with a wee bit more leg room!)

The breakfast was excellent. The room clean and cozy, with a great bed. The bathroom was weird. It was very long. That was actually cool. For the rest, a great location, friendly staff, cool bar and a great experience in the spa!

Stayed in April 2024

The SPA service wasn’t available. I tried to call by phone as suggested. Then, since nobody was picking up the phone, I went to the Salon in person but they told me there was any availability for a beauty treatment at any time of the day

Great breakfast and central position

Stayed in April 2024

The secure parking is a good 5 mins walk from the hotel which clients should be aware of. The room was a little warm and hard to cool down. The rooms are arranged around a courtyard so some are a long walk away from the stairs, including ours. Normally not an issue but we were puzzled why they would give a couple with a dog a long walk to the outside. 🤷‍♀️

Good sized room for a couple and quite a large dog. Breakfast was good. They had secure parking.

Stayed in April 2024

Nothing. Everything was great.

This hotel is an absolute delight. It exudes 'Frenchness' with its cloth wallpapers and Michelin-star restaurant (which we highly recommend!) I have stayed four times now and it never disappoints. Add in super helpful staff and a great breakfast, there's nothing to complain about.

Stayed in March 2024

Atmosphere and fine dining

Stayed in February 2024

All great, yellow decor not my thing!

Central location, friendliness of staff, clean, safe, smart, secure parking.

Stayed in February 2024

Parfait.

The breakfast was sublime

Stayed in February 2024

Nothing!

Lovely old hotel in a perfect location.

Stayed in January 2024

The deposit on the credit card was ridiculously high. I always pay the total price in advance anyway. We understand they don’t charge you. Still, very high compared to other hotels in our experience.

Beautifully decorated Room size was good compared to other hotels in France. Very clean Bathroom was amazing: Great Shower and bathtub. Excellent water pressure. Very comfortable mattress-firm Clean and soft bed sheets Convenient parking space (you have to book in advance) Less than 10 min walking distance from the cathedral and centre of town. Perfect location. Very kind, polite and professional staff We will return for sure Great for couples, families and individuals travelling alone. We didn’t try the breakfast or restaurant. Not sure how good it is or if it’s overpriced. The bar area was very welcoming and we saw families and all type of people enjoying themselves. I would give this hotel 9 rating out of 10.

Stayed in January 2024

Expensive breakfast.

Wonderful hotel would take a detour to stay here.

Stayed in September 2023

Helpful reception, car parked by hotel. Delightful room with excellent bathroom. Good dinner, important to book as popular location. Excellent breakfast.

Stayed in October 2023

Good location handy secure car parking within 50m

Stayed in October 2023

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Stayed in September 2023

The lighting in the rooms was a bit dim, if I search for something to complain about.

All of the staff are very professional , kind and welcoming. The rooms were a bit small but very comfortable for a short stay. My son and husband dined at Le Georges and found the experience amazing . My daughter and I dined in Le Cour and found the food also fantastic, just more to our taste for less exotic options. Our server was excellent at assisting my daughter in selecting items which were adjusted to be gluten free for her without making her feel uncomfortable about her allergy. The walk to view the cathedral with lighting at night was more spectacular than expected.

Stayed in October 2023

Absolutely nothing

The hotel was very charming. We enjoyed the cozy bar for a drink before dinner. Dinner in the lovely hotel restaurant was delicious. And breakfast in the morning offered many choices.

Stayed in October 2023

When we arrived we were made feel very welcome. The receptionist was so helpful, friendly and good humoured as was the porter. He parked our car and brought our luggage up to the room. They set a high standard for our visit and we weren’t let down. The spa was very relaxing after a long day walking. Breakfast was good as expected. The bar is very cosy with a good atmosphere, particularly when watching France play rugby and win in the world cup.

Stayed in September 2023

The AirCon in the room was poor.

Wonderful location, easily accessible, Check in and out was swift, parking was easy and staff friendly and knowledgeable. Would come back in a heartbeat.

Stayed in September 2023

We love this hotel. It’s stunning and the staff are the best I’ve ever encountered. Fantastic

Stayed in September 2023

Great hotel - only two things, breakfast was very good, but not amazing. They should really let you know that this is NOT a hotel with a pool. Otherwise, amazing.

Stayed in July 2023

Liked every thing

Beautiful hotel, excellent service, reception very polite and friendly at all times. Dined in the hotel restaurant, wonderful dinner and excellent service!

Stayed in September 2023

We paid for an upgraded room but felt like a basic double. I'm not sure what the difference was for the upgrade, maybe the size. The room was still lovely though. We had to pay in the underground car park which was an extra cost although conveniently opposite the hotel and felt very secure.

The service was impeccable. All the staff were extremely attentive to our needs and really felt like a 5 star stay. The location was excellent right in the heart of Chartes.

Stayed in August 2023

Nothing really.

Always stay here, greate location and rather a nice hotel. French G&T in the bar is worth it. Air con in the bedroom exceptional.

Stayed in September 2023