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Reviews of Hotel Kanaï

10 Rue De Béthune (adresse postale) / Entrée rue de la Vieille Comédie, Lille Centre Ville, 59000 Lille, France

#26 of 54 hotels in Lille

Guests' Choice

Review Score

Based on 200 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.2

  • Location

    9.5

  • Facilities

    7.8

  • Staff

    9.0

  • Value for money

    8.0

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 6, 2024

    7.0
    nice to be
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 1 night

    the open toilet with shower, no door. A lot of stairs. We have been on the 3e floor.

    Location, staff, it was my second time at this hotel

    Stayed in May 2024

  • Reviewed: May 5, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Privilege Triple Room
    • Stayed 1 night

    Nice breakfast Various choices Opening times are really nice

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Lille is a fabulous city and the hotel is ideally situated right in the heart of the city in a pedestrian zone.
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lift but the hotel does not have the space to put in a lift.

    Everything except it doesn’t have a lift up to the rooms. We were on the fourth floor. Location excellent.

    Stayed in May 2024

  • Reviewed: March 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Group
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Prepayment asked. Why if booking gave creditcard and reserved $?

    Perfect location

    Stayed in March 2024

  • Reviewed: February 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Central location, friendly staff.

    Stayed in February 2024

  • Reviewed: January 21, 2024

    8.0
    Pleaseant, great location
    • Leisure trip
    • Group
    • Suite
    • Stayed 1 night
    • Submitted from a mobile device

    All

    Stayed in January 2024

  • Reviewed: January 16, 2024

    8.0
    Enjoyable stay whilst visiting Christmas market
    • Leisure trip
    • Family with young children
    • Privilege Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Shower

    Location perfect.

    Stayed in December 2023

  • Reviewed: January 9, 2024

    8.0
    Lovely place, just unfortunately staff were a little unprofessional.
    • Leisure trip
    • Travelers with friends
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    There were two staff that took around 10 minutes to check someone in while we were waiting to check out. It took faaaar to long and it didn’t need two people. They didn’t address us at any point in that time so we felt a bit forgotten unfortunately.

    Very clean and very accessible

    Stayed in November 2023

  • Reviewed: December 27, 2023

    8.0
    Exactly what I was looking for, great value for the money
    • Leisure trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No elevator and some elements in the bathroom looked worn down

    The location and the friendly staff

    Stayed in December 2023

  • Reviewed: December 10, 2023

    7.0
    Great location but stairs an issue
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The stairs! It needs more prominence that this place does not have a lift, thankfully we were on the 1st floor, but still two floors up! Room was small, nowhere to put your folded clothes, a kettle would have been nice

    Fantastic location for the city centre and for the Christmas markets. Staff were really pleasant and helpful. Breakfast small but great choices.

    Stayed in December 2023

  • Reviewed: December 6, 2023

    8.0
    Great location for the centre of the city.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The room was very small, but we were warned about this before so it was acceptable. The only criticism was the room needed a good clean as it was very dusty.

    The location was on a quiet pedestrian street, in the centre if the city. The staff were very friendly, and gave us all the information needed for our stay. The breakfast was good, with a good selection.

    Stayed in December 2023

  • Reviewed: October 26, 2023

    8.0
    Great hotel for short stays in Lille
    • Leisure trip
    • Solo traveler
    • Cozy Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Towels were clean but a little old. Bathroom could use an extra lamp above the shower. Coat hangers are present but no place to hang them.

    The hotel is very centrally located. Friendly staff. Delicious breakfast. Comfortable bed.

    Stayed in October 2023

  • Reviewed: October 23, 2023

    8.0
    Nice hotel in a lovely area
    • Leisure trip
    • Couple
    • Cozy Room
    • Stayed 3 nights

    No lift in hotel and rooms could have a place to store you luggage more choice of tea/coffee in room only 2 pods available .

    Room on 2nd floor at rear of hotel very quiet . Coffee available in room as was free coffee downstairs in reception area . Staff always on hand to help . We arrived early allowed to leave our luggage and this was taken to our room when room was ready 10/10 for the staff.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    9.0
    Lille was great and I will be back
    • Leisure trip
    • Group
    • Privilege Double Room
    • Stayed 2 nights

    Great central location, very friendly staff and an extremely comfy bed.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Whilst we were there for the rugby world cup (and the higher cost is in some way justifiable) , the cost was higher than other cities around France where i'd been to other matches.

    Lovely staff, great location, clean - ideal!

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    5-star experience ruined by lack of communication.
    • Business trip
    • Group
    • Privilege Double Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Business trip was meant to be paid from the company card through booking.com, but they didn't take the payment so had to pay with the personal card. More information: Went there for a business trip, my company booked the hotel with the booking website. They have placed the company debit card to pay for the trip. Everything was good, I would suggest the stay to anyone. However, at the checkout (!) not at the check-in (and I stayed there for 4 or 5 nights!) the receptionist has stung me with "your room isn't paid for". So I had to pay with my personal debit card because I was too late for train. The receptionist was also rather rude about it "we don't take pre-payments", I said "can you at least E-Mail me the invoice?", to which she said "I will print it". Honestly ridiculous and costed my company 200-some Euros in tax returns. If you're looking for a hotel that has decent operations, steer clear.

    Stayed in October 2023

  • Reviewed: October 2, 2023

    9.0
    Fantastic hotel in a great location
    • Leisure trip
    • Group
    • Privilege Double Room
    • Stayed 1 night

    Great little touches in the room

    Stayed in September 2023

  • Reviewed: October 2, 2023

    7.0
    Lovely hotel in the middle of Lille.
    • Leisure trip
    • Travelers with friends
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    The payment process was odd. I was charged ahead of time, then refunded. Then charged at the hotel but paid more than the price quoted on booking.com? (Not a lot more, but still odd).

    The hotel and room were both lovely, and the staff were helpful and cheerful. The bed was nice and comfy and the shower cubicle was nice and big. The location is great, right in the middle of the city.

    Stayed in October 2023

  • Reviewed: August 20, 2023

    9.0
    Excellent and will be back
    • Leisure trip
    • Couple
    • Privilege Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Only drink tea so would have liked a kettle but we bought one and left it there so hopefully our next visit we can use it x

    Location friendly staff comfortable bed absolutely loved our stay here.

    Stayed in August 2023

  • Reviewed: August 8, 2023

    7.0
    It was okay.
    • Leisure trip
    • Solo traveler
    • Cozy Room
    • Stayed 1 night
    • Submitted from a mobile device

    Having to drag the luggage all the way up to the third floor was a downer especially after travelling all day. A lack of elevator was only revealed after booking. The room was okay but could have been a bit cleaner, especially the bathroom! Coffee machine in the room did not work.

    Great location near the city center and the train station. Very friendly staff.

    Stayed in August 2023

  • Reviewed: July 13, 2023

    8.0
    Clean, stylish, and central location
    • Leisure trip
    • Family with young children
    • Cozy Room
    • Stayed 2 nights
    • Submitted from a mobile device

    I would add a towel handler close to the sink, plus I would advise guests of the presence of mosquitoes in summer: a protection on windows would be much appreciated.

    Optimal and central position, room with dicreet space, clean room, nice and available staff. I liked the style of the hotel and I appreciated that the forniture is new.

    Stayed in July 2023

  • Reviewed: July 10, 2023

    7.0
    Comfortable, convenient and excellent value for money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No lift. Very tiny room. Coffee machine didn’t work. No uk or us tv channels.

    Small but clean and good breakfast. Excellent central location. Receptionist was friendly and helpful.

    Stayed in July 2023

  • Reviewed: July 3, 2023

    9.0
    Great
    • Leisure trip
    • Group
    • Cozy Room
    • Stayed 3 nights

    To carry my bag up using staircase. Also the downlight at the basin was not working well.

    The room and the bed.

    Stayed in July 2023

  • Reviewed: June 29, 2023

    8.0
    we visited with a group of 15 people and really enjoyed our stay.
    • Leisure trip
    • Group
    • Single Room
    • Stayed 2 nights

    Some rooms were a bit small.

    Great location, in the middle of the city

    Stayed in June 2023

Showing 1 - 25

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