Breakfast & the friendliness of the staff

Stayed in October 2023

Central location with public parking close by. Large room, comfy bed, great shower. Breakfast is a large buffet. Not a cheap hotel, but a great place to stay.

Stayed in October 2023

Air con only went down to 23 degrees in both rooms

Great location in centre - walking distance to cathedral / museum Clean Good quality linen and towels

Stayed in September 2023

Breakfast at £18 a head with two kids was a bit steep for us, bit of a funky smell in the room

Nice location, nice staff

Stayed in September 2023

Didn't liek the added cost for breakfast and other hiddend costs that puhed hte cost from base rate of $131.00 to ovr $200.00. Didn't like having to find garage parking separate fro site.

Liked the central location to centre of city and the cleanliness. comfortabilit of room.

Stayed in September 2023

Wifi was good but not enough to actually work with a remote desktop.

Flexibilité pour ranger mon vélo.

Stayed in August 2023

Shower was broken - kept falling off the attachment. Wine from the bar was off. However staff were responsive when informed of these issues, and took more details about shower and refunded the wine.

Great location, comfortable room.

Stayed in August 2023

Separate toilet and shower is nor hygienic. No ventilation in toilet.

Excellent location with car park nearby. Great breakfast.

Stayed in August 2023

The website mentionned "parking" suggesting that there is a private parking, but it is not: there is a public parking even if it is close to the hotel, it was a bad surprise because not for free and not so easy than expected. Found a used toothpick under the bed, that was a bit disgusting. Some equipments were unplugged like the phone (weird) but was easily fixed.

everything was great, the room was very spacy, quiet (no noise from the corridor nor from the neighboors or street) and clean. Big shower! The place for breakfast was cosy with a lot of choice for food. Welcoming staff!

Stayed in August 2023

No private parking

Everything was tidy and clean and the staff were very accommodating

Stayed in July 2023

Public car parking / this should b made clear on your site

The location

Stayed in July 2023

We have stayed at this hotel before, and this time our room, for which we paid the same price, was smaller and not so well sited to connect with our disabled daughter's room. There was a heatwave while we were there, and our bedroom window could not be opened, though the air conditioning was working, thank goodness.

The Mercure is extremely well sited in Chartres, within walking distance of all the main tourist attractions, which are many. Breakfast is excellent, and staff always friendly and helpful. There is a pleasant outside table by the bar and the hotel offers free snacks such as fruit.

Stayed in June 2023

The WiFi connection was inconsistent so frustrating. That was surprising for a 4* hotel.

The staff were very friendly. One member of staff went out of her way to help us when we couldn't get to a restaurant one night. The hotel is located a pleasant walk few minutes walk from the cathedral.

Stayed in June 2023

The prepay parking online site was complicated, I appear to have paid online and paid again when I left the car park.

Quiet Night, Easy drop off, closeness to the Cathedral easy parking very close to the hotel. The family room was good and very clean.

Stayed in April 2023

very courteous and friendly staff, big bed, clean and quiet room

Stayed in April 2023

Great location and close parking (paid) for a one night stop enroute.

Stayed in February 2023

ask for nice view at the big church next time.

We have 1 child, so family room was perfect.

Stayed in August 2022

Breakfast was just adequate, halls had a funky smell

Good location, lots to do, quiet

Stayed in September 2022

Couldn't find a restaurant open when we arrived ~9.30pm, had a walk around the city and then tried to order room service when we got back to the hotel around 11pm. Spent 20mins trying to get through to room service on the phone, no answer. Went to reception to find they only had beverages no food (despite having food on the menu) so we ended up at a kebab shop.

Arrived late evening on our way to the South of France. Hotel was well situated to see the sights of the city. Rooms were as expected, clean and comfy. Women who chatting with the man on reception was very helpful to direct us to the kebab shop which was one of the only places open when we realised the hotel had no room service. Great breakfast, with plenty of choice.

Stayed in August 2022

Shower was a little unsteady and should be looked at.

Room was perfect for our family and set up as requested with a cot for our 2 year old. Breakfast was superb. Staff were very friendly and informative.

Stayed in August 2022

Could not get any English breakfast tea at all and the bed was very uncomfortable, hard pillows too. Compared to Grand hotel next door , with pool and sauna, price difference would of been worth the extra next time .

Location was excellent, good breakfast with plenty of variety,

Stayed in August 2022

it was fine!

clean - air con - quiet - central

Stayed in August 2022

The noise from the street. The waiters.. The table has some flaws but it shall be fixed soon hopefully.

Space comfort and most of all the view !

Stayed in August 2022

the gluten free breakfast

Stayed in August 2022