one of the staff members was repeatedly rude. The rooms have only one very small window and the breakfast menu is limited.

there are lots of outdoor activities available at the resort which is located in lovely forested area. A great place for a summer vacation with children.

Stayed in April 2024

That there were suger and milk in the room but no coffee.

We like the location and the clean room.

Stayed in April 2024

No pool billiard after 10pm...

Stayed in March 2024

nothing

hotel, breakfast

Stayed in July 2023

Longer opening hours for the bar

Setting, beautiful location, nice restaurant and bar

Stayed in May 2023

They advertised there were 4 chargers for EVs but none of these were working. This is really very poor nowadays. Would not stay there again for that reason, this kind of information has to be reliable.

Location

Stayed in June 2023

A single small window in the bedroom No bath in the bathroom, only a shower

The very helpful & nice staff The lively yet relaxing lobby with its bar (people are actually using it, yet it remains peaceful) The care for the decoration The children room All the things made readily available (boots & coats for a walk, board games & other games, newspapers & books, etc) The size of the bed The comfort of the bed The very good restaurant. We did not wait much for the courses to arrive.

Stayed in January 2023

Great place close to Paris. A lot of activities for families indoor and outdoor.

Stayed in July 2022

Breakfast.

Position of hotel. Facilities.

Stayed in April 2022

the rooms are very simple, there's tea but no coffee in them.

very friendly and helpful staff. great green surroundings

Stayed in March 2022

The live music in the dining room on Friday evening was far too loud - we had to shout to one another across our table!

Beautiful location with excellent facilities

Stayed in August 2021

Rooms can do with a revamp. Dinner could be better.

Excellent location. Spacious gardens.

Stayed in September 2021

We booked the hotel as we came for a wedding which was close by. Upon arrival only one of the two rooms was ready and we were told that we would receive the second room soon..Although the official time for receiving the room was 15:00 we only got the second room around 16:20.. when our event was about to start. If it would have been half an hour later after 15:00 it would have been ok..the entire purpose of choosing this hotel was because it was convenient being close to the wedding location. Receiving the room that late without doing any additional effort is simply not acceptable…in addition to that on the way back from the event we forgot the key for the second room. The receptionist gave a second key for a room which was already in use..Considering the price and the location the hotel was rather on the expensive side and when it comes to handling the above mentioned matters it is simply unprofessional and disappointing.

Stayed in April 2024

EV car charging did not work after wasting an hour trying to get it working. We depend on hotels to do an overnight charge to 100% ready for the next leg of our road trip. We chose this hotel because it claimed to have EV charging facilities. This cost us over an hour the next day on our drive to the ferry.

Relaxing Location yet near motorway.

Stayed in March 2024

Much too expensive for the service provided. The rooms are average, the restaurant is good but certainly not good enough for the amounts charged, and the breakfast service is completely overwhelmed by the number of guests. Hotel guests must pay 39€ apiece to access the spa, which again is nice, but not nice enough to merit that kind of price. As a finishing touch, when we pointed out at checkout that there was a recurrent unpleasant smell in the bathroom, we were told “yes we know about that, but it’s not our responsibility”.

Park, outdoor spaces pool spa

Stayed in July 2023

bed sheet did not fit the bed,to small, breakfast quickly ran out of certain food or was slow to refill

Stayed in May 2023

pity about the staff attitude that put a damper on the experience

lovely hotel surrounded by nature clean and comfortable rooms plenty of activities for the warmer months

Stayed in March 2023

It was one big disappointment.

Arrived at 22.06, according website restaurant open till 22.30. Restaurant closed... asked 2 times, it was a no. Was send to the bar.. nothing too eat. I choose for Mercure, for the normal good service.. this place was not like normal Mercure... outdated.. Room was outdated, bed was ok. Shower made for people max 1.70. Parking places for electrical cars were occupied by old gazole cars.. also complained at arrival about that... no help at all... Waist of money..

Stayed in April 2023

Selectively disrespectful behavior from some people in the staff as detailed above.

The scenery, the interior design, the cleaning staff. They do a much better job at treating customers properly than that man at the restaurant or whoever he was.

Stayed in October 2022

We paid up front for half board and having reserved a table with reception when we arrived were told it was a buffet only!! The hotel have charged me again for the ‘buffet’ dinner and breakfast!!

Beds were comfortable and room was quiet

Stayed in May 2022

When the booking is for a Superior room it would be good if reception is fully aware before allocating the wrong rooms. To also Make sure showers actually works before allocating a room. All terribly average

Stayed in February 2022

The hotel is old and very poorly managed. You can definitely tell it used to be worth it's four stars, but that's no longer the case. It desperately needs a renovation and a waaay better management. The room smelled horribly of cigarettes, the carpet was sticky. There was a dog in one of the neighboring rooms, constantly barking. Everywhere you looked, inside or out, there were signs of decay. Paint on the walls was peeling off, furniture was past its life time. We ordered drinks in the bar and had to wait over 45 minutes, while there were only two other tables. Both white wine and sparkling wine were not served cool. Apart from one or two exceptions, the staff was clumsy, unexperienced and frankly not very friendly. They clearly missed proper training and management. All of this is too bad, because the hotel has so much potential...

The activity park was super fun. The hotel reception with family games and play room is really fun for kids. Beautiful garden!

Stayed in July 2021

The layout of furniture and the dining facilities .Breakfast was poor and dining furniture uncomfortably low. Some people were clearly having trouble sitting so low. Although the staff were friendly they were too casual and lacked professionalism considering we are in a pandemic. In the past it has been an exceptionally nice place to stay.

The location I have stayed there on several occasions over the last 10 years

Stayed in July 2021

There are no comments available for this review

Stayed in February 2024