No cooked breakfast

Booking was without breakfast

Stayed in June 2023

but the other hotel, the room was at the top, a loft converted to a room so walking up the stairs was a killer, complimentary toiletries wasn’t the same as the service I get in best western, they need to have the same a best western, when guest need to be transferred there and very had to open the shower taps. had facility for making tea but no mugs or tea cups left to use.

best western receptionist where wonderful, due to maintenance problem they helped me to get to another hotel, dropped me off in there car and breakfast arranged as well. so very happy with the out come. very nice and polite.

Stayed in December 2022

Check-in was a bit spotty: I had asked for early check-in and was told there would be no problem, but that didn't work out as planned. Still, did get a room a little early. The shower seemed a little low quality difficult to get the water temperature to stay the same & a shower head holder was broken.

Location is good, near the shops, bus stops nearby and a tube station minutes away. My room was a bit cramped (although OK by London standards I guess). Quite clean, heating was fine, had some storage space, lighting OK. Nice big windows (street level). Medium sized flat-screen on the wall, and wifi worked fine. Bed was quite comfortable. Breakfast was varied and not bad at all. Overall - good VFM - reasonable price for a decent hotel with easy access to central London.

Stayed in September 2022

The room was very small

nearest to town Center

Stayed in November 2022

The small rooms are good for single occupancy, its too tiny.

Stayed in November 2022

I'm still waiting for you to return the withheld money, one working week has passed a long time ago

The price for a holiday

Stayed in October 2022

Some strange smell from the toilet

Location is good

Stayed in September 2022

The first thing was as you entered the room was the smell, it was like if someone had been smoking in the room The bathroom was clean but very old fixtures which were covered in rust. Beds had no headboards,(which was not a problem)the walls were dirty directly were your pillows were, The carpet was the main thing it was not only dirty but sticky, you couldn't walk on it bare feet, without been sick.,we had stayed at this hotel well over 10 times in the last 5/7 years in all the different rooms and all my family and friends stay there too every time they are in London, but this time we were let down very badly. Hotel needs to spend time and effort on updating the suite we stayed in. Overall the hotel is a decent hotel, To hotel management, Please don't take this as a bad review but as a feedback back. Probably will stay again if things are improved or given another room.

Location was ideal as we needed to be In the centre.

Stayed in October 2022

The WiFi was not working properly and even after repeated complains it was not fixed. Even the intercoms were not working and so for communicating to other room and reception was difficult at times. This should be improved.

The hotel was cozy and very close to metro station. Bed was comfy and overall nice stay.

Stayed in October 2022

the first room we were offered was horrible, the floor and the bathroom were dirty. the door seemed to have been cracked before and from the street you entered directly into the room. with 3 teenage girls we didn't want to spend there one night. the other room we had was very very tiny and from the bathroom came a strong chloride smell - almost like in a not clean swimming pool. we all know what that that means.... the breakfast was okay but could have been better especially the eggs. the breakfast bag we got for the leaving day due to a very early flight was an unreasonable demand. we would not come back again.

the staff was friendly, especially Petra was very caring. She organised a room change and clarified other issues we were not content about. also the short way to the Ilford station (Elizabeth line) was an advantage.

Stayed in October 2022

Terrible atttitude about payment at reeception. He was unhelpful and uncaring.

Nice hotel, comfy

Stayed in October 2022

First night room was cold. Walls so thin you can hear everything from room above and next door opposite my room. They were not loud - just walls are so thin. I had online conference and the kids voices could be heard right through. I asked to be moved but they rejected the request

Breakfast is good as always

Stayed in October 2022

There were people shouting at 12am in the corridor which was outside like a row of flats and this woke me up. The room I stayed in was slightly cold and the door was a bit dodgy and made me feel slightly unsafe. The room was basic cleaned but could’ve been better and the decor is slightly outdated, some things need repairing. However, it was cheap and would be good for a one night stay.

The staff were friendly and helpful, especially one lady on the reception desk she was lovely. The bed was comfortable and I slept ok, cant really complain for the price. It was close to Ilford station and easy to get the Elizabeth line into central london quickly.

Stayed in October 2022

room could have been a littel biger for three people , the cleaning staff were brillant , breakfast was good .

Stayed in September 2022

The room we were first put in had a very bad smell, but much to the credit of the staff, they moved us soon as we requested.

in a very convenient place. Simple and value for money

Stayed in September 2022

The room was big and accommodating

Stayed in September 2022

The room had an unpleasant odour. The bed linen also smelt unclean. Room very dated and quite a lot of damaged items.

the executive suite is situated away from the main building so that extra privacy was nice. The staff were very friendly and helpful. It is located closely to a train station.

Stayed in September 2022

Our room looked as if it had not been cleaned (their was a towel on the ground and the soap holder wasn't clean). The staff was very nice. They ensured us the room had been cleaned but gave us a new room anyways. The rooms are very(!) small and the furniture and installations are old and worn down. Not enough value for the money - even in bad economy.

The location was quite good - close to the subway. The best was the staff who did everything in their power to make the stay as pleasent as possible. The breakfast was very authentic and hearty and there was something for everyone.

Stayed in September 2022

A particular male staff who sits at reception in the evening. He thinks he is the prime minister of UK. But those women staff, extremely polite and helping.

Location

Stayed in August 2022

breakfast room too small

good location

Stayed in September 2022

BIGGEST COMPLAINT ROOM NO. 31!!! Extremely loud guy/people/room; door firstly is very loud when opened and closed, can practically hear phone vibrating on every notification, Phone calls late at night (seems like multiple people on one call on loud speakers!) and again early in the morning, woke up to VERY LOUD snoring and noises from the flooring awful. Other than this room 32 is 100% comfortable, warm and perfect

Near to Ilford station Breakfast was great - good hot/cold variety Well ventilated rooms Clean and tidy environment Welcoming staff

Stayed in September 2022

a bit worn out

close to station

Stayed in September 2022

Noise in the corridor and from the room upstairs as the floors were creaking.

The room was clean and spacious, and the bed was good. I had also asked for a room on the ground floor due to an injury and the staff was very accommodating.

Stayed in September 2022

Odd smell in bathroom (smelt like very strong bleach or other chemical), a few ants spotted in bathroom. Wash basin tiny and glass shelf positioned close above made it difficult to wash face at sink. Air conditioner not working, however table fan in bedroom.

located walking distance of station female receptionist was great (but for her I would have given lower score 😐for staff)

Stayed in August 2022

bathroom light not working, air condition or fan was not in the room

bathroom light was not working and had no fan or air condition for a hot day.

Stayed in August 2022