Reviews of Holiday Inn Birmingham City, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Smallbrook Queensway, Birmingham, B5 4EW, United Kingdom
#37 of 72 hotels in Birmingham
Guests' ChoiceReview Score
Based on 6180 hotel reviews
7.8Score breakdown
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Cleanliness
8.3
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Comfort
8.3
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Location
8.9
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Facilities
8.0
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Staff
8.6
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Value for money
7.8
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Free WiFi
8.1
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Reviewed: May 8, 2024
Kathleen
United Kingdom5 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
Room and location was ideal
Stayed in April 2024
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Reviewed: May 8, 2024
Cora
United Kingdom32 Reviews8 helpful votes7.0“Acceptable rather than brilliant”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
Directions to car parking online were terrible - receptionist agreed. Lots of marks, stains, scuffs on carpet, curtains, bed etc. Cooked breakfast had been there for hours and not replaced/replenished. Coffee not great.
Nice man at reception, friendly staff. Big enough room, all pretty clean and comfortable. Amazing location in Centre next to station and Hypodrome. Nice foyer etc. Fruit and plain yogurt at breakfast. Offer of poached eggs.
Stayed in May 2024
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Reviewed: May 7, 2024
Selina
United Kingdom24 Reviews4 helpful votes9.0“I had an issue about service at the bar which was addressed quickly and resolved”- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location easy check in 10 mins after booking due to no trains
Stayed in May 2024
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Reviewed: May 6, 2024
Anthony
United Kingdom7 Reviews7.0“Convenient location but hotel and staff need an upgrade”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Noisy, poor sound proofing in hotel. Website said concessions on park but this had ended so paid full price
Location
Stayed in May 2024
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Reviewed: May 4, 2024
Jane
United Kingdom1 review7.0“Had a reasonable stay but thought The hotel was expensive for what we got compared to other hotels”- • Leisure trip
- • Solo traveler
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Our room was cold. Was given a heater though when asked about this. We had absolutely no WiFi in our room even when connected to the hotel. When I plugged in any of our devices the sockets made a worrying sound. Definitely a problem with all of them in the room. As well as the sound our devices wouldn’t charge - kept going in and out of connection. The bathroom could have done with an update.
Breakfast was good.
Stayed in April 2024
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Reviewed: April 29, 2024
David
United Kingdom12 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Some mould in bathroom, kitchen unable to cook chips properly and also unable to put all the ingredients on a plate . Given how simple the menu is even a trainee should be able to deliver a good plate of food!
Central location , good room
Stayed in April 2024
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Reviewed: April 29, 2024
Antriana
Cyprus9 Reviews1 helpful vote9.0“A decent nice stay! ❤️”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 2 nights
- • Submitted from a mobile device
The only minus bathroom was licking and the maintenance has to come and check it out because the room below made a complaint ..
The location is very nice! The breakfast is very nice many choices! The room was okay and with nice view to the street!
Stayed in March 2024
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Reviewed: April 28, 2024
Ali
United Kingdom6 Reviews9.0“Super location and lovely hotel”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Other people in the hotel were quite noisy
We were upgraded to a superior room- thank you
Stayed in April 2024
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Reviewed: April 23, 2024
Hock
Singapore16 Reviews9.0“I love the location as it is near to all amenities that I need”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nil
Excellent location. Very near to train station
Stayed in April 2024
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Reviewed: April 22, 2024
Sarahandtherese
United Kingdom8 Reviews8.0“Clean comfortable hotel stay near city centre.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
N/A
Clean quiet room. Convenient location close to city centre. Easy to park nearby.
Stayed in April 2024
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Reviewed: April 22, 2024
Kellyd
United Kingdom10 Reviews8.0“It was ok”- • Leisure trip
- • Couple
- • Standard King Room
- • Stayed 3 nights
Rooms are getting a bit tired. Needing a freshen up and the bathroom stank of damp as the extractor fan doesn't work and hasn't for the past year and a half as we have stayed in this room 3 times in this time period.
Breakfast was good
Stayed in March 2024
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Reviewed: April 21, 2024
Jennifer
United Kingdom19 Reviews1 helpful vote8.0“Fine, I'll be back”- • Business trip
- • Solo traveler
- • Superior Double Room
- • Stayed 1 night
- • Submitted from a mobile device
There was a trickling water type noise but I put in my ear plugs and it didn't bother me
It was really nice
Stayed in April 2024
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Reviewed: April 20, 2024
Malcolm
United Kingdom20 Reviews8.0“Another great stay - will certainly return”- • Leisure trip
- • Solo traveler
- • Standard King Room - Accessible
- • Stayed 4 nights
Room was quite bag; breakfasts always good, staff and service all pretty good; later check out much appreciated.
Stayed in April 2024
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Reviewed: April 19, 2024
David
United Kingdom20 Reviews2 helpful votes8.0“A Good Hotel”- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
I only took points off for staff as eating in the restaurant at night was a little slapdash, not sure who/where the staff were, although the food when it arrived was good.
Location was perfect for us, stayed many times before as it's just between New Street Station and the Birmingham Hippodrome where we go to see shows. Excellent check in. Very good lifts. Comfortable and spacious room with a fridge. Huge king sized bed. Great breakfast.
Stayed in April 2024
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Reviewed: April 19, 2024
Thế
United Kingdom28 Reviews5 helpful votes9.0“Best location”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
I needed toothpaste. But it was late and I couldn’t call the reception
Location, clean, 24h check in
Stayed in April 2024
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Reviewed: April 17, 2024
Lovell
United Kingdom4 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
The curtains didn’t completely shut so had light come in in the morning.
The pillows and bed were very comfortable .
Stayed in April 2024
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Reviewed: April 16, 2024
Anne
United Kingdom24 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
On site Starbucks was awful. Staff grumpy, hot drinks served in paper cups and little on offer to eat at 4pm.
Bed was comfortable and bedding soft. Shower room was fine. Great to be able to open our 4th floor window for fresh air, albeit only a few centimetres. Breakfast was great. Fresh fruit, fruit salad, yogurts and granola pots. Along with baked goods there was a wide range of hot food.
Stayed in April 2024
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Reviewed: April 16, 2024
Andy
United Kingdom2 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Standard Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was clean and tidy. Breakfast was great fantastic choice of cooked breakfast items and fresh apple juice and orange juice
Stayed in April 2024
-
Reviewed: April 15, 2024
Shona
United Kingdom31 Reviews2 helpful votes8.0“Ideal place for a one or two night stay”- • Leisure trip
- • Group
- • Standard Room
- • Stayed 2 nights
- • Submitted from a mobile device
Ideally situated short walk from train station. Good breakfast and friendly staff
Stayed in March 2024
-
Reviewed: April 11, 2024
Lucy
United Kingdom2 Reviews1 helpful vote8.0“Very comfortable and convenient”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 1 night
Location was perfect for Bullring, New Street Station, Alexandra Theatre - most places really. Room was very comfy and lovely and quiet at night. Lobby area very nice. Parking was a little confusing, but we parked at the Britannia car park and paid a reduced rate at the hotel reception desk. 24hrs for £9.50ish. Great to have a holding room for bags - meant we didn't have to carry rucksacks with us before check-in time.
Stayed in April 2024
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Reviewed: April 10, 2024
Dawn
Australia10 Reviews7.0Good- • Leisure trip
- • Solo traveler
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
View of air conditioning units and multi level car park wasn’t pleasant
Stayed in April 2024
-
Reviewed: April 8, 2024
Kenny
United Kingdom1 review7.0Good- • Leisure trip
- • Family with young children
- • Standard King Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing to complain about. Couldnt work out the room service
Reception staff lovely, comfortable bed
Stayed in April 2024
-
Reviewed: April 7, 2024
Selena
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
- • Submitted from a mobile device
Sockets not close enough to the mirror to be able to see when using the hair dryer.
Room was comfy and the breakfast delicious.
Stayed in April 2024
-
Reviewed: April 7, 2024
Helen
United Kingdom19 Reviews9.0“perfect”- • Leisure trip
- • Couple
- • Standard Room
- • Stayed 1 night
nothing
Location was fantastic for Hippodrome, room was very comfortable, beds perfect, and breakfast lovely.
Stayed in April 2024
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