Parking is very tight if you have a larger car! Breakfast room could do with some blinds as very hot and sunny. Staff could be a little bit more attentive especially at breakfast and were unsure of some of the breakfast items - but this would not put us off from visiting again

Beautiful hotel, lovely staff and outside area overlooking the moat. Easy access to the town centre. Large room with complimentary nibbles.

Stayed in May 2024

Would have preferred to have had a room in the main hotel, but the Town House was fine.

Excellent breakfast and lovely location overlooking the castle moat pond, Superb location in the cathedral quarter

Stayed in May 2024

Nothing really.

The hotel is beautifully located near the Cathedral and next to the river, which the garden overlooks. Ideal for a pre dinner drink watching the ducks. Our room was large and very well equipped with comfortable bed and excellent bath/shower room. Breakfast was very good with a wide choice and while there are no evening meals, a host of restaurants are within an easy walk. The staff were all helpful and friendly. It really is a lovely place to stay.

Stayed in May 2024

It was very quiet and set in a lovely area

Stayed in May 2024

Nothing . It was fabulous .

Splotlessly clean , beautiful decor and helpful staff . Car park covered by CCTV and location of hotel means ease of access to all parts of the city on foot .

Stayed in May 2024

Nothing

In the conservatory/bar area, very nice. Breakfast was excellent.

Stayed in May 2024

Nothing

It was a lovely hotel. Good location. Great breakfast. The room was clean and very comfortable. The staff were very friendly and helpful. I would definitely recommend it.

Stayed in May 2024

My bed was two singles combined so I could notice the join, but that’s really a minor detail!

The room looked good from the the pictures but my suite was so much better than I imagined! Plenty of space, huge bathroom, complementary drinks and snacks. Absolutely brilliant stay, amazing value for money.

Stayed in April 2024

Provision of evening meal. We actually enjoyed going out to other restaurants but it would have been an unpleasant experience to have to do that in the rain. Fortunately, the weather was fine.

Everything

Stayed in April 2024

Only having to go out for evening meal, or bring something in , rather than being able to get a meal on site but it wasn’t a problem

Excellent facilities - Junior Suite Sitting room area Use of bath robe Safe

Stayed in April 2024

Nothing to dislike

We had a wonderful dual aspect room overlooking the old moat on two sides. Very comfortable bed. Great hot water for shower/bath. Lovely thick towels. The seating area was very comfortable and desk useful. I was visiting the Cathedral and it was just 2 minutes walk away. Perfect position. The hotel also had parking, which is important these days. Thank you to all the staff

Stayed in April 2024

Parking was a bit tight.

Very comfortable room Central location Friendly and helpful staff Beautiful breakfast room

Stayed in April 2024

N/A

A beautiful property in a quiet but excellent location near Town centre.

Stayed in April 2024

All good.

Loved the location , proximity to the city centre and the friendly staff. The breakfast was amazing.

Stayed in April 2024

Nothing - the beds are very firm which is simply a personal preference but probably suit most people so as can’t complain.

Absolutely beautiful property with lovely dining rooms and outdoor seating overlooking the moat and gardens. Rooms are beautifully decorated and comfortable.

Stayed in April 2024

Everything was fine with two minor exceptions: (1) shame the restaurant is no longer open in the evenings; (2) Wifi quality in the annex was a bit weak.

Stayed in April 2024

Parking a bit hard to find. It is 30mtrs before you get to the motel, between 2 tall grey pillars, down a laneway. Not clearly marked.

Lovely room with a small sitting area and beautiful bathroom. Breakfast good. Great location near the river and cathedral. Welcoming sherry! Free parking available on first come basis.

Stayed in April 2024

Price

Room size

Stayed in April 2024

-

Pleasant room. excellent breakfast. Lovely hot towel rail.

Stayed in April 2024

Breakfast and service excellent. Ideal location.

Stayed in April 2024

There was no evening. meal available

Good z

Stayed in March 2024

Beautifully presented, delicious breakfast and the loveliest team of staff.

Stayed in March 2024

Nothing

Everything about this hotel is superb staff,rooms,location the best breakfast we've had

Stayed in March 2024

There was nothing about this hotel that I disliked it was a fabulous place to stay, and I highly recommend it

The hotel is in an excellent location within minutes of the river wye, city centre shops, and right next door to the cathedral. The hotel is warm and inviting with lots of original features. The bedroom was very roomy with lots of nice added touches such as bathrobes, room safe and a nice basket of local products. The staff were very helpful, and breakfast was plentiful and served in a lovely conservatory over looking the old castle moat

Stayed in March 2024