The attached restaurant was very good - nice staff service and good food - had breakfast as well which was also good and well catered

Our room had a nice view over the beach and beyond to the pier area one end and the port and cliffs to the other - there is a very comfortable and sunny lounge area where drinks and food are served - lovely spot for a slow afternoon

Stayed in February 2024

Nice hôtel good breakfast

Stayed in April 2024

Lift is tiny and slow. Not fitting for such a busy hotel

Warm and friendly staff. Hotel offers good food and bar, rooms small but comfortable

Stayed in March 2024

There’s a touch of the ramshackle about it, but in a nice way. Lift is old, noisy and slow. But never mind.

Lovely old fashioned hotel in a great location. Friendly staff. Nice bar and restaurants. Simple, but clean, convenient and comfortable.

Stayed in April 2024

The elevator was slow and small but nothing to do about it.

Location and building were ideal for our travel from Canterbury and across to Calais by ferry. Our room was pretty and comfortable with a nice view.

Stayed in April 2024

I didn’t like that the toilet over glow was going all the time. And especially through the night. Also the biggest thing we was disappointed with is there was no where it sit at night and have a drink as there was a private party in the bar.

Instead of having to go to hotel to request permit, it would of been nice for this to be in place so we could drive straight to car park

Stayed in April 2024

The elevator is really too slow and small.

I love the reception especially from the kitchen team, they were remarkably welcoming.

Stayed in April 2024

The rooms were a bit on the small side ( last time we stayed in a family room it was really spacious and comfortable )but I suppose that that was the result of my booking choice.

Check in - very polite and efficient Rooms - clean Car park. The small stony beach directly opposite the hotel The staff in the restaurant were extremely helpful as we had 2 children and a number of allergies involved in our meal requests. Nothing was too much trouble and we had a most enjoyable meal . Thank you!

Stayed in April 2024

I did not like the rooms at the back, singles can be grey, grim and even a little grimy so I usually stay at the front, with a seaside view. It's worth upgrading as these rooms are cleaner, brighter and you won't get the sound of the road from the back

The staff are universally friendly and helpful; whether at reception, or in the bar - great beers - in the fish'n'chip cafe or in the restaurant. The breakfast, when there is a menu service as well as just the buffet, will serve you old style classics; you can order smoked fish - like the golden age of hotels long since gone, this reminds us how good things were before multinationals starting messing with food! None of that here, though it may be owned by a trans national the service is old-style British, in the best of those traditions; from the genial hosts to the wonderfully quirky waiters at breakfast. Priceless! Seaside views for a premium well worth paying. Outdoors eating & drinking as well as restaurant & bar. Memorable.

Stayed in February 2024

A wing of the property was under renovation so we did hear construction noises and there was smell of paint in our room.

We had a family room (one double bed, one single bed, one double pull-out sofa bed), which was large, clean and well-equipped. We were also upgraded to a seafront room, which was appreciated.

Stayed in April 2024

Slowest lift in the world!

All good. Very pleasant staff. Overall better than expected

Stayed in April 2024

The room was cold.

Stayed in April 2024

The hotel is good. The room corresponds to the description on the website and photos. A comfortable bathroom. Comfortable beds. Convenient location.

Stayed in April 2024

Nothing

-Location with convenient free parking. Ideally situated for access to the beach, marina and castle. -Beautiful room with seaviews. We booked a family room but our room was huge (resembled a suite) and the facilities were amazing. -Loved the spa massages. Well priced and great value. -Several restaurant options onsite. Great food and value. -Staff were helpful, kind and friendly.

Stayed in April 2024

Fantastic hotel, we stayed as a family with two kids 12 and 14. Great meals, great location, comfy and spacious room.

Stayed in April 2024

There was a larger gap between the door of the room and the floor resulting in some light from the hallway coming into the room even at night. Regardless, the hotel was relatively quiet at night and there was little to complain about.

The hotel is located right next to the ferry docks and the stone beach so a quick stroll by the water is easily possible. Additionally, there are grocery stores nearby, parking in the back of the hotel is available free of charge, and the breakfast offers a wide variety including dairy-free milk alternatives, vegetables, fruit, etc.

Stayed in April 2024

Nothing of note.

Location. Dining facilities.

Stayed in April 2024

Location to port, friendly staff and right on see front.

Stayed in April 2024

Nothing bad to say; maybe just to improve the lift of the hotel that is too small and slow but you can always use the stairs. I have found a bit expensive the restaurant of the hotel but a good quality of food.

I have been 1 night in this hotel during Easter weekend; the location is amazing just in front sea side and short distance from the city center and station. The room was nice, clean and big enough with a great view on the sea side. All the stuff very kind. The hotel has also a SPA that is included in your stay with sauna, steam and jacuzzi. Overall very recommended for your stay in Dover.

Stayed in March 2024

Nice clean room and I had a great view out the window.

Stayed in April 2024

The room was a bit small but comfortable. The lift was very slow

Location was great, bed was comfortable and shower was great

Stayed in April 2024

My TV didn't work and they couldn't fix it and didn't offer anything to offset

All was good - bed comfortable, room was clean and modern.

Stayed in March 2024

Payed for an upgrade but didn’t think the room warranted the extra money as was quite small the only bonus had a balcony

Location was very good ,staff were excellent spa facilities was lovely

Stayed in April 2024

Room needs some improvement in sound proofing and interior maintenance. Toilet and bed are clean, though the expellor in the toilet is too weak leaving the bathroom wet quite long while.

Excellent breakfast and perfect location. Staff is outstanding, they are very helpful though obviously are very busy during Easter weekend. Seaview is perfect, with bonus a seagull knocked a morning call to our window. you will not need to walk far away but stay in the room to catch sunrise if you are lucky.

Stayed in April 2024