Durham Motorway Service Area, Tursdale Road, Durham, DH6 5NP, United Kingdom
#15 of 16 hotels in Durham
Guests' ChoiceBased on 1552 hotel reviews
7.1Cleanliness
7.7
Comfort
7.6
Location
8.1
Facilities
7.2
Staff
8.8
Value for money
7.7
Free WiFi
6.8
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: February 4, 2024
Paul
United KingdomAs already stated.. Charged twice for our dog
We were a little disappointed that we were charged twice for 1 dog.. That was our only problem
Stayed in January 2024
Reviewed: December 19, 2023
Michelle
United KingdomWould have liked full time reception but not a problem. There was a smell of beer in corridor on morning
Good location with other amenities near by. Suited purpose very warm and clean. Comfortable
Stayed in December 2023
Reviewed: December 14, 2023
Shane
United KingdomDated hotel. Needs refurb badly. WiFi is pathetic.
Great staff. Yvonna is exceptional - friendly and accommodating, and always wanting to help.
Stayed in December 2023
Reviewed: December 11, 2023
Keiran
United KingdomThe window was slightly ajar and wouldn’t close properly which allowed all the noise from the motorway to get in and it didn’t help trying to get to sleep. It was room 35.
The location for convenience.
Stayed in December 2023
Reviewed: December 5, 2023
Kenneth
United KingdomGood bed
Funny smell when you first went in, musty smell
Stayed in December 2023
Reviewed: December 4, 2023
Nicola
United KingdomNothing everything was as it should be
Not applicable
Stayed in December 2023
Reviewed: December 3, 2023
Steven
United KingdomWould have preferred a code or key to enter from the outside
Location and facilities on site
Stayed in December 2023
Reviewed: December 3, 2023
Katie
United KingdomBed was uncomfortable, room was outdated and the bathroom was also dated. We paid more for this days inn than the days inn we stayed in the night before and it should have been cheaper based on the quality of the room.
Receptionist was friendly and the room seemed clean.
Stayed in November 2023
Reviewed: December 1, 2023
Mary
United KingdomArmchair in bedroom
Courtesy and helpfulness of staff
Stayed in December 2023
Reviewed: November 27, 2023
Jayne
United KingdomNo power points on side of room where bed was. Luckily we had very long phone charger cables.
Lovely welcome at reception, room did the job. McDonalds next door very handy
Stayed in November 2023
Reviewed: November 20, 2023
Graham
United KingdomI know the weather can't be controlled but it rained heavily all night and it was like a waterfall cascading from the gutter, I think they need looking at.
Chose the location as it was close to our daughter's house and because we had free parking
Stayed in November 2023
Reviewed: November 18, 2023
Rachael
United KingdomN/A
Close by to where we needed to be
Stayed in November 2023
Reviewed: November 18, 2023
Kayleigh
United KingdomWindow was leaking so water all over window sill and floor was soaking wet. Wi-Fi didn’t work in room
Location was good
Stayed in October 2023
Reviewed: November 13, 2023
Lynn
United KingdomAll good
All good except other clientelle having a domestic, keeping us awake
Stayed in November 2023
Reviewed: November 13, 2023
Pat
United KingdomVery very jaded overall. Although clean bed carpets are stained and generally looks in poor state
Location close to motorway
Stayed in November 2023
Reviewed: November 5, 2023
Tracy
United KingdomWhilst the room had everything you needed, it was very dated. The bed was not particularly comfortable and the lighting was poor. It was not cheap, costing more than the Premier Inn, the previous night but no where near as comfortable. Time for a refurb i would say.
Handy location for a stop off on a long journey. Options to get food right next door.
Stayed in November 2023
Reviewed: October 31, 2023
John
United KingdomThe mattress was obviously quite old with lots of springs “boinging”. The decor was very tired and the bedside lamps were “squiffy”.
The room and bathroom were clean. The towels and bed linen were also clean.
Stayed in October 2023
Reviewed: October 30, 2023
Lynsey-jane
United KingdomClean and comfy with services right next door for a Costa or MacDonalds. Easy to find Marstons Inn pub within a 10 minute drive.
Stayed in October 2023
Reviewed: October 27, 2023
George
United Kingdomheated towel rail not functional. Heater in room either "on" or "off"
very friendly staff
Stayed in October 2023
Reviewed: October 24, 2023
Marina
United KingdomVery basic room. Only one chair in twin room.
Exceptionaly friendly and helpful staff. Good location but it is over 7 miles from Durham not 4 miles as it is said on booking com website.
Stayed in October 2023
Reviewed: October 7, 2023
Kay
AustraliaFriendly warm comfortable and ideal location 👌 and considering the short notice we managed to get a room would use again
Stayed in October 2023
Reviewed: October 3, 2023
Duncan
United KingdomNothing
Staff and room
Stayed in October 2023
Reviewed: October 2, 2023
Catherine
United KingdomGood location
Stayed in September 2023
Reviewed: September 17, 2023
Chris
United KingdomAll ok
This was a place to sleep before picking up friends from airport. Pleasant functional room as expected
Stayed in August 2023
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