Derby Road, Widnes, Widnes, WA8 3UJ, United Kingdom
#2 of 3 hotels in Widnes
Guests' ChoiceBased on 1472 hotel reviews
7.2Cleanliness
7.6
Comfort
7.6
Location
8.0
Facilities
7.4
Staff
8.7
Value for money
7.3
Free WiFi
7.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 15, 2023
Steve
United KingdomBit tired looking Would be nice to have complimentary water in the room
Friendly staff surprisingly nice Dinner
Stayed in October 2023
Reviewed: October 15, 2023
Steve
United KingdomThe creaky bed would be my only slightly negative point but it did not detract from a good night's sleep.
Very pleasant and helpful staff, clean rooms and lots of parking. reception were very helpful and efficient and we enjoyed a very good breakfast
Stayed in October 2023
Reviewed: October 13, 2023
Karen
United KingdomNo internet and I was there on business and unable to work. Signal is poor too I was unable to hotspot either. The bed was not very comfortable for me. The TV did not work could only hear it no picture. The bathroom mirror is placed very high i could only see the top of my head. I had to send some of my food back when i went for dinner as it was stale. I did have a bad stomach the next day but not sure i could prove where this stemmed from. It was a cold night and i tried putting the heater on but I think it was on a timer and kept going off.
Quiet, room was clean. Staff were pleasant but unable to help me with internet or TV
Stayed in October 2023
Reviewed: October 12, 2023
Denise
United KingdomHad to be moved twice as toilet seat broken in first room and then again at 12.45am as we had very noisy neighbours and as the room had adjoining doors it was too loud to sleep. But we were moved to a room straightaway.
Very clean
Stayed in October 2023
Reviewed: October 11, 2023
Jonathan
United KingdomSome softer music at breakfast would have been better rather than the local teen radio station.
Staff on reception very friendly and welcoming.
Stayed in October 2023
Reviewed: October 2, 2023
Janette
United KingdomSandwich left out too long before serving. Top slice rock hard - couldn't eat. Crackers were stale. I think someone in the kitchen made silly mistakes which took the shine off otherwise excellent food.
Restaurant food was really nice. Room very comfortable. Waiter brilliant
Stayed in October 2023
Reviewed: September 30, 2023
Michael
United KingdomVery friendly staff Food in Restaurant reasonably priced and very tasty
Stayed in September 2023
Reviewed: September 18, 2023
Susan
United KingdomThe carpet in our room was in desperate need of a good clean. The remote control for the TV was filthy. In light of covid still being around it would be advisable for the remote to have been wiped with disinfectant.
The reception, bar area and dining areas were lovely. clean and nicely decorated. The staff were friendly and attentive. It was close to where we needed to be. . Breakfast was delicious and plentiful. The bed was comfortable and the room was a good size with a juliet balcony.
Stayed in September 2023
Reviewed: September 18, 2023
Malcolm
United KingdomRestaurant menu was quite restricted in choice and relativly expensive. However, the food was very good with good service also.
My trip was with my son and grandson and the hotel arranged a room with 3 single beds which suited us perfectly.😁
Stayed in September 2023
Reviewed: September 18, 2023
Claudette
United KingdomVery hard pillows. Could do with an update. Sockets had been removed/covered over I guess so you can't charge everything you own but only socket for telly and kettle. Also can't just have bed lights on, they all come on or all go off!
Very pleasant and helpful staff
Stayed in September 2023
Reviewed: September 16, 2023
Helen
United KingdomBed was not very comfortable
Great location and friendly staff
Stayed in September 2023
Reviewed: September 11, 2023
Johnstone
United KingdomA bit worn. No water in rooms.
Location and staff.
Stayed in September 2023
Reviewed: September 2, 2023
Jean
United KingdomThe mould on the ceiling in the bathroom.
The staff were great. The bed was comfortable & the cooked breakfast was lovely.
Stayed in September 2023
Reviewed: September 1, 2023
Philip
United KingdomNothing
Good price
Stayed in August 2023
Reviewed: August 30, 2023
Luke
United KingdomOur room (116) smelt very damp.
Staff were very friendly.
Stayed in August 2023
Reviewed: August 28, 2023
Mitchell
United Kingdomjust needs a lick of paint and will be 10x better in the rooms
Good Location, Super Nice Staff,
Stayed in August 2023
Reviewed: August 22, 2023
Gemma
United KingdomThe room was clean but there was a musty smell coming from the carpet,, but everything else was clean & tidy
The staff are lovely, very friendly chatty helpful.
Stayed in August 2023
Reviewed: August 19, 2023
Paula
Isle of ManBit dated, needs new carpets in the rooms, all the lights came on at once!
Big room, great water power in the shower, nice big bed,
Stayed in August 2023
Reviewed: August 13, 2023
Carole
United KingdomMaybe the rooms could do with a bit of an update.
The Reception staff went over and above to help me out with a problem Rooms were away from main part of Hotel nice and quiet. Extremely clean room.
Stayed in August 2023
Reviewed: August 11, 2023
Moray
United KingdomAncient lumpy bed. Worst sleep I have had in a long time. I warned them about the bed last time and I will never stay there again.
Great location for the M6
Stayed in August 2023
Reviewed: August 7, 2023
Michael
United KingdomPrice of room. Weddings being held there meant bar was closed.
Comfy bed. Excellent reception staff.
Stayed in August 2023
Reviewed: July 28, 2023
Jamie
United KingdomBeds were a little small and pillows thin
Good craic hi Great value for money Staff were very hospitable
Stayed in July 2023
Reviewed: July 28, 2023
Elaine
United KingdomI did not like coffee from a machine with breakfast -disappointing
Staff friendly room clean and comfortable although bath tap broken Able to get a well cooked meal
Stayed in July 2023
Reviewed: July 27, 2023
Jon
United KingdomSuite was very spacious with his and hers bathroom, 2 TVs, and a very smaller balcony. The staff were very friendly and helpful 🙂
Stayed in July 2023
Reviewed: July 26, 2023
Robert
United KingdomPaying £12.50 for an average breakfast
Location Room
Stayed in July 2023
Soufrière, St. Lucia
Palma del Río, Spain
Singapore, Singapore
Petergof, Russia
Miami Beach, USA
Luang Prabang, Laos
Žilina, Slovakia
Ljubljana, Slovenia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content