Reviews of Holiday Inn Express London Greenwich, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Bugsbys Way, Greenwich, London, SE10 0GD, United Kingdom
#516 of 1,007 hotels in London
Guests' ChoiceReview Score
Based on 6813 hotel reviews
7.8Score breakdown
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Cleanliness
8.4
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Comfort
8.4
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Location
8.6
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Facilities
7.8
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Staff
8.8
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Value for money
7.6
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Free WiFi
8.3
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Reviewed: May 6, 2024
Graham
United Kingdom7 Reviews8.0“Used this hotel and parking for a visit to the O2 arena and trip to the nearby Cutty Sark. Bit pricey but close to facil”- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast limited but adequate and apparently “complementary” but surely just included in price?
Location excellent ideal for The O2 Arena, convenient parking at a reasonable cost, room comfortable.
Stayed in May 2024
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Reviewed: May 5, 2024
Insa
United Kingdom8 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
No aircondition at that time
The staffs are very friendly
Stayed in May 2024
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Reviewed: May 5, 2024
Suzanne
United Kingdom10 Reviews9.0“Made a fabulous trip to the O2 possible, will def use this hotel again.”- • Leisure trip
- • Travelers with friends
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Bit of a bun fight for the breakfast but staff were doing their best to keep everything topped up.
Have stayed previously when attending a gig at the O2 - great location, reasonably priced and rooms and facilities are great.
Stayed in May 2024
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Reviewed: May 4, 2024
Anna
United Kingdom1 review8.0Very Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Needs more lifts as the waiting queue was too long.
Clean, spacious, breakfast was good.
Stayed in May 2024
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Reviewed: May 4, 2024
Gary
United Kingdom1 review8.0“Great place for the O2”- • Business trip
- • Solo traveler
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Nothing. All good
The room was like a smaller version of a Travelodge but was adequate and very clean. Bed comfortable. Bathroom small but again nice and clean. There is an Odeon cinema next door (about 5 minutes walk) along with some decent eateries (Pizza Hut, Nando’s). Hotel would be well placed for the O2 arena which can be seen from the hotel and looked to be about 10-15 minutes walk away. Road outside is busy 6:30-8:00am but quietens down after that. Noise from the road isn’t an issue in the hotel. Breakfast was advertised as ‘continental’ but also had buffet style hot food. Breakfast was excellent
Stayed in April 2024
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Reviewed: May 4, 2024
D
United Kingdom12 Reviews8.0“Fantastic stay will use again”- • Business trip
- • Solo traveler
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Very clean and good parking
Stayed in April 2024
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Reviewed: May 3, 2024
Debbie
United Kingdom2 Reviews7.0Good- • Leisure trip
- • Family with young children
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
Therefore no coffee machines working properly, no bacon at breakfast! How can you have a traditional UK breakfast with no bacon? Also - a as a lone person, each time I left my table to get anything my table was cleared, including throwing away my drinks! - so breakfast was a complete shambles tbh!
The bed was amazing! So comfy and the room was overall excellent
Stayed in April 2024
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Reviewed: May 3, 2024
Yvette
United Kingdom8 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast was pretty awful but thankfully we're not big eaters. There are only 2 coffee machines to serve everyone and one was out of order. No juice either. I can cope with most things but an early morning coffee isn't one of them. The queue was horrendous. There were almost zero plates and definitely zero cutlery. Food choices were ok but there was hardly any availability...the staff were very apologetic. Admittedly we were advised on check in 9/9.30 hrs is the busiest time so surely this shoukdbe taken in to account and not rationed...? Unfortunately this is not the first time we've experienced this at this hotel and also thankfully we aren't fussed about breakfast. But coffee...? That's another matter. .
We've stayed in this hotel many times when we go to O2. The staff are always pleasant and the beds are comfortable too. Ther rooms had very obviously been decorated since our stay last August (long overdue) which was pleasing. Not much negative to say apart from the shambles at breakfast
Stayed in April 2024
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Reviewed: May 3, 2024
Helly
United Kingdom6 Reviews1 helpful vote9.0“Great hotel for O2 - recommended”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Time breakfast, the queue can be big and the food was average. No bar menu at night.
Clean, friendly and great location to O2
Stayed in April 2024
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Reviewed: May 3, 2024
Richard
United Kingdom1 review7.0“Great hotel and lovely ation but don't pay for the breakfast”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast wasn't good at all. Cold food, not a good selection and the premier inn breakfast far superior. Shame as it let the whole experience down. Was hoping for a good breakfast to keep me filled up for the day.
Location to the O2 was perfect, a short walk from the hotel.The hotel was everything I excepted except for the price, room was small but very well compact and bed was lovely and comfortable
Stayed in April 2024
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Reviewed: May 3, 2024
Rebecca
United Kingdom11 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Very friendly helpful staff
Stayed in May 2024
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Reviewed: May 3, 2024
Joanne
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Double Room with Sofa Bed
- • Stayed 1 night
- • Submitted from a mobile device
Room was a little cramped once the sofa bard was fully out!
Friendly staff. Relaxed atmosphere just generally made you feel at home
Stayed in May 2024
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Reviewed: May 2, 2024
Susanne
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
Water pressure in shower
15min to O2. Perfect
Stayed in May 2024
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Reviewed: May 2, 2024
Ann
United Kingdom21 Reviews9.0Wonderful- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Breakfast a bit challenging. Toaster seems to far away from everything else so no choice but to have part of breakfast getting cold. Food good though just organisation.
Rooms clean and comfy. Staff very good. Great location for 02.
Stayed in May 2024
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Reviewed: May 1, 2024
Gemma
United Kingdom1 review8.0“Great location within easy access of the O2, with good breakfast included”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Mostly positive but there were a couple of areas in the room which could have been a bit cleaner, eg cobwebs around the AC unit, couple of hairs found in the bedding and towels, sink was a bit dirty
Great breakfast, good convenient location for access to the O2, comfortable beds and good facilities
Stayed in May 2024
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Reviewed: May 1, 2024
Joanne
United Kingdom5 Reviews8.0“The hotel was great for the location. I don’t think it was worth £300 a night!”- • Leisure trip
- • Family with young children
- • Double Room - Disability Access
- • Stayed 1 night
- • Submitted from a mobile device
The air conditioning did not work, the carpet was stained. The bed mattress was sagging in the middle. Room 204
The location was great!
Stayed in May 2024
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Reviewed: May 1, 2024
Angela
United Kingdom4 Reviews7.0“clean and comfortqble hotel in a good position for visits to O2. helpful and efficient staff.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
a choice of earl grey tea?
very comfortable bed and hotel very clean throughout the hotel.
Stayed in May 2024
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Reviewed: May 1, 2024
Silvia
Ireland1 review7.0Good- • Leisure trip
- • Family with young children
- • Double Room with Sofa Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Far from town
Clean
Stayed in April 2024
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Reviewed: May 1, 2024
Maria
United Kingdom7 Reviews1 helpful vote8.0“Overall great Hotel, highly recommend it, great value for money, good breakfast!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The only thing I didn’t like was the gap in the window which let in cold air. That’s probably why we had an electric heater which worked really well.
Very convenient location near the O2 Arena, felt safe walking back to the hotel late at night.
Stayed in April 2024
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Reviewed: April 30, 2024
Julie
United Kingdom37 Reviews3 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Room very hot, ac wasent working. Big hole in window frame so could hear the boy racers all night keeping us from sleep.window was also screwed shut so unable to open window to let some fresh air in.
Welcome from staff. location good for 02.
Stayed in April 2024
-
Reviewed: April 30, 2024
Kirsty
United Kingdom5 Reviews9.0“Great location, comfy beds, friendly staff”- • Leisure trip
- • Travelers with friends
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The breakfast wasn't very good, no juice, no croissants, no bacon, no eggs. We were told to go for breakfast at 8.30 as this would be the best time, however, the food hadn't been topped up and took a very long time to come out.
The friendly staff on reception, the very comfortable rooms and the location.
Stayed in April 2024
-
Reviewed: April 30, 2024
Louise
United Kingdom1 review7.0“The break I needed”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Clean and comfortable
Stayed in April 2024
-
Reviewed: April 29, 2024
Kellie
United Kingdom4 Reviews8.0“Great value for money”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The reception area on arrival was cluttered with used glasses and bottles on several tables
Perfect location for the O2 Very comfy bed
Stayed in April 2024
-
Reviewed: April 29, 2024
John
United Kingdom19 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Group
- • Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Not enough staff
Stayed in April 2024
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