The spa area was limited and old, could do with updating, but it was still all working and comfortable for our short visit, but not really befitting of a 5* hotel

Charming hotel, loved the room, very comfortable and spacious with great views to the rear of the hotel. The breakfast room is so grand and charming too, the choice of breakfast was first class as was the service

Stayed in April 2024

Everyting

Lovely hotel with classic status

Stayed in April 2024

The only 5 star hotel on the south coast of England provided exceptional old school charm & service & food. We ate at the Mirabelle restaurant & had the tasting menu & wine flight. Outstanding new chef Alex Burtenshaw created such an amazing dinner- highlights were the salt marsh lamb & the poached monkfish. Sommelier Ronnie Tayao matched all the courses perfectly with his stunning wine flight.

Stayed in April 2024

Was perfect

Fabulous hotel everything

Stayed in April 2024

Breakfast was excellent, the room was adequate but the bar a bit expensive ,otherwise excellent staff in the foyer and the restaurant at breakfast

Stayed in March 2024

Would be nice to have better selection of food items in lounges.

Location exalant. Breakfast good selection and first class service.

Stayed in April 2024

Hot breakfast, comfortable rooms, friendly staff

Stayed in April 2024

Unfortunately the bed had probably the softest mattress I have ever slept, or not being the case, I have ever encountered. We had about two/three hours sleep and as I suffer with my back this left us with no alternative to cut short our stay. We did think of trying to change rooms but the damage had been done.

An old style hotel with lots of charm. Excellent dinner and breakfast. Facilities were very good.

Stayed in April 2024

Nothing

The comfy bed above all given I was jet lagged. Slept really well.

Stayed in April 2024

Nothing

Everything

Stayed in March 2024

Great afternoon tea!

Stayed in April 2024

Nothing

We attend the Grand for my daughter’s wedding. Everything was at it should have been excellent. Meals were served promptly and very hot. Rooms were clean and tidy and bed was extremely large and comfortable

Stayed in March 2024

Everything we required was very good. No faults.

Very good quality & service at breakfast. Excellent service at concierge & reception. Mirabelle restaurant each evening excellent. Recommend this hotel.

Stayed in March 2024

The service charge, then waiting 15mins for my drink.

Just z very nice pleasant stay, very quiet.

Stayed in March 2024

Good old fashioned elegance

Stayed in January 2024

Bed was not comfortable at all. Too warm inside the room/building overall.

Staff is extremely professional. Very kind and attentive people. Complimentary Nespresso coffees and biscuits in the room. We stayed during Easter and they gave us also complimentary chocolate eggs. My son loved them. The outside, warm pool is definitely a plus.

Stayed in April 2024

Nothing to report.

Beautiful elegant building and style of elegance throughout. Lovely hotel restaurant, pleasant staff and service.

Stayed in March 2024

Just 1 thing when at about 11pm ish empty bottles were emptied into bin smashing. Understand that this has to be done but woke me up. This is not a complaint though.

Everything was brilliant. Absolutely faultless. Staff were always smiling and just didn't stop. That goes for every member of staff.

Stayed in March 2024

Nothing

Everything was perfect - the staff couldn't do enough for you, excellent food, extremely comfortable and pretty room facing the sea. Highly recommend for a relaxing break.

Stayed in March 2024

See above, but nothing drastic!

A vast, palatial, 150-year-old, 5-star seafront hotel in the grandest style, with room prices not too crippling out of season. Majestic public rooms, and a lovely sea view from our fourth-floor 'executive' bedroom. Room itself was spacious and well-appointed, with a large comfy double bed, but the compact ensuite bathroom looked a little tired and in need of refurbishment, while the basic towelling slippers provided were too small for both my wife and me but were the only size the hotel stocked = need to review this! Dinner in the vast yet appealing Garden Restaurant was enjoyable,, and the crisp white nappery, fine bone china (Royal Crown Derby) and gleaming Sheffield EPNS cutlery (Arthur Price) all added to the occasion. Breakfast, in the same restaurant, was very good. Staff throughout the hotel were very smartly turned out and invariably attentive. Luckily, with the help of a concierge, we just managed on arrival at 3pm to find a free space in the hotel's 65-vehicle front-of-house car-park!

Stayed in March 2024

There was nothing I didn’t like

The hotel is lovely and spacious. Everything was very clean and huge - even the guest bathrooms!! Special mention to concierge Jim and Matthew who were delightful, Chris Spa Manager, Etienne in the bar. Also other staff whose names I didn’t catch who were extremely helpful were the two ladies at Reception (Friday afternoon and Saturday morning), the two ladies who gave us the most amazing 40 minute facials on Saturday lunchtime, the Restaurant Manager and Sommelier who made sure everything was good for us food and drink wise on Friday evening . The spa area was lovely, swimming pool with steam room (no sauna) was of good size. Room was amazing (we had a sea view executive room).

Stayed in March 2024

Room unfortunately overlooked a metal large vent

Reminded me of a bygone era

Stayed in March 2024

Spa is dated

Staff Architecture

Stayed in March 2024

Nothing to dislike

Everything. A beautiful place. Very elegant, spacious, traditional. Palatial furnishings and decor. Superb!

Stayed in March 2024