Close to the NEC and decent bar and restaurant.

Stayed in April 2024

The bed was absolutely rock hard and we both woke up with sore backs/hips/neck etc. There wasn’t much in the way of facilities/comfort items in the room (considering it was a deluxe king room), no bottles of water or a small fridge or anything really, it was not what I’m used to at a Hilton so it was kind of disappointing. The most irritating part of the stay was the fact that we were told by multiple staff members at the bar, at check in & on the message received from the hotel prior to our stay that there was food service available (reduced menu between 11pm-7am) 24/7 so we expected to be able to order something to eat when we returned from the arena late that night, but we were then told they weren’t serving food with no further explanation as to why. I hate complaining, but this was really inconvenient & massively irritating.

The location is excellent for the arena & check in/out & parking is very easy. The hotel itself was very clean & welcoming.

Stayed in May 2024

Shame that a top hotel like Hilton does not have a smart TV or air conditioning. The room was so warm, the heating was on on arrival.

The bed was super big and comfortable, and the location was great.

Stayed in May 2024

The bar staff were severely lacking in customer service skills and need to learn appropriate in front of customers. I was getting some diet cokes for my children and I when I walked by a few staff members of that area loudly speaking and swearing during a general chat. This was not acceptable in front of young children, when the issue was raised there was no apology given. As the weekend wore on; the bar staff then started refusing service to those attending a convention in the hotel using grounds of undesirability. It was as if they were trying to lose custom that weekend.

The room was respective of its high price, in both sizing and amenities available. The executive lounge and staff within were well untruly worth the price alone. They were very welcoming and accommodating within the lounge and would stop for a general chat with us to make us feel more at home.

Stayed in April 2024

No car parking when I arrived

Room, location, staff

Stayed in May 2024

Arrangement of the room. More lifts as some rooms are a far walk.

Location was ideal, short walk away from shops and NEC. Whole hotel was very clean. Rooms were very quiet.

Stayed in May 2024

The prices of food and drinks were expensive. loose tap fixture and the shower drained slowly

We enjoyed the pool and spa facilities, the room had a very high standard of cleanliness. The staff were incredibly helpful. The food was enjoyable too.

Stayed in May 2024

Well I didn’t enjoy my stay as the room was next to a lift that was in use all night and was in dire need of maintenance I could hear the shaft of the lift squealing and scraping, I had a terrible night sleep and I the fact I refused to stay the second night I woke up feeling exhausted and not good mood, I didn’t pay for a experience like that in a HILTON, on top the Asian/filipino receptionist didn’t handle the customer complaint very well I didnt feel like a guest more like a enemy he didn’t want to serve. His position shouldn’t be in the face of customer service. Shocking for HILTON

Stayed in April 2024

The food was extortionately priced, and very poor. I requested a medium rare steak and most of it was rare and stringy. the brandy I had with my meal tasted watered down. The staff were too busy to listen, I asked what draught lagers were and was told you do Perronnii, I said ok and got a tiny bottle. My wife's meal was worse apart from the mac & cheese, tiny roasted vegetables for £7.50 Breakfast, mushrooms inedible, eggs cold, sausages good, bacon fair, and cheap baked beans. I left a tip only to find a service charge was applied. No site of bill. One of the questions is paid for wi-fi, it's like this with everything.

The bed was what was expected and high quality. The bathroom is acceptable. I only stayed here as I had a foot injury requiring corrective surgery.

Stayed in April 2024

The room was a bit musty and the carpet around the sides of the beds a little smelly.

Great Location next to NEC Birmingham

Stayed in April 2024

we were 1 minute late for breakfast and couldn't be service in main room as we hadn't already paid. Then had to wait 30 minutes from breakfast to be serviced at bar. We were on a tight schedule so this was stressful.

nice room and foyer. Food in bar was very nice

Stayed in February 2024

The sink was blocked for my entire stay (the plug wouldn’t undo), so it was a bit grim when needing to use the sink. The heating didn’t work either but there was a mobile heater in the room. I just would have thought the executive rooms would be all in working order…

Easy to find, good layout, and very comfortable bed. Good gym, very clean and friendly

Stayed in April 2024

The room was very "tired, I was so disappointed with the room when we got there, as it was my husband's 60th birthday and we had tickets for the area and I wanted it to be a "special" time. The room was very tired and realistically needs updated decor and bathroom to justify the approximately £170 night price tag

Beautiful setting, amazing communal spaces

Stayed in February 2024

Surprised no biscuits or chocolates in room.little things do matter.stayed at ibis couple weeks before,room at hilton no better.only thing that was better was the bar area and closer to world resorts.wouldnt pay extra to stay here again

Room OK,nothing wonderful

Stayed in March 2024

Location far from city

Reception officer Salwa

Stayed in March 2024

Need one hour to arrive city center

Amazing reception officer Salwa

Stayed in March 2024

A little on the expensive side and our view from our hotel window was overlooking a roof and a load of bins

Lovely grand hotel with a beautiful reception area. Plus we visited during Crufts so plenty of dogs were wondering about which was always a bonus!

Stayed in March 2024

Nice accommodation, good breakfast

Stayed in April 2024

Honestly it may sound silly but the men on checkin/reception were not that nice and quite stuck up and spoke down to me probly because i wasnt in a suit the ladies were lovely and helpfull Also directions to the room were not good especially when the hotel is like a maze or labyrinth

The room was lovely spacious and clean Guys and girls on concierge and housekeeping were really nice and helpful

Stayed in March 2024

The staff were excellent.

Stayed in April 2024

Awful heating/cooling system in the rooms. TV channel info didn’t work, neither did the tv guide

Clean and tidy

Stayed in April 2024

No duvet covers on spare bedding

The location is perfect. Lots of things around. Spacious and clean hotel

Stayed in April 2024

Location was perfect for our stay and the staff were very helpful,we also enjoyed the breakfast in the morning lots of choice for both adults and children

Stayed in April 2024

The price was high, although we enjoyed our stay it was more than we’d have liked to pay. Breakfast buffet wasn’t very warm.

The property was clean and smelled lovely throughout. Staff were extremely helpful and went above and beyond on numerous occasions. The facilities were good- we enjoyed swimming! Good selection at breakfast.

Stayed in April 2024