Could not connect phone to TV or YouTube/Netflix etc.

The staff were lovely and the hotel had a good vibe. We also got a complimentary upgrade to a slightly bigger room which was much appreciated as a family of 4.

Stayed in May 2024

Large room with 2 queen beds. Lovely shower.

Stayed in May 2024

Room was hot

Very clean

Stayed in May 2024

1) The room we stayed in was very cold both at night and during the day! The heating was automatically turned off continuously. 2) Our reservation was made for four, and there was only one bathrobe and one towel! 3) There was no fridge in our room and the hairdryer was broken! 4) We had paid breakfast for three days, there was no choice for food and there was the same food at breakfast and the food was not tasty! 5) The windows in the entire spa were very dirty! I think that the spa center is not cleaned every day!

Stayed in April 2024

For anyone not driving local bus information would be helpful

Large room clean with excellent shower

Stayed in April 2024

Nil

It was clean and room was spacious with a fridge and nicely furnished

Stayed in April 2024

The food is expensive and adding £5 on for using room service is expensive too so we use just eat.

The location is very good. We have stayed twice now and would 100% stay again. Very clean and very comfortable.

Stayed in April 2024

N/a

Quiet location

Stayed in April 2024

It was cold and heating did not help .Dialled room service but the person hang up on me .kids had to put joggers but l didn’t have enough warm kids to sleep in

Cleanliness

Stayed in April 2024

No hot water for the shower day of check out.

Convince of location

Stayed in April 2024

My room was cold and took time for staff to solve it

It The room was cold, and i had to complain about it At end i was give other room

Stayed in April 2024

Easily accessible, parking on site and staff reasonableness

Stayed in February 2024

Paying to use the swimmingpool as we thought this should be included for guests. The room wasnt ready for check in time we had to wait 40 mins and wasnt offered a complimentary drink

Breakfast was lovely

Stayed in April 2024

They need to be a little flexible, we arrived at 2.40pm but we were told that they will only check us in at 3pm

The hotel was okay. Room was quite clean and the bathroom also very clean

Stayed in April 2024

Lovely facilities, lovely staff, the little personal touches make it more special! Found a beautiful little lake aswell within 5 minutes walk from the hotel,

Stayed in March 2024

Clean and conveniant

Stayed in March 2024

£7.50 per vehicle parking Took two vehicles so cost another £30 For two nights .. this is not mentioned when I booked the room 🙁

Rooms look very modern and fresh

Stayed in March 2024

For £200 I expected the room to be in a better condition, very tired looking and there had obviously been a leak as the ceiling was stained. I go to hotel often and have to say this is the most i've paid for a room and it was the poorest condition as well

Stayed in March 2024

The charges for everything on arrival - parking £20, swimming pool £5 each, breakfast £16.50 each, plus a £10 'just in case there is damage to the room whilst we stay, room was £120 on its own so I feel the extra charges are completely unnecessary. Breakfast used to be £10 and if anything you get less choice than in the past. Plus I paid for breakfast for 2 people on arrival for the next morning (£33) but when we went for our breakfast we weren't on the pre-paid list and had to stand and wait whilst the host checked with reception (she was only doing her job but again unnecessary due to us already paying). Just don't think it's value for money like other Hiltons but all in all its a nice hotel just that they try and pull money out of you for unnecessary things

Room was nice, I did request a bath but didn't get one. Only requested it so can't expect it. Swimming pool was nice. Restaurant was nice and wasn't too expensive

Stayed in March 2024

N/a

Hotel was a whole vibe

Stayed in January 2024

The choice and quality food was not great and the food and drink were expensive.

The room was large and very comfortable. The breakfast was exceptional. Staff were very friendly and helpful.

Stayed in January 2024

No fridge to preserve my baby's milk

LARGE room and two beds. Good for families and friends.

Stayed in March 2024

There was no fridge in the room. Such a shame as there is plenty of space for one.

The staff were friendly and helpful. The restaurant served nice food.

Stayed in March 2024

was.althought the food options were poor for nun porc eater. but dinner is way too poor half board or full board still get this little menu that is worst than the main menu.. the manager (indian guy) will really make you feel welcome at least.. maybe not some of the young females staff who did look as if they were a bit tired.But please fix the menu for nun porc eaters the chicken option was so dry . Please use beef lamb turkey duck goose whatever but have more options for full and half board customers who pay more for that .

The staff from the breakfast crew were just awesome the 4 ladies mostly the polish lady what a darling she was.the breakfast in general was very nice and the chef and staff will make it a great experience .. . the manager (indian guy) for the restaurant will really make you feel welcome at least.. .. the manager was very nice and engaging.

Stayed in February 2024